Alenka Prezelj's Profile - OpenLearning Help Community

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Re: Hi. Wanna to ask. Can I continue the courses eventhough it already ended? I thought the course will expired in 30th June 2021.
Hi! Unfortunately, no. The course closed on he 15th June which was announced on the course homepage. For more info, please contact the course staff.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Unable to complete quiz
Hi again! After some more testing, I was able to complete the quiz. Some questions require you to choose more than 1 answer. It seems you have missed one of those.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Unable to complete quiz
Hi Goh! I see what you mean. Hmmm. We're looking into this and we'll be in touch shortly.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Unable to complete the courses
HI Afdalina! Unfortunately, the course was closed on 15 June. This was posted on the course homepage, but you might have missed it:
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: unable to complete the course. Stuck at 98%
@Lokesh Kumar No need to be so pessimistic! :) Just FYI, we are only the platform where this course is hosted. We didn't create the course and we don't facilitate it.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Respected Sir / Madam RUDN Sign & Logo missing in certificate
Hi Divya, great news! The issue has been fixed and you have now received a new certificate. Have a good day!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Unable to complete a chapter
@Vida Isabella Elise Napa Hi Vida! I see what you mean. These were probably added by mistake. I'll let the course staff know and ask them to amend. Thanks for reporting this in!…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: unable to complete the course. Stuck at 98%
@Lokesh Kumar Hi Lokesh! I understand this is frustrating. Unfortunately, despite contacting the course staff multiple times, we haven't heard back and they haven't fixed the issue yet.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Images not displaying in quizzes
Hi Kate, we are looking into this, and we will email you when we have an update. Thank you for your patience, we really appreciate it!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Sorry for disturbing
Hi Nadia! Sorry to hear about your issue. Could you pleases share the link to the quiz page you're having issue with? Also, can you tell me which device (laptop,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Quiz widgets not working on iphone X
Hi David! Thank you for reporting this in. Could you please post the link to one of the pages the student is having an issue with? Also, could you provide more info on what kind of trouble?…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Finalizare curs
@Mariana Drăgănoiu Sorry, I'm not able to replicate this. Can you take a video with your phone and attach it here? Or send it to support@openlearning.com?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Finalizare curs
@Mariana Drăgănoiu Hi, I have checked the pages, and there aren't any technical issues with Module 2. Can you please share a screenshot of what you see, for example, when you go to: https://www.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Finalizare curs
Hi @Mariana Drăgănoiu , could you please post the link to the course you're referring to? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Unable to complete a chapter
Hi @Vida Isabella Elise Napa , could you please post the link to the course you're referring to? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Forbidden access
Hi Muhammad, could you please send a screenshot of the issue to support@openlearning.com? We'd love to help you.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: New class for 2021, all pdf's missing
@Gráinne Ryan I understand, but there's no way to really prevent them from downloading them.... Hiding the download link makes it more difficult but not impossible... and there's always screenshots.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: New class for 2021, all pdf's missing
To ease your mind - in case this doesn't get fixed - what you can do is unhide the download link and hide the preview. This way the file will not show the preview (which I know isn't ideal!…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: New class for 2021, all pdf's missing
@Gráinne Ryan Hi, I've left a note for the developers asking them when the fix will be released. I'll let you know when I hear back. :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: New class for 2021, all pdf's missing
@Gráinne Ryan Hi, we have a bug with document previews at the moment. It's almost fixed (= in final development stages). Once that is released, you will not need to reupload the files.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Nu pot finaliza cursul Modulul 1 si 2. Blocat la 81%. La Practica in grup
Hi Mariana! Could you please post the link to the page you're referring to? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Adding font attributes to video heading
Hi @Carroll ! Thank you for your suggestion. Our Product team will review it, in the mean time, I'd like to offer a workaround. What you can do is leave the Heading empty,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: Module not showing as completed when all videos have been watched twice
Hi Laura! Happy to help. Please post the link to the page you're having issues with and we'll take a closer look. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Modul oral health
@Nurul syafiqah binti mohd nor Can you please send us a message to support@openlearning.com? Please include the link to the course and a screenshot of the issue. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: App not loading
Hi Jason! Could you please share a screenshot of the issue? Also, could you let us know which username you are using to log in? If you prefer, you can send this to support@openlearning.com Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view

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OpenLearning Help Community

Alenka Prezelj

Re: Hi. Wanna to ask. Can I continue the courses eventhough it already ended? I thought the course will expired in 30th June 2021.

Re: Unable to complete quiz

Re: Unable to complete quiz

Re: Unable to complete the courses

Re: unable to complete the course. Stuck at 98%

Re: Respected Sir / Madam RUDN Sign & Logo missing in certificate

Re: Unable to complete a chapter

Re: unable to complete the course. Stuck at 98%

Re: Images not displaying in quizzes

Re: Sorry for disturbing

Re: Quiz widgets not working on iphone X

Re: Finalizare curs

Re: Finalizare curs

Re: Finalizare curs

Re: Unable to complete a chapter

Re: Forbidden access

Re: New class for 2021, all pdf's missing

Re: New class for 2021, all pdf's missing

Re: New class for 2021, all pdf's missing

Re: New class for 2021, all pdf's missing

Re: Nu pot finaliza cursul Modulul 1 si 2. Blocat la 81%. La Practica in grup

Re: Adding font attributes to video heading

Re: Module not showing as completed when all videos have been watched twice

Re: Modul oral health

Re: App not loading

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