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Having issues with sharing video files

Hi. I have been experiencing issues with trying to upload a video file.

 

After uploading the video file, this pop-up window appears.

  

 

Upon completion, the share file location becomes this and prompts to click 'Next'.

 

Upon clicking 'Next', the following image is what becomes shown. 

 

The page just becomes blank and stays like this for at least half an hour. Upon refreshing the page, the page just reverts to whatever it was before the upload.

 

Any ideas on how to solve this issue?

 

Thank you.

3 replies

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    • Customer Success & Onboarding Team Leader at OpenLearning
    • Alenka_Prezelj
    • 5 yrs agoMon, July 22, 2019 at 10:38 AM UTC
    • Reported - view

    Hi Timothy, could you  please share the link to the page where you need the video to be, the size and format of the file, and we can investigate further.

    Thanks!

    • Timothy_Ng_Weng_Yew
    • 5 yrs agoSat, July 27, 2019 at 12:01 PM UTC
    • Reported - view

    Ah, the video widget method worked. Thank you for the suggestion.

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs agoSun, July 28, 2019 at 9:00 AM UTC
      • Reported - view

      Timothy Ng Weng Yew Fantastic! :)

Content aside

  • Status Solved
  • 4 yrs agoThu, October 8, 2020 at 5:50 PM UTCLast active
  • 3Replies
  • 45Views
  • 2 Following