Alenka Prezelj's Profile - OpenLearning Help Community

Latest Posts

Re: Can't copy page from one course to another.
Hi Troy, we have replied to your email.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: OpenLearning: How do I color part of a LaTeX formula?
Hi Laure, we have replied to your e-mail. Please check your inbox.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Issue with navigation
Hi Leanne! If you look at the order of your modules (which are actually module sets) on the left-side menu the order is: Welcome, Start, Module 1-4, Terminology explained,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: The videos can't be played hence I have problem completing the course.
@Thiagaletchumi Unfortunately, we are still waiting for course creators to fix the issue. Rest assured, we will update you as soon as it is resolved.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: How to block someone in open learning ? Because he always send me the bad meseg "F***" word in open learning....
Hi Noraidi! The safety of our learning community is very important to us so we appreciate you took the time to report this in. We have contacted the user and let them know that they are in violation…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Unable to complete course due to bug
Hi @Douglas Hansen Bin Telasai the issue has been fixed. Congrats on completing the course! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Activity won't work so unable to complete course
@Jess M Fantastic, congrats on completing the course!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Unable to complete course due to bug
Hi Douglas, thank you for reporting this in. Our dev team is looking into the issue. As soon as it is resolved, we will update you. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: The videos can't be played hence I have problem completing the course.
Hi there! Thank you for reporting this in. We've let the course staff know about the issues, and we'll update you as soon as they resolve them. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Download e-Learning materials
Hi Harish, as a student, it is not possible for you to download a course in one go. Some course creators might offer the course content in a document for your use,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: I have completed the whole course, why it stucked at 89%?
@Chia Yen Toh Darren Hi, it seems you need to post a comment on the Final evaluation page to get full completion.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Contacting course staff 2

As a student in one of the online courses, I'd like to contact the course staff. I don't want post a comment in the course, as the information is private. I can't find the links to their profiles.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- 22
- 1
- Suggest a Feature
Contacting course staff

As someone who receives unwanted course invitations to my e-mail, I'd like to be able to contact the person(s) who is inviting me to the course. There's no email address on the landing page.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- 10
- 1
- Suggest a Feature
Re: ASIC Money Smart
Hi Victoria, I can see your course progress is now 100% and your certificate has been issued to you. Congratulations! :) If you have any further questions,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: I have completed the whole course, why it stucked at 89%?
Hi Sak Jin, We have replied to your email. :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Group setting: Is there any problem?
Hi @adiirfan we're not aware of any issues with the group pages, however, we're happy to look into these for you. Could you email us at support@openlearning.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Course stuck on 96%
Hi Jennifer, I checked your progress, and I can see you're just 2 activities short on this page. I didn't have any issues completing this page, so it doesn't seem there's a technical issue here.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Cant complete the course
Hi Azizah, we apologize for the late reply. I see you have managed to complete the course since you posted. Congratulations! If there's anything else we can do for you, please let us know.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Loading Error
Hi Stanley! The issue has now been fixed, you should be able to access the course again without issues. Please reload it again and let us know if you are still having issues,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: How do I assess learners?
@adiirfan Hi there! After much discussion and investigation, I'm afraid I have to report that we don't have the functionality to assess as a group. The (manual) workaround is if the assessor has a…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- 2
- Assessing Students
- Reported - view
Re: Unable to retrieve data from API
@openlearningkdu Hi there, is there some kind of error message that you get when you try to do this?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: How do I assess learners?
@adiirfan Hi there! We're still looking into this, apologies for the delay. We'll be in touch shortly.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- 1
- Assessing Students
- Reported - view
Re: VIDEO DISABLE
Hi Tan, great news, the issue has been fixed! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: How do I assess learners?
@adiirfan Hi there, can you check this article and see if you have set up the task correctly? https://help.openlearning.com/t/k9gs98/how-do-i-set-up-group-submissions (Step 4) If it does not work,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Assessing Students
- Reported - view
Re: Cannot complete the course!
In any case, we'll update you as soon as we hear that the issue has been fixed. You can also contact the staff by sending a message from their profile page: https://www.openlearning.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: Can't copy page from one course to another.

Re: OpenLearning: How do I color part of a LaTeX formula?

Re: Issue with navigation

Re: The videos can't be played hence I have problem completing the course.

Re: How to block someone in open learning ? Because he always send me the bad meseg "F***" word in open learning....

Re: Unable to complete course due to bug

Re: Activity won't work so unable to complete course

Re: Unable to complete course due to bug

Re: The videos can't be played hence I have problem completing the course.

Re: Download e-Learning materials

Re: I have completed the whole course, why it stucked at 89%?

Contacting course staff 2

Contacting course staff

Re: ASIC Money Smart

Re: I have completed the whole course, why it stucked at 89%?

Re: Group setting: Is there any problem?

Re: Course stuck on 96%

Re: Cant complete the course

Re: Loading Error

Re: How do I assess learners?

Re: Unable to retrieve data from API

Re: How do I assess learners?

Re: VIDEO DISABLE

Re: How do I assess learners?

Re: Cannot complete the course!

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