Alenka Prezelj's Profile - OpenLearning Help Community

Latest Posts

Re: WHY?
Hi Durahir, you have now completed the course and received your certificate. Congrats!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: How do email and platform notifications work?
@LEE YEW LENG Hi Lee, how can we help?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 6
- Account Settings
- Reported - view
Re: I DIDN'T RECEIVE CERTIFICATE. WHAT SHOULD I DO?
Hi @NOR AZLI BIN ABU BAKAR , We're currently experiencing some technical issues that have caused slow loading times. Unfortunately, the certificates are also not getting issued.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: I have completed all the 4 modul-"Hemat bicara hemat belanja" 100% but i didnt received my certificate
Hi @LEE BEE FAR! We're currently experiencing some technical issues that have caused slow loading times. Unfortunately, the certificates are also not getting issued.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: I have completed all the 4 modul-"Hemat bicara hemat belanja" 100% but i didnt received my certificate
Hi @won ay chyun and @JULAINA LING CHU CHEN ! We're currently experiencing some technical issues that have caused slow loading times. Unfortunately, the certificates are also not getting issued.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Certificate
Hi Masnie, I see you have now been issued the certificate, so I'll assume this has been resolved. Congrats!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 1
- Fixed and Solved Issues
- Reported - view
Re: I CANT COMPLETE MY COURSE
Hi Sathiah, your account was deactivated which is why you couldn't access the course. I have now reactivated it for you. Please try again, and let me know how it goes?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Unable to upload Documents
Hi Lechmy, I see you have completed the course and received the certificate, so I 'll assume this has been resolved. Congrats on completing the course!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: TIDAK DAPAT VIEW PAGE
Hi Douglas, this usually happens when the account is deactivated. I see yours is activated now, are you still having this issue?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Can’t play video
@Tee Sok Ting That's fantastic!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: i cannot open uum mooc
Hi Nur Aini, please provide a link to the course you're referring to and the username of your account. I'll be happy to look into this for you. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: COMPLETION PROGRESS
@Clive Cashman Hi Clive, so sorry to hear the videos are still not complete. It seems that something in your browser is blocking something. Could you please open a new window,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: I cannot open UUM MOOC
Hi Sundus, which course are you referring to? Which is the new account you mentioned? Can you share the username? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Unable to complete the course
Hi Rosliza, can you please provide some more information? Which course are you referring to? What is the issue, can you prpvide a screenshot of what you see? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Students: "You do not have permission to view this page"
Also, is this any page in the course, or a specific one?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Students: "You do not have permission to view this page"
@Ali Schuler Hi Ali, Thank you, but I also need the name or username of the affected student(s) to look into this.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Didn't receive Certificate
Hi Akmal, We're currently experiencing some technical issues that have caused slow loading times. Unfortunately, the certificates are also not getting issued.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 1
- Ask the Community
- Reported - view
Re: cannot join in
Hi Muhamad. Can you please provide the link to the course you are referring to?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Students: "You do not have permission to view this page"
Hi Ali, could you please provide the student's name or username, and the link to your course? Happy to look into this for you.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Bug - Unable to complete course
@Tay Shan Ning Hey Tay! I was informed the issue was fixed. Can you try again?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Bug - Unable to complete course
@Tay Shan Ning Ah, you are a true detective! :) This is another issue! Again, I'll report it to the course staff and ask them to fix it. Thank you! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Can’t play video
Hi Tee, can you please provide: - the link to the pages with the videos you're referring to - the device you're using (mobile, app, tablet, computer) - the browser you're using Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: How do I complete the volunteer orientation? Everything is complete, yet the progress isn’t 100%
Hi Mac, your current progress is about 56% which you can check here, this is your Progress page. For example, on this page, you need to enter all the words correctly to get full completion.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: COMPLETION PROGRESS
Hi Clive, you must be referring to Design the world-class course, and specifically this page. It seems that one of the videos didn't register as watched.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Cannot open akpk
Hi there, could you please send us the link to the page along with your username to support@openlearning.com? We'll look into this issue for you. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: WHY?

Re: How do email and platform notifications work?

Re: I DIDN'T RECEIVE CERTIFICATE. WHAT SHOULD I DO?

Re: I have completed all the 4 modul-"Hemat bicara hemat belanja" 100% but i didnt received my certificate

Re: I have completed all the 4 modul-"Hemat bicara hemat belanja" 100% but i didnt received my certificate

Re: Certificate

Re: I CANT COMPLETE MY COURSE

Re: Unable to upload Documents

Re: TIDAK DAPAT VIEW PAGE

Re: Can’t play video

Re: i cannot open uum mooc

Re: COMPLETION PROGRESS

Re: I cannot open UUM MOOC

Re: Unable to complete the course

Re: Students: "You do not have permission to view this page"

Re: Students: "You do not have permission to view this page"

Re: Didn't receive Certificate

Re: cannot join in

Re: Students: "You do not have permission to view this page"

Re: Bug - Unable to complete course

Re: Bug - Unable to complete course

Re: Can’t play video

Re: How do I complete the volunteer orientation? Everything is complete, yet the progress isn’t 100%

Re: COMPLETION PROGRESS

Re: Cannot open akpk

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