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Alenka Prezelj
Customer Success
Alenka_Prezelj
Customer Success & Onboarding Team Leader at OpenLearning
Slovenia
www.openlearning.com/u/alenka/
Joined
Thu Jan 18 07:04:30 UTC 2018
2766
posts
802
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Latest Posts
Re: Course Completion Issue
Hi there! Which course are you referring to?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
3 yrs ago
Report an Issue
Reported - view
Re: error accured on course
Hi there! Please contact us at support@openlearning.com and we'll be happy to assist. Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
3 yrs ago
Report an Issue
Reported - view
Re: Completed Course online isn't registering on my hours accreditation hours for NESA
Hi Eunice, we have replied to your email. Thank you! :)
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
3 yrs ago
Report an Issue
Reported - view
Re: How do I deactivate or reactivate my account?
@Tina Saelee Hi Tina, can you please send us a message to support@openlearning.com and we'll help you from there. Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
3 yrs ago
Account Settings
Reported - view
Re: having trouble reactivating my account (did not deactivate)
Hi Bupalo, your account has been activated. Are you able to log in now? If the issue persists, please send us a message to support@openlearning.com and we'll help you from there. Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
3 yrs ago
Report an Issue
Reported - view
Re: Verify Certificate
Hi @NUR ARINA KARTIKA PUTRI BINTI IMAN DARMAWAN ! Please send us a message with the certificate to support@openlearning.com and we'll be happy to investigate this for you. Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
3 yrs ago
Ask the Community
Reported - view
Re: Certificat pentru cursul Dezvoltarea literației timpurii
@Esther Oluyide Hi Esther, unfortunately,OpenLearning isn't at liberty to share the correct answers, but you can contact the course staff at ACC to ask for assistance.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
3 yrs ago
Report an Issue
Reported - view
Re: Unable to complete the module
Hi Residah! I'm happy to look into this for you. Can you please post the link to the page you're referring to?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
3 yrs ago
Ask the Community
Reported - view
Re: Lost all my Communities
Hi there! I can still see them: Can you check again, please?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
3 yrs ago
Report an Issue
Reported - view
Re: covid safe sport coach certification
Hello Louette! The course administrator has reached their plan limit for the maximum number of learners. Our partnerships team are reaching out to them to see if they would like to upgrade their…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
3 yrs ago
1
Report an Issue
Reported - view
Re: Sorting completion summary of widgets data
@UTeM MOOC I'm glad the workaround is useful for you. I think this is the only possible solution for now, but you are more than welcome to post this on our Suggest a feature board where the Product…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
3 yrs ago
1
Ask the Community
Reported - view
Re: Sorting completion summary of widgets data
PS. I have done some testing in my test course, and I think I was able to find a workaround that might work for you. To sort the pages in the export in a particular order,…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
3 yrs ago
1
Ask the Community
Reported - view
Re: Sorting completion summary of widgets data
@UTeM MOOC Hi UteUTeM, can you please share the link to the course you're working on. It might be easier for us to help you if we can refer and check in the specific course. Thank you!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
3 yrs ago
1
Ask the Community
Reported - view
Re: Can't upload any images
@Thassvin Hi! I have tested these tasks and unfortunately, I'm not able to replicate any issues. Please make sure that your photos are .jpg, .jpeg, .png or gif and there are no non-alphanumberical…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Report an Issue
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@CHAN YEE LIN Hello, please provide a link to the page you're referring to. Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Common Issues
Reported - view
Re: Can't upload any images
Hi @Thassvin ! Happy to help. Please share the link to the page where you are having the issue and a screenshot of the issue. Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Report an Issue
Reported - view
Re: Pay before trial ends
@Hannah Rio Kindbom Hi Hannah! If you don't mind me asking, is there a reason why you'd like to pay ahead? We might be able to offer a workaround. Please let us know - if you prefer to do that…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Ask the Community
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@Harman Saini Hi Harman, please send us a message with the link to the course you're referring to support@openlearning.com. I'll be happy to assist you.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Common Issues
Reported - view
Re: Madpaws pet sitter course cert problem
Hi Justin, I have emailed you the certificate. Hope this helps!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Report an Issue
Reported - view
Re: How to insert equations in quiz?
For the MCQ you can also use images if you need to put equations in the possible answers: If you need to put an equation in the question, you can use Text widget to create the question,…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Ask the Community
Reported - view
Re: How to insert equations in quiz?
Hi Betty! In the Match it widget, you can use images (possibly screenshots of your equations) :
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Ask the Community
Reported - view
Re: QUIZZES ARE NOT COMING IN TO ASSESSMENT REPORT
Resolved via chat.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: RTCON20 course
Hi Vivian, I'm afraid I'm not able to locate a course called "'Engaging students in learning through Ed Tech Tools" on our platform. Can you please share the link? Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Report an Issue
Reported - view
Re: completing a course
Hi Saied, I see you have completed the course and gained the certificate. Congrats! If you have any further questions, please let us know.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Report an Issue
Reported - view
Re: Entering the spoiler with title
@Richard Buckland Thank you for your feedback!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
4 yrs ago
Suggest a Feature
Reported - view
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