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OpenLearning Help Community

Latest Posts

Re: I cannot complete my remaining activities under module 2, it does not provide me the link to the activity, please help
Hi @Abhishek Aryal , Thanks for reaching out. We've responded to you via email. Kindly reply to us there and let us know if you need further assistance. Thank you.
- Karen_Diaz
- 5 days ago
- Report an Issue
- Reported - view
Re: Match the Column Activity in "Components of a Business Plan" Lesson Not Checking
Hi @Shaleni Nauth , Thanks for reaching out. Could you please share the page link where the match it activity is placed so I can take a look?
- Karen_Diaz
- 5 days ago
- Report an Issue
- Reported - view
Re: Open Learning Course Access Restricted
Hi @Dasalla Christwin Jerome , Thanks for reaching out. It looks like you may have a duplicate account on OpenLearning. To access your course for clearance,…
- Karen_Diaz
- 12 days ago
- Ask the Community
- Reported - view
Re: Display Name on Issued Certificate
Hi @Syed Salim bin Eidzah , Thanks for getting in touch. We're glad to know that you have updated your profile name. Your next step is, go to Credentials tab on your profile page,…
- Karen_Diaz
- 2 wk ago
- Report an Issue
- Reported - view
Re: Unable to download certificate
Hi @LEE LAY HAR KPM-Guru , Thanks for your patience. Our technical specialists have tested the certificate downloads and were able to complete them successfully.…
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: Unable to download certificate
Hi @LEE LAY HAR KPM-Guru , Thanks for reporting this in. We'll have our technical specialist look into it and will keep you posted as soon as we get an update. We appreciate your patience.
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: Unable to access course pre-work
Hi @Anuradha Chaturvedi , Thanks for reaching out. I’ve checked your account and you are all enrolled Class of 23/04/2026 Online (7:00PM - 9:30PM) . To pinpoint why you're seeing an ended message,…
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: Cannot access app at all?
Hi @Natalie Thompson (Natt) , Thanks for getting in touch. Don't worry, that is completely normal. Since your course officially begins on April 20th, the content is currently locked.…
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: Issue with downloading pdf
Hi @SC , Thank you for reaching out. Could you please share the course link and the page where you are trying to download the file so we can take a look?
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: Unable to access my all the assessment Modules
Hi @Neha Sultana - , Thanks for reaching out I’d be happy to help you with this. To check why your assessments aren't loading, could you share the course link or URL you're currently in?…
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: I have completed my course till the end but its keep on showing 15/16 for the last one ans so i cant get my certificate
Hi @TAAMARAI SELVI SAMY NATHAN , Thanks for reaching out! We've sent a response to your email inquiry. Please check there and let us know if you need any further assistance.
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: Incomplete
Hi @LEW CHENG YENG KPM-Guru , Thanks for getting in touch. We tested the page and we're able to complete it. To help with your page completion, please try the following:…
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: I can't proced to the next module
Hi @Angelo Alvarez , Thanks for reaching out. We’ve identified that an unconfigured widget on the Moral Relativism page was preventing your progress from being recorded.…
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: Submitted post is not recorded as "completed"
Hi @Rheeya Faieza Khalil , Thanks for getting in touch. We'll be glad to check this further. Could you please share the name of the activity you're having trouble with so we can take a look?…
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: Submitted post is not recorded as "completed"
Hi @Kotryna Lewis , Thanks for getting in touch. To check on your progress and see which pages you haven't fully completed, please go to the course and click on the green and white progress bar at…
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: Credentials
Hi @NURWALLIS ABD HAMID AS SAFF RICH , Thanks for getting in touch. The status of your certificate is "pending." This means that your course administrator still needs review your work and issue your…
- Karen_Diaz
- 2 mths ago
- Ask the Community
- Reported - view
Re: Unable to submit answer and complete course
@Lim Zi An Thanks for sharing the link. We’ll look into this and get back to you with an update shortly. In the meantime, you can reach out to your course provider regarding the certificate via the…
- Karen_Diaz
- 2 mths ago
- 1
- Report an Issue
- Reported - view
Re: Unable to submit answer and complete course
Hi @Lim Zi An , Thanks for reaching out. Could you please share the course link so we can take a look? Looking forward to your response.
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: Error Generating Content with AI Assistant
Hi @Sandhya Maarga , Thanks for reaching out. We've responded to you via email. Kindly reply to us there and let us know if the issue persists. Thank you.
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: I completed my Applied Sport Psychology course but cannot access my Certification. Could you please assist?
Hi @Ivan Muller , Thanks for reaching out. We've responded to you via email. Kindly reply to us there and let us know if the issue persists. Thank you.
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: UNABLE TO DOWNLOAD CERTIFICATE
Hi @Ivan Muller , Thanks for reaching out. We've responded to you via email. Kindly reply to us there and let us know if the issue persists. Thank you.
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: UNABLE TO DOWNLOAD CERTIFICATE
Hi @Sofa Arifatul , Thanks for reaching out. We understand you’ve had some trouble downloading your certificate, but rest assured we’ll get this sorted for you.…
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: I am facing in the ELTC Language & Literacy course.
Hi @Erna Farizan Thank you for reaching out. We’ve already replied to your email. Kindly respond there and let us know if the issue persists. Thanks!
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: Unable To Download Certificate
Hi @RUHIYATI IDAYU BINTI BORHAN KPM-Guru Thanks for your patience. Great news! You should now be able to download the certificate. Kindly give it another try and let us know if you need further…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: ACCESS CODE TO ILPT COURSE IS INVALID
Hi @ARMAH BINTI AHMAD LASIM KPM-Guru Thanks for reaching out. We've responded to you via email. Kindly reply to us there and let us know if the issue persists. Thank you.
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view

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