Alenka Prezelj's Profile - OpenLearning Help Community

Latest Posts

Re: Big Problem With UNIEC Virtual OL
Hi there! Do you have the link to the course you need to enrol in? I see you are currently not enrolled in any courses yet.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Uncomplete tasks
Hi Azaria, I checked your account registered with your @det.nsw.edu.au address, and your current progress is about 5%. It seems that when you were working together with your mentor you were logged…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: 1. How do I create a course?
@Al Hewetson Hi! You can start to create courses right after you start your trial, so this should not be a problem. Can you provide a screenshot of the issue, please? Also,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Guide: OpenLearning Basics
- Reported - view
Re: Task
Hi Nur Anasuha, can you please post the link to the page with the issue? I'll take a closer look for you.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Broken or unavailable link
Hi Cheryl, unfortunately, that link is on Better Care website, not OpenLearning, so we are not able to help. Can you contact Better Care directly? Thank you
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Universal setting to disable completion settings
Hi Nicole! While it is true we don't have a universal setting to disable completion settings, you don't have to disable it widget by widget. You can also go to Course setup > Content and untick the…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@NISAR P N Hi! Can you please send us an email with the link to the page you're having issues with to support@openlearning.com? We'll be happy to help you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Common Issues
- Reported - view
Re: Administrator
@Hardianti Hi Hardianti! To be able to access a closed course you need to be added as a course administrator. This can be done either by the current course administrator or by OL (if we get…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Change user name (not display name)
@Jenny Squibb I see, thank you for clarifying. You are correct, the course does not accept new enrolments anymore. But I'm still not sure I understand what the issue is.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Ayuda!! Aplicación Movil No Responde
Hi Dr Carmen! I'm not sure if I understand your message in Spanish. Would you mind emailing us at support@openlearning.com, if possible with a screenshot of the issue? Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Change user name (not display name)
@Jenny Squibb Hi Jenny! Can you please clarify what history you're referring to? Perhaps there's another solution that we can provide.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Topic 2
Hi Karishma, Great news, the video was removed, so you have now completed the course, and the certificate was issued to you. If you have any further questions, please let us know.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Unable to proceed quiz
Hi Lee! We're aware there is currently a slight technical issue with the quizzes when accessed on mobile. Fortunately, there is a workaround! The best thing to do is enable desktop mode on your…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Page error
Hi @Nitesh Kumar , the answers are case-sensitive, so you should type the words exactly as they are on the word list. (e.g. balanced, not Balanced)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Problem in getting Facial identity check
@Rohit Dabas Thank you for that, I appreciate it. I'll pass this information to our dev team! Good luck with your courses!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Problem in getting Facial identity check
@Rohit Dabas Thank you for the video, very helpful. Unfortunately, I'm not able to replicate the issue you're having. Can you tell me which phone do you have? Is it iPhone or Android,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Problem in getting Facial identity check
@Rohit Dabas Okay, so can you try a different browser? Also, can you make another video? It's not really clear what happens after you click the red button. The video ends there.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Problem in getting Facial identity check
@Rohit Dabas Have you tried a different browser?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Problem in getting Facial identity check
Hi Rohit, can you please try again - click on the red button and then wait about 5 seconds?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Certification not showing in the app, shows you must complete the course to gain the certificate even when i have completed the course
Hi Aryan, can you please let us know which course you're referring to. I'll be happy to look into this for you. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Can not play Video in the health coaching fundamentals course
Hi Trista, The course staff is aware of the issue and is looking for a replacement video. We will let you know when it is done. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
test
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 9
- Report an Issue
Re: Video for pain
@Sarah kirangwa Hi Sarah, apologies for missing your post. I see the issue has been resolved and you have completed the course. Congrats!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Signup Requested Passcode
Hi James! I'm not sure exactly what you're referring to - could you please share the link to the page where this was requested and a screenshot? If you prefer, you can email us instead.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Export Course as a PDF package
Hi Debra! That's a great suggestion, thank you. I know you asked for PDF or Word, but I just want to share a workaround that's possible at the moment. It is possible to create screenshots of pages -…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view

1 16 17 18 19 20 73

Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: Big Problem With UNIEC Virtual OL

Re: Uncomplete tasks

Re: 1. How do I create a course?

Re: Task

Re: Broken or unavailable link

Re: Universal setting to disable completion settings

Re: Why does it still show "incomplete" after I've finished all activities on the page?

Re: Administrator

Re: Change user name (not display name)

Re: Ayuda!! Aplicación Movil No Responde

Re: Change user name (not display name)

Re: Topic 2

Re: Unable to proceed quiz

Re: Page error

Re: Problem in getting Facial identity check

Re: Problem in getting Facial identity check

Re: Problem in getting Facial identity check

Re: Problem in getting Facial identity check

Re: Problem in getting Facial identity check

Re: Certification not showing in the app, shows you must complete the course to gain the certificate even when i have completed the course

Re: Can not play Video in the health coaching fundamentals course

test

Re: Video for pain

Re: Signup Requested Passcode

Re: Export Course as a PDF package

Home

Tags