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Omnaya Omar
Customer Success
Omnaya_Omar
Customer Success Team
New York, USA
Joined
Thu Apr 12 12:22:12 UTC 2018
731
posts
333
likes received
36
followers
Latest Posts
Re: i stuck in 2nd topic and cannot click in to continue any topics.
Hi there! Could you please provide a link to the course you're referring to? I'd be happy to take a look at the issue for you.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: How do I use groups on OpenLearning?
@Ruzilah Labansin Hi there! Could you please email us at support@openlearning.com with a link to the course? I'd be happy to check out the issue for you.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
1
Groups
Reported - view
Re: Can't view this page Module 1: Menilai Kedudukan
Hi there! You could either comment within the course for the facilitator to reply, or you could send them a direct message on their profile page, if they have chat enabled.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Stuck di Modul 1
@Kaishab Hi there! OpenLearning provides the learning platform for organisations and individuals to teach their courses. If you have any platform or technical issues, you can always ask us!…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: STUCK
Hi there! Please click on the green progress bar at the top right of your course page in order to check which pages are incomplete. On each of the incomplete pages, make sure you:…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Unable to continue
Thanks for getting in touch! Please click on the green progress bar at the top right of your course page in order to check which pages are incomplete. On each of the incomplete pages, make sure you:…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Ask the Community
Reported - view
Re: What are widgets and how do I use them?
@NOORHAIZA BINTI MASRI Hi there! Did you include a Gallery Widget underneath your Post Text widget? The Gallery Widget displays the work posted in other widgets.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
What are widgets?
Reported - view
Re: Stuck!
Hi there! Could you please explain what happens when you try to return to the page?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Ask the Community
Reported - view
Re: Stuck at Module 2
Hi there! Please click on the green progress bar at the top right of your course page in order to check which pages are incomplete. On each of the incomplete pages, make sure you:…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: When do I receive my paid certificate?
@ridhwan taib Thanks for getting in touch! Please click on the green progress bar at the top right of your course page in order to check which pages are incomplete.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Credentials, certificates, badges and achievements
Reported - view
Re: Help Community Guidelines
@Ng Chia Yit Thanks for clarifying! The group has been deleted :)
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Ask the Community
Reported - view
Re: Help Community Guidelines
@Ng Chia Yit Hi Ng. Thanks for the link! Could you please tell me what the name of your study group is? It doesn't seem to be in the screenshot you sent before.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Ask the Community
Reported - view
Re: Help Community Guidelines
@Ng Chia Yit Thank you for clarifying! Could you please provide a link to the course this issue is occurring in? I'll go in and have a look.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Ask the Community
Reported - view
Re: Help Community Guidelines
@Ng Chia Yit Hello! There should be a little garbage can icon at the top right corner of the group. You can see it in the image here: https://help.openlearning.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
1
Ask the Community
Reported - view
Re: Unable to upload Documents
Hi Sim! I've replied to your other post :)
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
2
Fixed and Solved Issues
Reported - view
Re: Pending for upload file for so long
Hi there! Sometimes this issue occurs because the file widget is set to only accept certain file types. Could you please tell me which page the issue is occurring on?…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
1
Fixed and Solved Issues
Reported - view
Re: report problem
@Thevasaina ap Vellakannu Hi there! Please click on the green progress bar at the top right of your course page in order to check which pages are incomplete.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: report problem
@Thevasaina ap Vellakannu Hi there! Please click on the green progress bar at the top right of your course page in order to check which pages are incomplete.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: why i cant access? it ask me to contact admin course administrators
Hi Siti! It seems your account was deactivated. I have now reactivated it. Could you please try accessing the course again?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Ask the Community
Reported - view
Re: unable to continue
Hi there @YESOTHA AP NALLAPPAN @None ! Please click on the green progress bar at the top right of your course page in order to check which pages are incomplete.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: unable to continue
Hi there! Please click on the green progress bar on the top right of your course page in order to figure out which page or pages are incomplete. If it is one or both of the following,…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Quiz
Hi Jenna! Could you please provide me with the following: The URL of the page you're having issues with A screenshot of the problem I can help you from there :)
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Change Name
I'll gladly help you fix that. Please follow these instructions: Click on your icon on the top right of the screen From the drop-down menu, click on Account Settings On your Account Settings page,…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: unable to proceed
Hi New! Could you please try the following? Try accessing the page on a different browser Try accessing the page on a different device Try accessing the page in an incognito tab Please let me know…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Kaunseling Kewangan
Hi there! Thanks for reaching out. To complete this page you must: Read through all the course content all the way to the bottom Post your response to "Sila tinggalkan maklumat anda di bawah…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
4 yrs ago
Ask the Community
Reported - view
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