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Having issues with sharing video files

Hi. I have been experiencing issues with trying to upload a video file.

 

After uploading the video file, this pop-up window appears.

  

 

Upon completion, the share file location becomes this and prompts to click 'Next'.

 

Upon clicking 'Next', the following image is what becomes shown. 

 

The page just becomes blank and stays like this for at least half an hour. Upon refreshing the page, the page just reverts to whatever it was before the upload.

 

Any ideas on how to solve this issue?

 

Thank you.

3 replies

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    • Customer Success & Onboarding Team Leader at OpenLearning
    • Alenka_Prezelj
    • 5 yrs ago
    • Reported - view

    Hi Timothy, could you  please share the link to the page where you need the video to be, the size and format of the file, and we can investigate further.

    Thanks!

    • Timothy_Ng_Weng_Yew
    • 5 yrs ago
    • Reported - view

    Ah, the video widget method worked. Thank you for the suggestion.

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Timothy Ng Weng Yew Fantastic! :)

Content aside

  • Status Solved
  • 4 yrs agoLast active
  • 3Replies
  • 45Views
  • 2 Following