Alenka Prezelj's Profile - OpenLearning Help Community

Latest Posts

Re: No submissions remaining
Hi @NOVY Hi! Can you please share the link to the page with the issue? We'd love to look into this. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Unable to upload files
@Saharina Binti Abu Omar Wonderful! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Fixed and Solved Issues
- Reported - view
Re: Unable to upload files
@Saharina Binti Abu Omar It seems you also have to post a comment at the bottom.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Fixed and Solved Issues
- Reported - view
Re: Unable to upload files
@Saharina Binti Abu Omar Hi! Unfortunately, I'm not able to replicate the issue. Is the file you're trying to upload on your desktop? Perhaps that will help - save it to your desktop and then upload…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Unable to play video due to private access
Hi @Lian Chye Hong ! Thanks for reporting this in. We're able to replicate and we have asked the course staff to take a look and resolve these issues. As soon as it is done, we'll let you know.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Hours after finishing course
Hi Sumreen! Sometimes it's the course staff who does this for you, sometimes you have to contact NESA yourself. It may depend on the course. Which one are you referring to?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Can I get a certificate for doing a course?
@Emily Dorahy Hi Emily! I'm not sure I understand your question. Are you creating a course or taking one? PS. You can also get in touch via support@openlearning.com
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Choosing Courses
- Reported - view
Re: Course Unavailable
Hi! As I explained in the reply to your other post, this course has now been turned offline.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Fixed and Solved Issues
- Reported - view
Re: Unable to Play the Video to complete the Course
@Lian Chye Hong Hi! Unfortunately, no. We have contacted the course staff 5 times via email and phone to no avail. Due to this unresolved issue, we were forced to turn the course offline.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Chat not working even when enabled
@Nicholas Hoyle No worries, you couldn't have known! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Chat not working even when enabled
@Nicholas Hoyle Hi Nicholas, I have checked the course settings and chat has been disabled for this particular course. This has been done by the course administrators.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Chat not working even when enabled
@Nicholas Hoyle Which course?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Chat not working even when enabled
Hi Nick! The chat only works if enabled by the recipient and if their privacy settings allow it. It seems that you are trying to send a message to someone who you are not in the same class with and…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Problem in Food safety course
@Tasbeih Mohammed Shahein Hi! I understand, and we will keep sending reminders to the course staff. Rest assured, we have not forgotten about this. However, making changes is up to the university.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Video are disable
Hi @JAFAR BIN JAM , great news! The video has been fixed. Please play it again. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Error after clicking "Join Now"
@CLAUDIA DONA DONNY Hi! Thank you for reporting this in. Unfortunately, Pustaka Negeri Sarawak has reached its maximum learner limit, so currently no new learners can join their courses.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Error after clicking "Join Now"
Hi Claudia, can you please post the link to the course you're trying to join?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: cant load videos
@Mohamed Samnoon Fuad Hi! I understand how frustrating this is. As my colleague Joe mentioned, we have contacted the course staff and asked them to amend the issues.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Unable to direct me to the mobile app
Hi Brenda, sorry to hear about your issue logging in. Could you please provide a screenshot of the issue? That will help us determine what's going on. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Video error 'Playback on other Websites has been disabled by the video owner'
Hi @Ashlee Bice the issue has been resolved. Please try to play the video again. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Can i change my name
Hi Nurul Azirah, Sure! Please follow these instructions: Click on your profile icon on top right From the drop-down menu, choose Account Settings On your Account Settings page,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Playback has been disable
Hi @Komolafe Akinkunmi we are aware of the issue and the course staff has already been asked to amend. We'll let you know as soon as they do that. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Problem in Food safety course
Hi there, we have received your email and we will respond there. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Fixed and Solved Issues
- Reported - view
Re: Video error
Hi Syed, we are aware of the issue, and the course staff has already been asked to fix the video. We'll update you as soon as the issue is resolved. Your patience is much appreciated!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Ask the Community
- Reported - view
Re: HTML escape causes semi; to appear in text
Hi @Nicholas Hoyle , great news, the issue with the semicolon has now been fixed. Please let us know if you have any further issues!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: No submissions remaining

Re: Unable to upload files

Re: Unable to upload files

Re: Unable to upload files

Re: Unable to play video due to private access

Re: Hours after finishing course

Re: Can I get a certificate for doing a course?

Re: Course Unavailable

Re: Unable to Play the Video to complete the Course

Re: Chat not working even when enabled

Re: Chat not working even when enabled

Re: Chat not working even when enabled

Re: Chat not working even when enabled

Re: Problem in Food safety course

Re: Video are disable

Re: Error after clicking "Join Now"

Re: Error after clicking "Join Now"

Re: cant load videos

Re: Unable to direct me to the mobile app

Re: Video error 'Playback on other Websites has been disabled by the video owner'

Re: Can i change my name

Re: Playback has been disable

Re: Problem in Food safety course

Re: Video error

Re: HTML escape causes semi; to appear in text

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