Alenka Prezelj's Profile - OpenLearning Help Community

Latest Posts

Re: Cannot complete the course!
@Saiful MSTA I'm sorry, I'm not sure. OpenLearning is just the platform where the courses are hosted, we do not control the courses. I'm afraid the content can only be updated by the university…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Cannot complete the course!
Hi Saiful, thank you for reporting this in. We have contacted the course staff and asked them to replace the video. We'll let you know as soon as we hear back from them.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: I cannot complete my course
Hi Rachel, I can see you are enrolled in two courses, but have completed both. Congrats! If there is another course you're having issues with, please let me know the name of the course. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Add option to be notified when a student enrols and when they post assignments.
Hi Diana and Robert, great news! You can now be notified when a new student enrols in your course. Please refer to this help article to learn how to set that up: https://help.openlearning.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Suggest a Feature
- Reported - view
Re: Cannot Log into the course Pace-dasa
Hi Annette, we have replied to your email.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: White screen crash on OL app
Hi Liam, our app is free. If you have paid for the app, please let us know so we can investigate this further immediately. Our courses, on the other hand, may be free or paid.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: how do I 'unhide' a comment in a discussion?
Hi Tal! :) You unhide a comment similarly as you hide it - click on the tool icon and choose Unreport as inappropriate.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: my location
Hi Chantelle, you can change your time zone in Account settings, and that will show as your location. Unfortunately, not all cities are listed, but perhaps you can mention your hometown in the About…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: How do I create a quiz?
@Zaki Samsudin Hi Zaki, to view students' scores you should set up an assessment. To learn how to do that, please visit: https://help.openlearning.com/category/assessments
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Quiz Widgets
- Reported - view
Re: Help & Support - OpenLearning
@Okagbue Chioma Esther Hi Okagbue, you have contacted OpenLearning which is the platform. The course was not created by us, it is just hosted on our platform.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: 5. Setting up credentials
@Darren Scahill Hi, it is under Certification, which is under Administer students. If it is not there, you might need to enable certification for your course.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Guide: OpenLearning Basics
- Reported - view
Re: Why I cannot do for Pelajaran 2 though I have completed the Pelajaran 1?
Hi @syazwani ! Good news! The issue has been fixed. You can now go back and complete Nota tambahan. When you do that, the module will be complete, and you will be able to continue to the next module.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Please I got 53 percent and I have finished reading and still it,s writing incomplete.please how can I access my certificate.thanks
Hi Okagbue, can you please post a link to the course you're referring to? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Why I cannot do for Pelajaran 2 though I have completed the Pelajaran 1?
Hi syazwani, thanks for reporting this in. There is an issue in how one of the pages is set up that's preventing you from completing it, and continuing with the course.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Help & Support - OpenLearning
@Okagbue Chioma Esther Hi! Could you please share the link to the course you're referring to?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: I already complete my quiz 3 but still cannot get done tick?
Hi Kok Ying, we have replied to your e-mail.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Can't access a course I'm enrolled in
Hi Ashton, unfortunately, the course is offline. This means that only administrators can access it, but not students or facilitators. From what I can see,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- 1
- Fixed and Solved Issues
- Reported - view
Re: Learner need to subscribe?
Hi Norsairah, we apologize! This was a bug that we had earlier today. It has since been fixed. Please check again and if you have any issues, do let us know. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Fun quiz functions don't work on app/devices
Hi Ali, thank you for your suggestions, we really appreciate it. I have moved your post to our Suggest a feature board. Our team will take a closer look at your suggestions to see how we can improve…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Suggest a Feature
- Reported - view
Re: Questions cannot display
Hi Li, can you please share the link to the page you're referring to? Also, are you using mobile browser or the app?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: I have successfully completed the course … What is the way to get the certificate printed and signed
@HUSSAIN ABDULLA AHMED Hi Hussain, we have replied to your message on 14 November, and we have also replied to your other post. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Certificate
Hi Hussain! Congratulations on completing the course! :) Unfortunately, this course does not offer a certificate. You can see if a course offers a certificate on the course landing page.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: 我是UCSD大学一名大三的留学生
Hi Mata, I'm sorry, I'm having a bit of trouble understanding your message. (Google translate doesn't help much in this case). Could you write to us in English, please?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: cannot finished number 8 question.keep show a cat picture.cannot answer the question ..
Hi Varut, can you please post the link to the page you're referring to? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: cannot answer question eight
Hi Nur Atiqah, can you please post the link to the page you're referring to? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: Cannot complete the course!

Re: Cannot complete the course!

Re: I cannot complete my course

Re: Add option to be notified when a student enrols and when they post assignments.

Re: Cannot Log into the course Pace-dasa

Re: White screen crash on OL app

Re: how do I 'unhide' a comment in a discussion?

Re: my location

Re: How do I create a quiz?

Re: Help & Support - OpenLearning

Re: 5. Setting up credentials

Re: Why I cannot do for Pelajaran 2 though I have completed the Pelajaran 1?

Re: Please I got 53 percent and I have finished reading and still it,s writing incomplete.please how can I access my certificate.thanks

Re: Why I cannot do for Pelajaran 2 though I have completed the Pelajaran 1?

Re: Help & Support - OpenLearning

Re: I already complete my quiz 3 but still cannot get done tick?

Re: Can't access a course I'm enrolled in

Re: Learner need to subscribe?

Re: Fun quiz functions don't work on app/devices

Re: Questions cannot display

Re: I have successfully completed the course … What is the way to get the certificate printed and signed

Re: Certificate

Re: 我是UCSD大学一名大三的留学生

Re: cannot finished number 8 question.keep show a cat picture.cannot answer the question ..

Re: cannot answer question eight

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