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Can't get access to my messages.
Someone sent me a private message, but when I click on it it's taking me to a blank page where I'm supposed to see the message. All I see is my amount of kudos and my name and surname nothing else. I reloaded the page several times and I also did a re-login. Please help me, is it a bug?
1 reply
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Hi ,
Thanks for reaching out.
If you’re unable to see the message from the grey bar, your chat might be temporarily disabled. Please ensure your chat is enabled. Kindly see this link as reference: https://help.openlearning.com/t/36dwbc/how-do-i-enable-chat-or-direct-messaging
We’ve reported this issue to our technical team for further investigation. We’ll keep you updated.
Thank you for your patience.