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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Latest Posts

Re: unable to view marks
Hi @Lerato C Monyelekgau , Thanks for getting in touch. May we confirm which course and can you please share a screenshot of the error that you encountered when you try to access your marks, please?…
- Karen_Diaz
- 8 mths ago
- Report an Issue
- Reported - view
Re: Cannot Completed the task
@SAMSINA BINTI SAHARUDIN Thanks for reaching out. Regarding the pages that have not tracked as complete, please try the following: Make sure to read all the information from the top all the way to…
- Karen_Diaz
- 8 mths ago
- 1
- Report an Issue
- Reported - view
Re: Bug in micro Award business ethics
Hi @Mateo Andres Quinones Martinez Thanks for reaching out. We've contacted the course staff and asked them to amend these issues. As soon as we hear back from them, we will update you.…
- Karen_Diaz
- 9 mths ago
- 1
- Report an Issue
- Reported - view
Re: Unable to complete the module
Hi @Teng Hua Hii , Thank you for reaching out. We tested the page and we're unable to replicate the issue. Regarding the pages that have not tracked as complete, please try the following:…
- Karen_Diaz
- 9 mths ago
- Report an Issue
- Reported - view
Re: I am unable to complete the entire learning process because I am unable to open a video
Hi @Xinwu Sun , Thanks for reaching out. Could you please share the page link where the activity is so we can take a look?
- Karen_Diaz
- 9 mths ago
- Ask the Community
- Reported - view
Re: Playback disabled on EWP: Professional telephone skills
Hi @MUHAMMAD FAIZ BIN BAHARIN, Thank you for reporting this in. We've contacted the course staff and asked them to amend these issues. As soon as we hear back from them, we will update you.…
- Karen_Diaz
- 9 mths ago
- 1
- Report an Issue
- Reported - view
Re: Wrong name on certificate
Hi @Rowena Jill Martinez , Thanks for reaching out. To change the name that appears on your certificate, you will need to update your display name. You may check this link as your guide on how to…
- Karen_Diaz
- 9 mths ago
- Report an Issue
- Reported - view
Re: No auto scroll up, down in quizzes to match LHS & RHS itemised list within a course
@Leong Wey Ju Lydia I understand that you're still unable to scroll and match the bottom items. Thank you for your efforts in attempting to resolve this.…
- Karen_Diaz
- 9 mths ago
- Report an Issue
- Reported - view
Re: No auto scroll up, down in quizzes to match LHS & RHS itemised list within a course
@Leong Wey Ju Lydia Thank you for the details. We understand the scrolling issue you're experiencing. As shown in the GIF I shared, a workaround is to create a temporary match near the bottom of the…
- Karen_Diaz
- 9 mths ago
- Report an Issue
- Reported - view
Re: No auto scroll up, down in quizzes to match LHS & RHS itemised list within a course
@Leong Wey Ju Lydia Thanks for providing the details. You may try doing this as a workaround to scroll into the list and match it with the right answer:…
- Karen_Diaz
- 10 mths ago
- Report an Issue
- Reported - view
Re: No auto scroll up, down in quizzes to match LHS & RHS itemised list within a course
@Leong Wey Ju Lydia Thanks, may I have the title of the module, please? A screenshot works well so I could take a look.
- Karen_Diaz
- 10 mths ago
- Report an Issue
- Reported - view
Re: No auto scroll up, down in quizzes to match LHS & RHS itemised list within a course
Hi @Leong Wey Ju Lydia Thanks for reaching out. To assist further, could you please share which course and page are you having trouble with? Kindly share a screenshot as well.…
- Karen_Diaz
- 10 mths ago
- Report an Issue
- Reported - view
Re: Unable to Complete Training Due to Error
Hi @MUHAMMAD IRFAN HAKIM BIN LOKMAN . Thank you for your patience. We've received confirmation from the course facilitator that they have adjusted the page access settings to allow all learners to…
- Karen_Diaz
- 10 mths ago
- Report an Issue
- Reported - view
Re: tidak dapat lanjut ke topik seterusnya
Hi @Julia Madihah , Thanks for reaching out. Your course progress indicates that Topik7- Tempat: Kuiz Tempat is not yet complete. Please note that, the next activity will only becomes available until…
- Karen_Diaz
- 10 mths ago
- Report an Issue
- Reported - view
Re: Unable to Complete Training Due to Error
Hi @MUHAMMAD IRFAN HAKIM BIN LOKMAN Thanks for reaching out. It appears that there's a restriction placed on this module that only admin can access. We've contacted the course staff and asked them to…
- Karen_Diaz
- 10 mths ago
- Report an Issue
- Reported - view
Re: Certificate
Hi @Afsana Sharmin Rumpa Thanks for getting in touch. The status of your certificate is "pending." This means that your course administrator still needs review your work and issue your certificate…
- Karen_Diaz
- 11 mths ago
- Report an Issue
- Reported - view
Re: How do I delete a course?
Hi@Jabatan Audit Negara, Thank you for reaching out. The option to completely delete a course from the portal is currently unavailable at the moment. However,…
- Karen_Diaz
- 11 mths ago
- Ask the Community
- Reported - view
Re: The MODULE 1 URL has ended and I am unable to access the class
Hi @NURSYAMIMI BINTI HAMZAH I have responded to your email message for the same concern. Kindly check your inbox. Thank you
- Karen_Diaz
- 1 yr ago
- Report an Issue
- Reported - view
Re: My course is connected to the wrong email address
Hi @Hao Wang , We’ve responded to you via email. Please reply directly to that email. Thank you.
- Karen_Diaz
- 1 yr ago
- Report an Issue
- Reported - view
Re: My course is connected to the wrong email address
Hi @Hao Wang , Thank you for your prompt response. We appreciate you bringing this to our attention. Upon further checking, It seems that we've already looked into the issue you raised in your…
- Karen_Diaz
- 1 yr ago
- Report an Issue
- Reported - view
Re: My course is connected to the wrong email address
Hi @Hao Wang , Thanks for getting in touch. Could you please share the course link or the course name? Many thanks.
- Karen_Diaz
- 1 yr ago
- Report an Issue
- Reported - view
Re: elevate mentoring certificate
Hi @Heather Majurey-Lombardo , Thanks for reaching out. The course administrator will issue you with a certificate on completion of all course requirements.…
- Karen_Diaz
- 1 yr ago
- Ask the Community
- Reported - view
Re: Where do I get my certificate or badge?
Hi @WANG , Hi, thanks for reaching out. Our team has worked to fix the issue you reported. We've also responded to you via email. Kindly reply to us there and let us know if the issue persists.…
- Karen_Diaz
- 1 yr ago
- 1
- Credentials, certificates, badges and achievements
- Reported - view
Re: Page cannot be load. Unable to finished to course.
Hi @Jackson Bin Richard Thank you for contacting us. We have verified that you have successfully completed the course. Please don't hesitate to reach out if you require further assistance.…
- Karen_Diaz
- 1 yr ago
- Report an Issue
- Reported - view
Re: Certificate
Hi @LU HONGYU , Thank you for your patience. Our engineers have resolved the issue you reported. Please give it another try and let us know if you're still experiencing any problems.
- Karen_Diaz
- 1 yr ago
- Ask the Community
- Reported - view

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