Alenka Prezelj's Profile - OpenLearning Help Community

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Re: navigating course
@John Johnson Hey John, if you're unsure which page you haven't completed, you can always check your progress page here. Hope this helps!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Font size
Hi Ceo, could you please clarify where would you need this feature? If you're referring to course pages, you can change the font size by using Headings:
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: navigating course
@John Johnson Hi John, no worries, we're here to help. :) When you are at your course, you will see the left-hand navigation with the following tabs: Home (clicking on this takes you to the course…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: navigating course
Hi John! Can you please share the link to the course so we can take a closer look? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: unable to access older blog posts
@Nicholas Hoyle Hi Nicholas, yes, it's been fixed. We emailed you yesterday to let you know but you may have missed our email. :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: HTML escape causes semi; to appear in text
Hi Nicholas! Thanks for reporting this in. I've passed the issue to our dev team for investigation and a fix. As soon as it's resolved, we'll let you know. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Fixed and Solved Issues
- Reported - view
Re: Buna ziua
Hi Floriana, thank you for the screenshot. Unfortunately, I'm not able to replicate the problem: Can you try again? Perhaps it was just bad connection on your end for a moment.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: cannot load
Hi @reshman bahadur Thank you for the link. We are able to see the issue you are having. It turns out the last question was not properly configured. We have reached out to the course staff and asked…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Older posts button is not working!!
Hi Abraam, we have replied to your email. Thank you. :=)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Question Banks for Quiz
@Azita Iliya Hi Azita! The number of attempts can be limited by adding a Submit button at the end of the quiz. As for the other two suggestions, they are duly noted.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: Forgotten Passwords
Hi Religious, your learners can reset their passwords here. If they continue to have issues, please ask them to send an email to support@openlearning.com and we'll assist them directly. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: How do I leave a course?
@Jenni Martin Hi Jennifer! I'm not entirely sure I understand your query. Could you clarify what kind of confirmation are you anticipating?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Choosing Courses
- Reported - view
Re: Navigating back to the homepage to access course lessons
Hi Katherine, which device are you using? A computer, a phone? If it's a mobile device, are you on the app or mobile browser?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Playback error
@Prasanth Kumar Vangapandu Hi Prasanth, as you can see from my screenshot, the video works on my end. Could you refresh the page and try again?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Class recording
Hi Muhammad, Can you please share the link to the page you're referring to? I'd love to help you out. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Progress percentage issue
Hi Ali, Thank you for your post and email. We'll email you know when the issue is resolved. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Starting Strong Module 3
Hi Lisa, I see you have already completed the course. Congrats! Please let us know if you have any further questions. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Playback error
Hi Prasanth, Please play the three videos again - it seems you haven't played one all the way to the end. As for the last one (the grey box) - we have notified the staff and asked them to amend.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: I don't have the initial password.
@Yue ZHAO You need to log out first, THEN reset the password.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: How do I join a course on OpenLearning?
@Kato Nashif Balitya Please send an email to support@openlearning.com Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Choosing Courses
- Reported - view
Re: I don't have the initial password.
Hi Yue! Even though your email is unverified, you can still reset it here. Hope this helps!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: How to convert your video to the right format for faster upload?
If the above instructions are too technical for you, you may try this simplified version: Step 1: Install Handbrake and start it. Step 2: Choose Open a single file.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Troubleshooting Tips
- Reported - view
Re: unable to join the course
Hi @Wan Suzaini Binti Wan Hamzah ! In order to be able to join these courses, you need to be invited. Have you received an invitation to your email from the course staff?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: unable to complete the course. Stuck at 98%
@Lokesh Kumar Hi Lokesh! Great news, the course staff has uploaded the signature, a new certificate has been generated for you! Hope this helps!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Fixed and Solved Issues
- Reported - view
Re: unable to complete the course. Stuck at 98%
@Lokesh Kumar Hi Lokesh, we have reached out to the RUDN University two more times since, but unfortunately, they still haven't uploaded the signature.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: navigating course

Re: Font size

Re: navigating course

Re: navigating course

Re: unable to access older blog posts

Re: HTML escape causes semi; to appear in text

Re: Buna ziua

Re: cannot load

Re: Older posts button is not working!!

Re: Question Banks for Quiz

Re: Forgotten Passwords

Re: How do I leave a course?

Re: Navigating back to the homepage to access course lessons

Re: Playback error

Re: Class recording

Re: Progress percentage issue

Re: Starting Strong Module 3

Re: Playback error

Re: I don't have the initial password.

Re: How do I join a course on OpenLearning?

Re: I don't have the initial password.

Re: How to convert your video to the right format for faster upload?

Re: unable to join the course

Re: unable to complete the course. Stuck at 98%

Re: unable to complete the course. Stuck at 98%

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