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OpenLearning Help Community

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Re: Course work not loading at all.
Hi @Alba Stephen , Thank you for providing the details. Our technical specialist responded to you via email. Kindly reply to us there and let us know if you need further assistance. Thank you.
- Karen_Diaz
- 3 days ago
- Report an Issue
- Reported - view
Re: Finance Course Help
Hi @Paige Abbott Thanks for reaching out. We've tested the activity and weren't able to replicate the issue you were experiencing. More importantly, we've checked your account and it looks like you…
- Karen_Diaz
- 3 days ago
- Ask the Community
- Reported - view
Re: Course work not loading at all.
Hi @Alba Stephen , The status of your assessment will be displayed in your progress page and the result should appear once the facilitator released your scores.…
- Karen_Diaz
- 3 days ago
- Report an Issue
- Reported - view
Re: Course work not loading at all.
Hi @Alba Stephen We tested the course and confirmed that the modules are accessible. To help resolve the issue, try logging out and back in, or clear cache and cookies of your browser.…
- Karen_Diaz
- 8 days ago
- Report an Issue
- Reported - view
Re: Issue with Incomplete Activity Despite Completion
Hi @Yendy Thank you for letting us know. I've sent a follow-up to your course provider and am waiting for their feedback. We'll be sure to notify you as soon as we receive an update.…
- Karen_Diaz
- 13 days ago
- Report an Issue
- Reported - view
Re: Issue with Incomplete Activity Despite Completion
Hi @Yendy Cao , Thanks for your patience. Good news! Your course facilitator has confirmed that the issue in the course has been resolved. They've also advised that you will need to redo the…
- Karen_Diaz
- 2 wk ago
- Report an Issue
- Reported - view
Re: Issue with Incomplete Activity Despite Completion
@Yendy Cao Thanks for sharing the course link. We've been able to replicate the issue in our initial testing. We'll consult with our technical team and reach out to your course provider.…
- Karen_Diaz
- 2 wk ago
- 1
- Report an Issue
- Reported - view
Re: Issue with Incomplete Activity Despite Completion
Hi @Yendy , Thanks for reaching out. May we confirm which course are you referring to? Could you please share the course link so we can take a look?
- Karen_Diaz
- 2 wk ago
- Report an Issue
- Reported - view
Re: Additional Precautions - Infection Prevention and Control
Hi @Megan Main-Parfitt Thanks for reaching out. We've tested the Match-it quiz and unable to replicate the issue. Please double-check your answers and try completing the activity again.…
- Karen_Diaz
- 2 wk ago
- Report an Issue
- Reported - view
Re: Issue with incomplete activity
Hi @Ashvini Devi AP Paramesvaran Thanks for reaching out. To help with your course completion, kindly post a comment to get progress for this page: Please give this a try and let us know if you need…
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: Videos for the second section, "Educational Research Methods & Data Analysis," are not available. Course: Research Methodology in Education
Hi @Mark Okeoma Thanks for reaching out. We've already responded to your email regarding this same concern. Please reply to us on that email thread if you need further assistance. Thank you.
- Karen_Diaz
- 1 mth ago
- Ask the Community
- Reported - view
Re: Cannot access any course content
@monique l tucker We understand that you're having trouble accessing your course. To assist you further, please ensure you're using the correct email address associated with your enrollment.…
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: Graded Worksheet Not Recieved
@SITI NORULFAREHAH BINTI ABD LATIFF Thanks for sending the course link. We understand that you have yet to receive the graded worksheet via email. For course-specific and content-related queries,…
- Karen_Diaz
- 1 mth ago
- Ask the Community
- Reported - view
Re: PTNS
Hi @Mary Loise Diane Bravo Claud , Thanks for reaching out. We've responded to you via email. Kindly reply to us there and let us know if the issue persists. Thank you.
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: Graded Worksheet Not Recieved
Hi @SITI NORULFAREHAH BINTI ABD LATIFF , Thanks for reaching out. Could you please share the course link so we could take a look? We look forward to your reply.
- Karen_Diaz
- 2 mths ago
- Ask the Community
- Reported - view
Re: Cannot Complete the Task
Hi @Dinesh , Thanks for reaching out. We've responded to your email regarding the same concern and will continue to send updates there. Please refer to that email for further details. Thank you.
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: unable to view marks
Hi @Lerato C Monyelekgau , Thanks for getting in touch. May we confirm which course and can you please share a screenshot of the error that you encountered when you try to access your marks, please?…
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: Cannot Completed the task
@SAMSINA BINTI SAHARUDIN Thanks for reaching out. Regarding the pages that have not tracked as complete, please try the following: Make sure to read all the information from the top all the way to…
- Karen_Diaz
- 2 mths ago
- 1
- Report an Issue
- Reported - view
Re: Bug in micro Award business ethics
Hi @Mateo Andres Quinones Martinez Thanks for reaching out. We've contacted the course staff and asked them to amend these issues. As soon as we hear back from them, we will update you.…
- Karen_Diaz
- 3 mths ago
- 1
- Report an Issue
- Reported - view
Re: Unable to complete the module
Hi @Teng Hua Hii , Thank you for reaching out. We tested the page and we're unable to replicate the issue. Regarding the pages that have not tracked as complete, please try the following:…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: I am unable to complete the entire learning process because I am unable to open a video
Hi @Xinwu Sun , Thanks for reaching out. Could you please share the page link where the activity is so we can take a look?
- Karen_Diaz
- 3 mths ago
- Ask the Community
- Reported - view
Re: Playback disabled on EWP: Professional telephone skills
Hi @MUHAMMAD FAIZ BIN BAHARIN, Thank you for reporting this in. We've contacted the course staff and asked them to amend these issues. As soon as we hear back from them, we will update you.…
- Karen_Diaz
- 3 mths ago
- 1
- Report an Issue
- Reported - view
Re: Wrong name on certificate
Hi @Rowena Jill Martinez , Thanks for reaching out. To change the name that appears on your certificate, you will need to update your display name. You may check this link as your guide on how to…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: No auto scroll up, down in quizzes to match LHS & RHS itemised list within a course
@Leong Wey Ju Lydia I understand that you're still unable to scroll and match the bottom items. Thank you for your efforts in attempting to resolve this.…
- Karen_Diaz
- 4 mths ago
- Report an Issue
- Reported - view
Re: No auto scroll up, down in quizzes to match LHS & RHS itemised list within a course
@Leong Wey Ju Lydia Thank you for the details. We understand the scrolling issue you're experiencing. As shown in the GIF I shared, a workaround is to create a temporary match near the bottom of the…
- Karen_Diaz
- 4 mths ago
- Report an Issue
- Reported - view

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