Who do I contact when I have a course specific query?

If you have an issue or query related to something course specific, such as the learning materials, certificates, activation code or pricing, it is best to contact the course facilitator or administrator. You can usually identify them by the red star symbol next to their name. 

 

  

Click on their name which takes you to their profile page. You can post a comment on this page or send them a private message.

   

You can also try leaving a comment on a page inside the course. A fellow student might be able to help you out. 

     

If you are still having trouble, contact OpenLearning Support.

81replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • I can't log into my course. Has it finished?

    Like
    • Emily Dawson Hi! Unfortunately, the course is closed. You can contact TTA for more information. Thanks! :)

      Like
  • When I complete a course, do I need to provide my NESA number to contribute to hours?
     I can't see anywhere to type in my NESA number. 

    Like
    • Nicole Hi! 

      Your query would be best resolved by the course facilitator of the course you're taking. They are responsible for running the course and anything related to NESA accreditation (OpenLearning is the learning platform only).

      Like
  • Hi

     

    I m Shahidul Alam from India and currently enrolled in Introduction to Islamic Banking Practices.

     

    I am facing problems in accessing the content of Part 3b. Every time I tried it keeps loading for long time and nothing appears. Please resolve the issue as soon as possible. 

     

    Thanks

    Like
    • Shahidul Alam Hi there! The problem should be resolved now.

      Like
  • Hai :')

    Like
    • Muhammad Fazil Norhamid Hi there. Is there something I can help you with?

      Like
  • Hi. I have enrolled in Rumah dan Anda course. I have completed my course. it shows 100%. how to i find " assess me " for me lecturer to assess my work?

    Like
    • PRAVIN THANABALAN Hi Pravin, can you please post the link to the course?

      Like
    • PRAVIN THANABALAN Hi Pravin. It looks like you've completed all parts of the course and were issued a certificate. Is there a reason you still need to be assessed?

      Like
    • Omnaya Omar for this course, our lecturer said after completing it, there will " assess me " button to click on. he said if we didnt click on the button, he couldnt assess and give marks to us. 

      Like
    • PRAVIN THANABALAN Thank you for the clarification! 

      Since this is a course-specific question, it would be best to ask your lecturer or one of the course admins directly. You could either comment within the course for them to reply, or you could send them a direct message on their profile page, if they have chat enabled.

      Like
    • Omnaya Omar owh ok. thank you very much

      Like
    • Omnaya Omar

      good morning. I have messaged my lecturer for this course regarding this matter. He had sent some screenshot to show his open learning ( as the lecture for this course ).  In his open learning, he can give marks to us unless we click the assess button. So, how can we clear this doubt?

      Like
    • PRAVIN THANABALAN Hi Pravin! The issue has been fixed. You can now go to your Progress page and click on Assess me now button.

      Like
    • Alenka Prezelj 

      thank you very much. Really appreciated

      Like 1
    • Alenka Prezelj 

      hello. Why before i click the “ assess me now “ button disappear before i even click it?

      Like
    • Alenka Prezelj 

      Earlier i had the “ assess me now “ button. But now i dont have it. I didnt even click yet the button to be assess

      Like
    • PRAVIN THANABALAN Hello! Could you try again now?

      Like
  • Hello, I am waiting for my TQI to be accredited for a course I completed in November. Could you please advise? Thank you 😊

    Like
  • I cant see how to complete the online checklist to complete the final stages of my course and receive my certificate?

    Like
  • how can i edit my enrolment information?

    Like
  • why when i finished answer its pending ?

    Like
    • Nur syahida zamri Hi Nur Syahida, usually this means that the course staff will review your answer. Please allow them a few days to do that.

      Like
  • Hi Guys, 

    First of all thank you for such a rewarding course. However I believe i have completed all activities and it still says only 67% done. Ive gone back over this twice and still cant see what is left to do. Can you please let me know what else I need to complete 

    Like
    • Kayla Beamish Hi Kayla, we have replied to your e-mail. Thanks!

      Like
  • alguien quien me pueda ayudar

    hice 4 de los cursos 2 si me enviaron certificado pero los dos últimos no, ¿con quién me podría dirigir?

    Like
    • Gloria Gabriela Castillo Miranda Hi Gloria, could you send us a link to the course you are referring to?

      Like
  • cannot complete course on blended learning as there is a video missing and i cannot proceed without watching that video link https://www.openlearning.com/utm/courses/blendedlearning/

    Like
    • Alan Kusema Hi Alan, we have notifed the course staff at UTM about the missing video. We hope they will solve the issue soon.

      If the issue persists, please let us know.

      Like
    • Alenka Prezelj  thanks still no change till now cannot view the video

      Like
    • Alan Kusema Hi Alan, are you referring to the video on this page? https://www.openlearning.com/utm/courses/blendedlearning/what_blended_learning_looks_like_in_a_classroom_bl_models/

      The tracking for that video has been disabled, so there is something else stopping you from completing this page. Please make sure you have watched all other videos fully (til the very last second) and answered all questions etc.

      Like
    • Alenka Prezelj  thanks had to watch video to the very end i can proceed now

      Like
    • Alan Kusema That's great news!

