Ronald Silvosa's Profile - OpenLearning Help Community

Latest Posts

Re: video download
Hi @Gráinne Ryan thanks for reaching out. Unfortunately, it's possible to directly download the video, what can be done though is to upload the video in a file widget which will allow you to set it…
- ronsilvosa
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Stuck at 97% - can't complete course
Hi @Veronika Ebbelaar Thanks for reaching out. I will email you directly to assist you with your query. We appreciate your patience.
- ronsilvosa
- 3 yrs ago
- Report an Issue
- Reported - view
Re: unable to complete the course. Stuck at 98%
@Lokesh Kumar Hi Lokesh, we're really sorry for the inconvenience. However, Veronika is actually enrolled on a different course. @Veronika Ebbelaar I will respond to the thread that you have created…
- ronsilvosa
- 3 yrs ago
- 1
- Fixed and Solved Issues
- Reported - view
Re: Repeat participant
Hi @Gráinne Ryan thanks for reaching out. There is currently no way to reset the progress of a learner within a course. Regardless if the learner is added to a new class, technically,…
- ronsilvosa
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Editing content - error saving
Hi @Gráinne Ryan thanks for reaching out. I have reached out to you via email to assist you further. Kindly reply to us through email and we will do our best to resolve your issue there.…
- ronsilvosa
- 3 yrs ago
- Report an Issue
- Reported - view
Re: unable to complete the course. Stuck at 98%
@Lokesh Kumar Hi, we are still waiting for the course administrators to get back to us regarding the certificate of completion. Thank you for your continued patience and understanding.
- ronsilvosa
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: unable to complete quiz
Hi @Ayushi Singh Thanks for reaching out. I checked the quiz page and can confirm that only 4 submissions are allowed. If you answered a question wrong on all 4 submission attempts,…
- ronsilvosa
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Respected Sir / Madam RUDN Sign & Logo missing in certificate
Hi @Dr Divya M Pandya thanks for reaching out. I hope you're doing well today. We have reached out to the course administrators for the issue with the certificate of completion to be fixed.…
- ronsilvosa
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: How do I verify my email address?
@BEE YU EN Thanks for reaching out. Kindly try it again as the error itself just means you may have entered the wrong password. You can email support@openlearning.com if the issue persists.…
- ronsilvosa
- 3 yrs ago
- Account Settings
- Answer
- Reported - view
Re: New class for 2021, all pdf's missing
@Gráinne Ryan Hi there, thanks for your patience. This is just to update you that the issue with previewing PDFs have now been resolved. Let me know if you can test and confirm if it is working on…
- ronsilvosa
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Unable to move past questions
Hi @Thomas Shand Thanks for reaching out. Can you please confirm which section of the course are you having issues with? I can see that you already completed the 1st page,…
- ronsilvosa
- 3 yrs ago
- Report an Issue
- Reported - view
Re: App not loading
@Jason Meyer Hi Jason, I am sending you an email to assist you further. Please check. Thank you.
- ronsilvosa
- 3 yrs ago
- Report an Issue
- Reported - view
Re: All of my videos would not load
Hi @Fatin Hamizah thanks for reaching out. Kindly try the steps provided in this article. The article is intended for course creators but the steps apply to learners attempting to upload video files.…
- ronsilvosa
- 3 yrs ago
- Report an Issue
- Reported - view
Re: App not loading
@Jason Meyer Thanks for getting back to us. Can you confirm if you immediately see the blank screen after logging in or does it happen when you try to access a course after logging in?…
- ronsilvosa
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Aswering the activity issue
Hi @Dayang NurSyaza Annisha binti Awang Jamil thanks for reaching out. I went through the course activity and could complete it just fine. Please try to provide a different answer,…
- ronsilvosa
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Unable to download my certificate of completion
@Natalia No worries at all. Have a great weekend!
- ronsilvosa
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Unable to download my certificate of completion
@Natalia Hi Natalia, thanks for getting back. I've just responded to your email. Thank you.
- ronsilvosa
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Unable to download my certificate of completion
Hi @Natalia thanks for reaching out. Can you please confirm the title of the course you are referring to? You can also email it to us at support@openlearning.com. Thank you.
- ronsilvosa
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Please help
Hi @Traci Robichaud thanks for reaching out. You can reset your password by going to openlearning.com > login > forgot password. If you run into any issues, send an email to support@openlearning.com.…
- ronsilvosa
- 3 yrs ago
- Ask the Community
- Reported - view
Re: 1. How do I create a course?
@Dr. Azin Izadifar Hi, I am glad we have this sorted out by walking you through the steps in creating/adding a module and corresponding course pages to each module.…
- ronsilvosa
- 3 yrs ago
- Guide: OpenLearning Basics
- Reported - view
Re: 1. How do I create a course?
@Dr. Azin Izadifar Hi, thanks for reaching out via our Chat feature. As explained, you are currently on a trial account which means you have yet to be charged a subscription fee.…
- ronsilvosa
- 3 yrs ago
- Guide: OpenLearning Basics
- Reported - view
Re: No sound on some of the videos
Hi @Nicola Jones thanks for reaching out. I checked the course, specifically this page and found that all videos have sound. Could you check your end and see if you have your browser volume turned…
- ronsilvosa
- 3 yrs ago
- Report an Issue
- Reported - view
Re: assignment submitting problem
Hi @ZHANG LEYI thanks for your patience. I'm jumping in for Omnaya to assist you. We received an update from the course administrator that the issue has been sorted.…
- ronsilvosa
- 3 yrs ago
- Report an Issue
- Reported - view
Re: How do I use the Gallery widget?
@Danitra Blue Hi. Currently, there is no option to select multiple specific widgets. We suggest posting this a feature request through our Suggest a Feature page. Thank you.
- ronsilvosa
- 3 yrs ago
- Advanced Widgets
- Reported - view
Re: Change Billing Address
Hi @Manggang Anak Dunggat thanks for reaching out. Please email us at support@openlearning.com so we can assist you. Thank you.
- ronsilvosa
- 3 yrs ago
- Ask the Community
- Reported - view

1 2 3 4 5 11

Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Ronald Silvosa

Re: video download

Re: Stuck at 97% - can't complete course

Re: unable to complete the course. Stuck at 98%

Re: Repeat participant

Re: Editing content - error saving

Re: unable to complete the course. Stuck at 98%

Re: unable to complete quiz

Re: Respected Sir / Madam RUDN Sign & Logo missing in certificate

Re: How do I verify my email address?

Re: New class for 2021, all pdf's missing

Re: Unable to move past questions

Re: App not loading

Re: All of my videos would not load

Re: App not loading

Re: Aswering the activity issue

Re: Unable to download my certificate of completion

Re: Unable to download my certificate of completion

Re: Unable to download my certificate of completion

Re: Please help

Re: 1. How do I create a course?

Re: 1. How do I create a course?

Re: No sound on some of the videos

Re: assignment submitting problem

Re: How do I use the Gallery widget?

Re: Change Billing Address

Home

Tags