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Alenka Prezelj
Customer Success
Alenka_Prezelj
Customer Success & Onboarding Team Leader at OpenLearning
Slovenia
www.openlearning.com/u/alenka/
Joined
Thu Jan 18 07:04:30 UTC 2018
2766
posts
802
likes received
Latest Posts
Re: cannot finished number 8 question.keep show a cat picture.cannot answer the question
Hi Varut, can you please post a link to the page you're referring to? Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Fixed and Solved Issues
Reported - view
Re: (Probably?) Technical issue in "Wastewater Technology"
@Iris Soliman You too! I wish I could have been more of a help!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Fixed and Solved Issues
Reported - view
Re: (Probably?) Technical issue in "Wastewater Technology"
@Iris Soliman Unfortunately that means that she has disabled the chat. :( You could try to post a comment inside the course. That should send a notification to her, however,…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
1
Fixed and Solved Issues
Reported - view
Re: (Probably?) Technical issue in "Wastewater Technology"
@Iris Soliman Hi Iris, unfortunately, it seems the course creator set the course online before she finished creating it. You can contact her by sending a message to her from her profile page https:…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Fixed and Solved Issues
Reported - view
Re: No question to answer
@Moeffin Bin Jasit Hi Moeffin, if you have a computer, could you try there, please?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Ask the Community
Reported - view
Re: No quizzes to answer
Hi Munirah, can you please provide a link to the page you're referring to? Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Fixed and Solved Issues
Reported - view
Re: No question to answer
Hi Moeffin, could you please provide a link to this page? Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Ask the Community
Reported - view
Re: (Probably?) Technical issue in "Wastewater Technology"
@Iris Soliman Hi Iris, I was able to check the crossword solution now which I'm not at liberty to share with you, but I can assure there is no technical issue.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
1
Fixed and Solved Issues
Reported - view
Re: (Probably?) Technical issue in "Wastewater Technology"
Hi Iris, can you share the link to the crossword? Also, have you tried Sanitation, with a capital S?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Fixed and Solved Issues
Reported - view
Re: I try to complete all the course but I keep stuck at 89%
Hi Ng York, please complete all the text boxes on the Kuanselling kewangan page in order to get full completion of the page. Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Ask the Community
Reported - view
Re: Course Feed
@Philippe Gentillon Thanks! We received the email too. We'll take a closer look and be in touch soon!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Suggest a Feature
Reported - view
Re: How do I create a quiz?
@Hijjaz Aziz You're welcome. :)
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Quiz Widgets
Reported - view
Re: How do I create a quiz?
@Hijjaz Aziz Sure, that is possible! :) You would use the Post text widget. For that widget, you set the Share settings so that only you and the author will see what they submit.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Quiz Widgets
Reported - view
Re: Help & Support - OpenLearning
@Yee Shan Shan Hi Yee Shan, we have received your e-mails and replied to them. Please check your inbox. Just to clarify what the issue is: you have submitted your file in the comments section…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Ask the Community
Reported - view
Re: How do I create a quiz?
@Hijjaz Aziz Hi there, can you explain what you mean by "essay quiz"? I'm not sure I understand.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Quiz Widgets
Reported - view
Re: Course Feed
@Philippe Gentillon Hi Philippe, at the moment, filtering the course feed is not possible, but it is a great idea, and our Product team will look into it.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Suggest a Feature
Reported - view
Re: Course Feed
Hi Philippe! I think this is a great idea! I think filtering (by tag, maybe type of post (submit, comment etc) or module) and sorting (by date) the Course feed would be a great idea.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Suggest a Feature
Reported - view
Re: Unable to submit feedback in order to complete course.
Hi Clare, could you please share the link to the page you're having issues with, and the screenshot of the issue? That will help us get to the bottom of the issue more quickly. Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Fixed and Solved Issues
Reported - view
Re: Unable to upload files
Hi Deepa, can you please share the link to the page you're having the issue with? Also, what happens when you try to upload the file? Do you get some kind of error message?…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Fixed and Solved Issues
Reported - view
Re: Unviewable video in "Arabic linguistics for Brainies"
@Iris Soliman Hi Iris, I'm afraid no, bu we removed progress tracking for the dead video, so you will be able to complete it anyway. Please continue with the course,…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Fixed and Solved Issues
Reported - view
Re: Bugging question
Hi Amirul, I see you have now completed the course. Congratulations! If you have any other questions or issues, please let us know.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Ask the Community
Reported - view
Re: Unviewable video in "Arabic linguistics for Brainies"
@Iris Soliman Hi Iris! Unfortunately not yet. :( Let's check again on Monday, ok?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Fixed and Solved Issues
Reported - view
Re: Unable to complete
Hi again Anis, the issue has been fixed! :)
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Fixed and Solved Issues
Reported - view
Re: Unable to complete
Hi Anis, thank you for reporting this in. There seems to be an empty widget on this page, which you won't be able to complete - as it's empty. I think this may have been done by mistake.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Fixed and Solved Issues
Reported - view
Re: Unable to retrieve data from API
@Bayron Lara Thanks, we have passed that info to our devs. Will update you soon.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
5 yrs ago
Fixed and Solved Issues
Reported - view
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