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Suria Gannason
Customer Success
Suriavarman
Technical Specialist
Kuala Lumpur, Malaysia
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If you have any questions or issues related to the platform, you can reach out to us at support@openlearning.com
Joined
29 Nov 2018
695
posts
87
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8
followers
Latest Posts
Re: Enable Courses to be paid for via an Instalment Plan
Good news! The feature is now available, and you can find the setup instructions for your courses in the article below:…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
2 mths ago
Suggest a Feature
Reported - view
Re: UNABLE TO COMPLETE TASK : DESIGNING OPEN BOOK EXAM BY UNIVERSITI TEKNOLOGI PETRONAS
Hi @Syarifah Nazirah Wan Ikhsan , thank you for waiting. The course staff has fixed the requirement for this page, please log in again and you should be able to complete it now.…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
2 mths ago
Report an Issue
Reported - view
Re: Complete the tasks but my progress still 96%
Hi @NURULJANATUN BINTI RAZALI , please email us your registered email and the course URL to support@openlearning.com so we can investigate and hopefully resolve this asap for you. Thank you!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
3 mths ago
Report an Issue
Reported - view
Re: Won't let me finish
Hi @Prisca Wong Ren Ai , I've replied to your email regarding your issue. Thank you!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
9 mths ago
Report an Issue
Reported - view
Re: Stuck on a quiz question
Hi @Samantha Gallagher , thank you for reaching out to us. We have received your email and will continue the conversation through that, thank you.
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
11 mths ago
Report an Issue
Reported - view
Re: IFrame HTML in blog page
Hi @Ben Liew , thanks for the link! We'll double check this from our end and will get back to you via email on the outcome, thank you in advance for your patience!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
Ask the Community
Reported - view
Re: IFrame HTML in blog page
Hi @Ben Liew , thank you for your message! Can you please share a link to your blog ? I'm not too sure if this is possible, but we can take a look and investigate further if this is the expected…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
Ask the Community
Reported - view
Re: Closed Captioning Lacking
Hi @Alison Wallace , thank you for contacting Openlearning! We do have an option to include captions for videos, however this needs to be set by the course provider themselves.…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
Report an Issue
Reported - view
Re: Unable to access my class
Hi @Arifin , thanks for reaching out. The error message only appears if the account you are logged in is not registered with email that was invited into the class and if it's not verified.…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
Report an Issue
Reported - view
Re: How do I subscribe to a Starter or Institution plan?
Hi @Tengku Nur Farhana TAR , we received your email on this query and my colleague Ines has replied to you yesterday (after your message here). We hope that clarifies your query,…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
Billing & Plans
Reported - view
Re: Course Certificate
Hi @Othman Aziz , thanks for letting us know. We will contact the course provider directly regarding this issue and get back to you via email on your request.…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
Ask the Community
Reported - view
Re: Create achievement badge not working.
@Waluyo Adi Siswanto , you're most welcome!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
Report an Issue
Reported - view
Re: Create achievement badge not working.
@Waluyo Adi Siswanto thank you for the link. It works on my end, it could be your browser's settings. Can you try in incognito mode or a different browser and see if that works for you? Thank you!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
1
Report an Issue
Reported - view
Re: Create achievement badge not working.
Hi @Waluyo Adi Siswanto , thanks for reaching out. Can you please share the link to the course where you are experiencing this issue? I tested it from my end and the page loads.…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
Report an Issue
Reported - view
Re: Course wont register completion
Hi @Sarah Barnes , thanks for contacting us. I have sent you an email from support@openlearning.com with the completion steps as we cannot share your account here due to privacy concerns.…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
Report an Issue
Reported - view
Re: Unable to access contents
Hi Efrat, thanks for reaching out. Can you please email us at support@openlearning.com the details of the purchase including; The course title and URL The email address that you used to register for…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
Report an Issue
Reported - view
Re: Unable to finish course
Hi @Amica Whincop , we've replied to your query via email, thank you.
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
Report an Issue
Reported - view
Re: Still on 90%
Hi @Natalia Andueza , thanks for your patience. The course staff has updated the setting for the task and you should be able to complete the page now. Do give that a try again and let us know if…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
Report an Issue
Reported - view
Re: eat that frog video
Hi @Rebbecca Hinton , good news! the course staff has updated the video with a working one, you should be able to view and complete the course now. Do give that a try and let us know if there is…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
Report an Issue
Reported - view
Re: eat that frog video
Hi @Rebbecca Hinton , hope you are well. It appears to be an issue with the specific video that was uploaded by the course staff which cannot be played back on the platform.…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
Report an Issue
Reported - view
Re: Get Submission
Hi @MOHD SHARIZZIE ALFIZAN BIN NASIP , thanks for your reply. Unfortunately the course provider has set restriction to the submission and you won't be able to attempt the questions again.…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
1 yr ago
Ask the Community
Reported - view
Re: Can't seem to complete the course
Hi @TERESA LYN AP DAVID , thanks for your patience. The course staff has fixed the pages with issues and you should be able to complete them now. Do give that a try and let us know if there is…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
2 yrs ago
1
Report an Issue
Reported - view
Re: Class enrolment cap
Hi @reSolve Mathematics by Inquiry , good news! we have now released a feature which will allow you to limit the number of enrolments per class. You can see this option by going to Course Setup >…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
2 yrs ago
Suggest a Feature
Reported - view
Re: I couldn’t view the pro elt courses
Hi @ROSEMINI ZABIDI SHAFIE , thanks for reaching out! The permission error you are getting is because your account is deactivated. We have now reactivated it for you from our end,…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
2 yrs ago
Report an Issue
Reported - view
Re: link not working
Hi @Fiona Dunn , thanks for your patience. The course staff has fixed the links on the page now. Do give that a try and let us know if you require further assistance. Thank you again.
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
2 yrs ago
Report an Issue
Reported - view
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