Alenka Prezelj's Profile - OpenLearning Help Community

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Re: When reviewing the student statistics, it's important to know when they logged on last.
Hi Leah! To check when a learner logged on last, you can go to Administer learners > Learners. Then click on the magnifier next to their name: This will take you to their Analytics page which will…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Suggest a Feature
- Reported - view
Re: Hi, how can I get my password that I made a mistake, which I pressed the ENTER when setting this account's password.
Hi @Siyuan CHEN , if you'd like to reset your password outside of your Account settings, you can go here. Let us know if you need any further assistance.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: 'Hand coding' HTML for advanced formatting
Hi Carroll, I see what you mean, and you are right - the bullets cannot be in colours at the moment. Thank you for your suggestion, our Product team will review and consider its implementation.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: 5. Setting up credentials
@Mariatul Kaptiah
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Guide: OpenLearning Basics
- Reported - view
Re: 1. How do I create a course?
@azin Izadifar Hi Azin! Sorry to hear that! :( Maybe our Handbook might be helpful: https://product.openlearning.com/handbook You can also email us at support@openlearning.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Guide: OpenLearning Basics
- Reported - view
Re: please help me, where is the fault??
Hi Hanis, please send us a link to this course page to support@openlearning.com and we'll see if we can help you further. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Progress not loading
Hi Heather! I just tested the page and I was able to complete it. To complete it you need to do the following: - post your answer in the text box (which I see you have done already) - watch the…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Chandrabanu
Hi @Chandrabanu Rajamani to deactivate your account, please refer to https://help.openlearning.com/t/80phhx/how-do-i-deactivate-or-reactivate-my-account
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Audio files
@Hannah Rio Kindbom I can surely understand that. :( It's very odd though as I'm not able to replicate it. After uploading the file, did you wait a bit for the file to finish processing before you…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Audio files
@Hannah Rio Kindbom Hey Hannah, not sure why it didn't work before, it works now. Please refresh the page and you'll now see the file I uploaded for you.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Audio files
@Hannah Rio Kindbom Oh no! Can you send the file for our testing?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Update to NESA
Hi Laura! NESA accreditation is sent to NESA by the course provider. In this case, this is the Code Club. OpenLearning is just the platform where their course is hosted.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Quiz not loading questions.
Hi Alicia! We're aware of this issue, and unfortunately, the workaround with enabling the desktop mode does not work on all phones. Do you have a computer to try this on?…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Error when trying to load course
Hi Kate! I tested the course and unfortunately, I'm unable to replicate the issue. It might have been happening due to various reasons, but it could also be just a temporary glitch.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Problems with uploading files
Hi Rudy! I'm happy to help you with this. Could you please share an example of a page where this issue is occurring? I'll take a closer look. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Audio courses?
Hi Azin! Yes, absolutely. Our Audio widget is perfect for that. Please refer to: https://help.openlearning.com/t/83htzlp/how-do-i-use-the-audio-widget The file limit is 5GB per file,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Edit comments
@AWC Team Hi AWC Team, thank you for your suggestion. Our Product team will take it into consideration. In the meantime, perhaps you could try this workaround: copy the comment you'd like to "edit",…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: picture overlay in blogs
Hi Yifan! Sorry, I'm not able to replicate this. What does happen though is that after you insert the first image, it is selected by default. So what you have to do is make sure you click somewhere…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: i cannot play my video in haccp program.please help me out.. and i am attaching my link also do check
Hi there! I've tested a few videos and they work on my end. Can you please share the link to the page where the video isn't working for you? I'll be happy to check further. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Audio files
Hi @Hannah Rio Kindbom I've just sent you an email. Please check. :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Audio files
Hi Hannah, can you please share the link to one of such pages? I'd be happy to look into this for you.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: 1. How do I create a course?
@Al Hewetson Great! :) Have a good day / evening!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Guide: OpenLearning Basics
- Reported - view
Re: 1. How do I create a course?
@Al Hewetson Hi Al, can you please give it another try and leave out the - at the end?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Guide: OpenLearning Basics
- Reported - view
Re: 1. How do I create a course?
@Al Hewetson Hi Al, we're looking into this. I'll be in touch shortly!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Guide: OpenLearning Basics
- Reported - view
Re: Big Problem With UNIEC Virtual OL
https://www.openlearning.com/unitar/courses/ this might be the course, but it is currently offline. Is there another one you're looking for?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: When reviewing the student statistics, it's important to know when they logged on last.

Re: Hi, how can I get my password that I made a mistake, which I pressed the ENTER when setting this account's password.

Re: 'Hand coding' HTML for advanced formatting

Re: 5. Setting up credentials

Re: 1. How do I create a course?

Re: please help me, where is the fault??

Re: Progress not loading

Re: Chandrabanu

Re: Audio files

Re: Audio files

Re: Audio files

Re: Update to NESA

Re: Quiz not loading questions.

Re: Error when trying to load course

Re: Problems with uploading files

Re: Audio courses?

Re: Edit comments

Re: picture overlay in blogs

Re: i cannot play my video in haccp program.please help me out.. and i am attaching my link also do check

Re: Audio files

Re: Audio files

Re: 1. How do I create a course?

Re: 1. How do I create a course?

Re: 1. How do I create a course?

Re: Big Problem With UNIEC Virtual OL

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