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Help Community Guidelines

OpenLearning's philosophy is centered around enabling meaningful and enjoyable learning communities. As such, we urge everyone to feel comfortable taking part in our Help Community to ask questions, share ideas and offer suggestions for others.

In order to ensure the most productive and peaceful atmosphere, we've set up some community guidelines. Please familiarise yourself with how to communicate with each other courteously and create the most beneficial and exciting atmosphere for us all to learn!


Be kind and encouraging

OpenLearning's help community is a place to ask and answer questions, have discussions and learn more about OpenLearning and course design. We expect all Help Community members to speak to each other kindly and respectfully. We're here to build each other up and help each other out!

Comments containing spam, rude or offensive language, or any content we deem inappropriate will be removed.


Keep it tidy

There is a place for everything in our threads! In order to keep things organised, it's best to post topics in the most relevant areas.

You may post related questions as comments within help articles.

However, if your question will derail the topic, it would be best to post it as a separate query in our Ask the Community section!

You can also email us at support@openlearning.com

If you have a course-specific query, you should contact your course administrator or one of your course facilitators. You can find more info here: Who do I contact when I have a course specific query?

The more organised our Help Community stays, the easier it will be for everyone to find exactly the help they need!


Partnerships

If you are an organisation and are looking to contact OpenLearning's team regarding partnership enquiries, please email us at contact@openlearning.com

13 replies

    • Samsuddin_bin_mohamed_ya
    • 5 yrs ago
    • Reported - view

    Yes. We I'll our team

    • Chief Innovator
    • throwawayculture
    • 5 yrs ago
    • Reported - view

    👍

    • Ng_Chia_Yit
    • 4 yrs ago
    • Reported - view

    Hi. How do I delete a group that I created?

      • Customer Success Team
      • Omnaya_Omar
      • 4 yrs ago
      • Reported - view

      Ng Chia Yit Hello! There should be a little garbage can icon at the top right corner of the group. You can see it in the image here: https://help.openlearning.com/t/m2p27t/how-do-i-use-groups-on-openlearning

      • Ng_Chia_Yit
      • 4 yrs ago
      • Reported - view

      Omnaya Omar  There's none at mine.. that's why i'm stuck..

      • Customer Success Team
      • Omnaya_Omar
      • 4 yrs ago
      • Reported - view

      Ng Chia Yit Thank you for clarifying! Could you please provide a link to the course this issue is occurring in? I'll go in and have a look.

      • Customer Success Team
      • Omnaya_Omar
      • 4 yrs ago
      • Reported - view

      Ng Chia Yit Hi Ng. Thanks for the link! Could you please tell me what the name of your study group is? It doesn't seem to be in the screenshot you sent before.

      • Ng_Chia_Yit
      • 4 yrs ago
      • Reported - view

      Omnaya Omar it's just a full stop .

      • Customer Success Team
      • Omnaya_Omar
      • 4 yrs ago
      • Reported - view

      Ng Chia Yit Thanks for clarifying! The group has been deleted :)

      • Ng_Chia_Yit
      • 4 yrs ago
      • Reported - view

      Omnaya Omar Thank you so much!!

    • ZALLANI_BIN_MOHD_ADAM
    • 4 yrs ago
    • Reported - view

    Ok

    • wong_mei_yoke
    • 4 yrs ago
    • Reported - view

    thank you

Content aside

  • 11 Likes
  • 4 yrs agoLast active
  • 13Replies closed
  • 856Views
  • 7 Following