      Like
  • Hi!
    My name is Angel from Mexico and I want to enrolle in " SACE Stage 2 Biology - DNA and Proteins" but when I click on the button "join now"  a message appears that requesting an Access Code. 
    Where can i get this code? 
    Thanke you!!

    Like
    • Jose Angel Severiano Palacios Hi Jose Angel!

       You might be able to get the activation code from the course staff. You can contact them by sending them a private message from their profile page. To reach that page, simply click on their name. Please note that some courses are private, and they may not be able to share the code with you.

      Like
  • I have done every single part of the course and still it gives me a measely 60% completion rate. Urgh!!!

    Like
    • Ori Golan I've replied to your issue in another post.
      If you are still having problems, kindly get in touch with us directly at support@openlearning.com and we'll investigate your issue further.

      Like
  • i just tried to log into the course it wont let me i have just enrolled and payed 

    Like
  • When I commence a unit am I able to pause it and come back to it mid unit? 

    Like
  • hi. im shaheera. currently enrolled to pembangunan mapan dalam islam. i have completed all of my task and learning activities but i didnt recieved certificate. have any idea why?

    Like
    • Siti Nurshaheera binti Shaharuzzaman Hi Shaheera! We've replied to your query here.

      Like
  • hi why can’t i submit the quiz in asas keusahawanan topic 3?   i click on the right answer but still the submit button wont budge

    Like
  • I have a problem of completation about "AR VR The Promise of Sci-Fi" course - Module 2: Work and the Economy/Work Made Easy

    Like
  • despite 3 consecutive posts I do not recognize 3%

    Like
    • Domenico Dicarolo Hi there! Thanks for getting in touch. There seems to be a slight tracking error on that page. I've contacted your course admin regarding the problem and you should receive full progress once it has been resolved. We appreciate your patience!

      Like
    • Omnaya Omar thank you very much. Have a good day!

      Like
    • Domenico Dicarolo I apologize very much, but my problem with not recording the completion of the course and the consequent release of the certificate has not yet been resolved.
      Sincerely

      Like
    • Domenico Dicarolo We have checked the page again and it can be completed. Can you please head into the page again, click on the progress pie at the top right corner of the page and let us know which activity it directs you to? If possible, please send us a screenshot of the activity where you are stuck to support@openlearning.com so we can investigate this further from our end. Thanks in advance!

      Like
  • How do I share my credential URL of the Course completion Certicate on LinkedIn?

    Like
    • Dhwani Nirmal Gandhi Hi Dhwani, that is a great question! I need to investigate this further. I'll be back as soon as I find out.

      Like
    • Dhwani Nirmal Gandhi Hi Dhwani, unfortunately, it seems this is not possible at the moment, however you can display a badge you may have received in the course. It is a great suggestion though. Can you please post it on our Suggest a feature board?

      Like 1
    • Alenka Prezelj Sure, I'll do the needful ASAP. However, my course doesn't provide for any badges.

      Like
  • Hello. I want to establish vaccine education center in my governorate building in my city. To provide vaccines informations for health care professionals. Parents and public. My country is Egypt. Low income country and people education level is low. I want to help this people by increasing awareness about vaccination and immunization so this is lead to decrease the use of inappropriate antibiotics. And decrease antivaccine phenomenon which spread false informations by unqualified people without evidence base resources. I want to spread flu vaccination culture between children and adult so increasing herd immunity . I want to help me. Providing me by resources and how can I begin. What's the requirements .please support me. 

    I'm Rasha clinical pharmacist specialist pediatric. I have participated in courses in WHO and CDC on their websites. Thanks advanced

    Best regards .

    Rasha Natie 

    +201097496900

    Ibrahimnaty@gmail.com

    Like
    • Rasha Natie abdelmenem Hi Rasha, that is a great cause, fantastic! Are you looking for a platform to build an online course? You can do that here on OpenLearning, it's free for a 30-day trial, after 30 days you will need to subscribe for an educator account. You can create a free or a paid course. If you have more questions, feel free to browse through our help pages (http://help.openlearning.com) or send us an email to support@openlearning.com

      Like 1
  • Hello Suria, i've complete the course successfully but was unable to print the certificate. Pls help.

    Like
    • SHANTI JEEVAPRAGASAM 

      There were recently technical issues that have caused slow loading times on OpenLearning's platform along with certificate issuance delays. 

      The issue has been fixed and the certificates are slowly being sent out. They should all be out in about 12-20 hours, so you should receive your certificate within that time frame.

      If not, please check https://www.openlearning.com/courses/my/ for your certificate.

      Like
  • I cannot finish the course please help why my progress still 75% only. I always try to complete my course but still same progress 

    Like
    • Muhamad azzuhri bin aziz Hi Muhamad! Could you please provide a link to the course?

      Like
  • Hi I completed google class course however it showed 1. half finished, 2. haven't started yet. i checked each section and I completed. I do not know how to complete the course. I don't know what is missing. Please advise.

    Like
    • Hi Miho! Are you referring to the Embracing Google Classroom Course? If so, at the bottom of some pages, there are little gray rectangles that need to be ticked by you in order to gain completion for the page. Please check your pages for these sections that ask if you've completed the activity and tick them.

      Like
Like4 Follow
  • 4 Likes
  • 6 hrs agoLast active
  • 81Replies
  • 1313Views
  • 41 Following