Alenka Prezelj's Profile - OpenLearning Help Community

Latest Posts

Re: Bug - Unable to complete course
Hi Tay, thank you for reporting this in. There's an empty text widget there that's preventing you from completing the page. I'll alert the course creators and ask them to remove it.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Progress percentage problem
Hi Nur Furhana, can you please post the link to the page you're referring to?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Can’t open the video
@Nur Farahrina Binti Kamri Hi! I'm afraid I'm not able to replicate your issue, these videos work well on my end. Please note that they are hosted on Youtube,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: ok
Hi Naimah, how can we help?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Can’t open the video
Hi there, can you please provide the link to the page where this video is located?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Cannot open kuiz
Hi Tan, There's currently a slight technical issue with the quizzes when accessed on the mobile. We apologize about that! There are two things you can do: Option 1:…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Certificate have a big problems and the logo is not exist
Hi @Feng Zhan Hong the issue has been and your certificate has been regenerated. Please download it again. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Uploading id and certificate
Hi Kellie, you are contacting OpenLearning, the platform where MadPaws course is hosted. We're happy to help with any issues that are course-related, but we are not linked with their main website…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Can I use OpenLearning from China?
Hi Victoria, yes, it is. We currently have about 10 000 users in mainland China.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 1
- Ask the Community
- Reported - view
Re: how to check the duration a each student access for each activity
Hi there! I'm afraid we don't track how long each students spends doing one activity. Here are some help articles to learn what you can track and follow: https://help.openlearning.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Please make invoice process more obvious

As a course creator, I would like to have the option for my clients to pay by invoice more obvious. The only two payment options that my potential clients see is credit card and Paypal.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 31
- 2
- Suggest a Feature
Re: Drag and Drop
Hi Andrew, I'm having a bit of a hard time understanding your query. Which widget are you referring to?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Maximum students includes previous year?
Hi Alicia, Thanks for your question. From the 1st of November 2019, OpenLearning introduced the Personal Plans which does have a cap on the number of learners per year.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Uploading a Photo
Hi Tracy! I checked your progress and I can see you are referring to this page. I just tested this and I'm not able to reproduce any technical issues. What is the size and file format of your image?…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: IWB course - probablem registering completion
Hi Franca, we have sent you an email.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Help plz
@Hilal Sibel Kara Isn't there a typo in your answer? ;)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 1
- Ask the Community
- Reported - view
Re: The videos can't be played hence I have problem completing the course.
@Thiagaletchumi You're very welcome. I'm glad it's finally resolved! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Login Issue
@Razilah bt Mohamad Radzi Which course?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Login Issue
Hi @Ng Yee Bao we have replied to your email. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Help plz
Hi there, we have replied to your email. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 1
- Ask the Community
- Reported - view
Re: The videos can't be played hence I have problem completing the course.
@Thiagaletchumi Hi again, the issue has been resolved, the dead videos don't track towards progress anymore. Now you just have to post a comment on https://www.openlearning.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 1
- Fixed and Solved Issues
- Reported - view
Re: Using one course as pre-req for another?
Hi Ali, yes, you can! :) To set that up, go to Course setup > Advanced > Course Prerequisites
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 1
- Ask the Community
- Reported - view
Re: The videos can't be played hence I have problem completing the course.
@Thiagaletchumi Hi there! You're not a bother, not at all! Actually, thank you for a reminder. We've been waiting for the course staff to get back to us (we contacted them when you first reached…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Confusing button in the Group activity widget
Edit: OK, I now realized you have to click Create page also when you choose the first option where you are actually creating. :) Maybe Create activity page then?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Suggest a Feature
- Reported - view
Confusing button in the Group activity widget

As a course creator I am trying to set up the group activity space. For this group activity space I am using a page that I had previously created. The current process:…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 1reply
- 32
- 1
- Suggest a Feature

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: Bug - Unable to complete course

Re: Progress percentage problem

Re: Can’t open the video

Re: ok

Re: Can’t open the video

Re: Cannot open kuiz

Re: Certificate have a big problems and the logo is not exist

Re: Uploading id and certificate

Re: Can I use OpenLearning from China?

Re: how to check the duration a each student access for each activity

Please make invoice process more obvious

Re: Drag and Drop

Re: Maximum students includes previous year?

Re: Uploading a Photo

Re: IWB course - probablem registering completion

Re: Help plz

Re: The videos can't be played hence I have problem completing the course.

Re: Login Issue

Re: Login Issue

Re: Help plz

Re: The videos can't be played hence I have problem completing the course.

Re: Using one course as pre-req for another?

Re: The videos can't be played hence I have problem completing the course.

Re: Confusing button in the Group activity widget

Confusing button in the Group activity widget

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