Alenka Prezelj's Profile - OpenLearning Help Community

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Re: MCQ week 4 - number 16 cannot be answered - please upload the options.
The issue has now been fixed! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: MCQ week 4 - number 16 cannot be answered - please upload the options.
@Marianne Lancefield Hi! I see what you mean. I have contacted the course staff and asked them to amend this. We'll let you know when it's done. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: MCQ week 4 - number 16 cannot be answered - please upload the options.
Hi Marianne, thank you for your report. Could you please share the link to the page with this issue? I'd be happy to look into it. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: delete group in open learning
@Azlinda Mohd Nadzri Done!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Quiz Duration to be Visible on Page Thumbnail
Hi there! Thanks for your suggestion which is definitely a great one. It's already been reported and it is in the pipeline to be implemented in the future. We'll let you know when. Thanks! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: Randomized and shuffle features in a quiz and question bank
@e-Learning Team Hi there! If you agree with this suggestion, please click on Vote button. Thanks. :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: delete group in open learning
@Azlinda Mohd Nadzri Hi Azlinda! To delete a group, you can head over to Course setup > Groups, then click on X of the groups you want to delete.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Allow portal admin or course admin to change students name.
Hi @Marilyn Chong! Thank you for your suggestion. If your learners are very young, we would advise that you create the OL accounts for them via the Institution settings.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: delete group in open learning
Hi Azlinda! Please send through the link to the course (also let us know which class this is if multiple), and we'll look into it. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: How do I set up and edit classes?
@WAN AHMAD FUAD You cannot delete a class, however, you can close enrolments for the class via Administer Learners > Timeline and entering an Enrolment Close Date or Close date.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Classes
- Reported - view
Re: Accessing Course, have completed Page 1 seven times, cannot progress beyond that. Please advise.
Hi Yvvonne, thanks for getting in touch. Please post the link to Page 1 so we can investigate further. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Não consigo acessar o curso
Hi Marlon, Thank you for your message. Can you please post a link to the course and a screenshot of the error?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Unable to Access to Content
Hi @Lian great news, the issue has been fixed and you will now be able to complete these pages.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: My answer can't be seen in other Open Learning users
HI there! Could you please share a link to the page where this is happening? We're happy to look into this further.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: How can i get UTM Matrix no.
@Ashutosh Bhatt Hi! I'm not sure I understand your question. Could you send a screenshot of what you see? If you prefer, you can also send an email to support@openlearning.com Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Students complete the course without attempting all the activities
@CPATH AMM Hi! Our dev team confirmed that Wafa posted on 20 Sept but later deleted her post.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Customizing notifications
@Faye Nichols Hi Faye, if you subscribe to the page (At the bottom you will see SubscribeI), you will receive a platform notification when a new post is made on that page.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: Students complete the course without attempting all the activities
I am still investigating Wafa's case. Thank you for your patience!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Students complete the course without attempting all the activities
@CPATH AMM Hi again! Please note that when you move a learner, their progress is carried across to the new class, but his post aren't. Goh was initially in 2019 and that's where he posted:
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Students complete the course without attempting all the activities
@CPATH AMM Hi there, thank you, we are looking into this.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Students complete the course without attempting all the activities
Hi there! I checked a few students in that class and they have all submitted their answers when they got completion. Could you share the name of one or two for who there are no posts but they still…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Inability to access the compulsory quiz
Hi Liau, Sorry to hear about your issue! Could you please post the link to your quiz and share a screenshot of the issue? I'd be happy to help you out. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Faster Way to Add Course Admins for All Courses
Hi Cecilia! Thank you for your feedback. This is actually already in the works - in the next couple of months our Institution settings page is getting a makeover,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: Completed the test and 88% now stuck
Hi Joseph, please post the link to the course so we can check further. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: VIDEO PLAYBACK UNAVAILABLE
Hi Nur Athirah, great news! The video has been fixed and you can now watch it and complete the page. Thank you for patience!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: MCQ week 4 - number 16 cannot be answered - please upload the options.

Re: MCQ week 4 - number 16 cannot be answered - please upload the options.

Re: MCQ week 4 - number 16 cannot be answered - please upload the options.

Re: delete group in open learning

Re: Quiz Duration to be Visible on Page Thumbnail

Re: Randomized and shuffle features in a quiz and question bank

Re: delete group in open learning

Re: Allow portal admin or course admin to change students name.

Re: delete group in open learning

Re: How do I set up and edit classes?

Re: Accessing Course, have completed Page 1 seven times, cannot progress beyond that. Please advise.

Re: Não consigo acessar o curso

Re: Unable to Access to Content

Re: My answer can't be seen in other Open Learning users

Re: How can i get UTM Matrix no.

Re: Students complete the course without attempting all the activities

Re: Customizing notifications

Re: Students complete the course without attempting all the activities

Re: Students complete the course without attempting all the activities

Re: Students complete the course without attempting all the activities

Re: Students complete the course without attempting all the activities

Re: Inability to access the compulsory quiz

Re: Faster Way to Add Course Admins for All Courses

Re: Completed the test and 88% now stuck

Re: VIDEO PLAYBACK UNAVAILABLE

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