Alenka Prezelj's Profile - OpenLearning Help Community

Latest Posts

Re: No issue of certificate after completed the course
Hi there! Please allow the course staff a few business days to review your work and issue you the certificate. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Why is telehealth needed? section incomplete
Hi Jose! Thanks for getting in touch. I can see you completed the TELEHEALTH IN YOUR LOCATION task, however, there seems to be something else missing. Can you please make sure you play the video and…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: trouble in accessing
Hi @Swetha Sundar ! Sorry for any inconvenience caused. Kindly get in touch with the e-learning Academy (eLA), a department under INTELLECT from Taylor on the status of their courses as it's under…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: cannot open my courses
Hi Syazwani! Can you please post a link to the course you're referring to and a screenshot of the issue? I'd be happy to look into this issue further. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Please help, when i want to submit my quiz, I cant click "submit" and there's "No submissions remaining" beside it.
Hi A Shofi! Thank you for your post. Unfortunately, OL doesn't have the liberty to change the settings in the course. Please contact your course facilitators directly.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Locked class
Hi Jery, can you please share a link to the course you're referring to? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: I want closed this account,anda want created news account...how to closer this account?
@Juan anak Chek Hi Juan, can you please email us all the info to support@openlearning.com? We'll help you from there. Please also make sure you let us know which account you want to use and which…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: I want closed this account,anda want created news account...how to closer this account?
Juan, you already have two accounts. One with .com, and one with .comt. Are you able to log in to the one with .com?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: I want closed this account,anda want created news account...how to closer this account?
@Juan anak Chek No problem. You can change the email. Please follow these steps: How do I update my email.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: I want closed this account,anda want created news account...how to closer this account?
Hi Juan, may I ask, why so you want to close the account and create a new one?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: registered course not appearing
Hi there! Sure, can you post the link to the course? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: How do learners create and manage groups?
@MUHAMMAD SYARQAWI MOHD RABIN Unfortunately, the only way is to delete the group and create a new one. Please note this will cause loss of data created in the group.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Completing a Course
- Reported - view
Re: Widget that accepts both group and individual submissions
@reSolve Mathematics by Inquiry Hi, thank you for clarifying. You are right, we don't have a widget for that, but you could do this with a bit of a workaround.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: Module 1.3 activity
Hi Beth, Could you please share the link to the page you're referring to? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: student
Hello! Could you please share the link to the page where this is happening and a screenshot of the issue? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Widget that accepts both group and individual submissions
Hi there! Thank you for your suggestion, however, could you please clarify - is your intention to have a task (let's say the task is to submit a file or post some text) where the learners would be…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: Progress not checked "completed" even though have been viewed
Hi Nurin, I see you were able to reach 100% and get the certificate in the Antimicrobial course. Congrats! If there's anything else we can help you with, please let us know.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Cannot access my course i have enrolled in
Hi Sandy, we have replied to your email.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Unable to play video due to private access
Hi Lian, great news! The issue has been fixed, you will now be able to complete this page.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Bagaimana cara keluar dari komunitas yang kita telah bergabung?
@Siti Aisyah Hi, please refer to: https://help.openlearning.com/t/h4p5fj/how-do-i-leave-a-course
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: VIDEO PLAYBACK UNAVAILABLE
@Nur Athirah binti Mohd Shukri Thanks for reporting this in. We've notified the course staff and asked them to amend. As soon as they do, we'll let you know. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Unable to Access to Content
Hi @Lian Chye Hong thanks for reporting these issues. We've contacted the course staff and asked them to amend. We'll update you as soon as these issues are resolved. Thank you for your patience
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Edit comments
@Student Carroll Thanks for letting us know. If you haven't yet, please vote for the suggestion above.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: No submissions remaining
@MUHAMMAD BAIHAQI I'm afraid OpenLearning does not have the liberty to add more submissions. Please contact the course staff by commenting at the bottom of the page or sending them a private message…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: No submissions remaining
@MUHAMMAD BAIHAQI Hi Muhammad! You have 20 attempts to do this quiz. Have you used up all of them ?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: No issue of certificate after completed the course

Re: Why is telehealth needed? section incomplete

Re: trouble in accessing

Re: cannot open my courses

Re: Please help, when i want to submit my quiz, I cant click "submit" and there's "No submissions remaining" beside it.

Re: Locked class

Re: I want closed this account,anda want created news account...how to closer this account?

Re: I want closed this account,anda want created news account...how to closer this account?

Re: I want closed this account,anda want created news account...how to closer this account?

Re: I want closed this account,anda want created news account...how to closer this account?

Re: registered course not appearing

Re: How do learners create and manage groups?

Re: Widget that accepts both group and individual submissions

Re: Module 1.3 activity

Re: student

Re: Widget that accepts both group and individual submissions

Re: Progress not checked "completed" even though have been viewed

Re: Cannot access my course i have enrolled in

Re: Unable to play video due to private access

Re: Bagaimana cara keluar dari komunitas yang kita telah bergabung?

Re: VIDEO PLAYBACK UNAVAILABLE

Re: Unable to Access to Content

Re: Edit comments

Re: No submissions remaining

Re: No submissions remaining

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