Suria Gannason's Profile - OpenLearning Help Community

Latest Posts

Re: elevate mentoring certificate
Hi @Heather Majurey-Lombardo , you will get a notification via email with the link to download this from your progress page when the certificate is issued by the course administrator.…
- Technical Specialist
- Suriavarman
- 5 mths agoWed, December 11, 2024 at 12:48 AM UTC
- Ask the Community
- Reported - view
Re: API request: Add student to class ONLY (not to featured class
Hi @Tim Boniface , the API does allow you to specify the class for enrolment. To clarify ,we can either use the course ID which will enrol the learner to the featured class,…
- Technical Specialist
- Suriavarman
- 6 mths agoWed, November 20, 2024 at 7:35 AM UTC
- Fixed and Solved Issues
- Reported - view
Re: Enable Courses to be paid for via an Instalment Plan
Good news! The feature is now available, and you can find the setup instructions for your courses in the article below:…
- Technical Specialist
- Suriavarman
- 9 mths agoThu, August 1, 2024 at 7:15 AM UTC
- Suggest a Feature
- Reported - view
Re: UNABLE TO COMPLETE TASK : DESIGNING OPEN BOOK EXAM BY UNIVERSITI TEKNOLOGI PETRONAS
Hi @Syarifah Nazirah Wan Ikhsan , thank you for waiting. The course staff has fixed the requirement for this page, please log in again and you should be able to complete it now.…
- Technical Specialist
- Suriavarman
- 10 mths agoFri, July 12, 2024 at 6:01 AM UTC
- Report an Issue
- Reported - view
Re: Complete the tasks but my progress still 96%
Hi @NURULJANATUN BINTI RAZALI , please email us your registered email and the course URL to support@openlearning.com so we can investigate and hopefully resolve this asap for you. Thank you!
- Technical Specialist
- Suriavarman
- 11 mths agoThu, June 27, 2024 at 2:59 AM UTC
- Report an Issue
- Reported - view
Re: Won't let me finish
Hi @Prisca Wong Ren Ai , I've replied to your email regarding your issue. Thank you!
- Technical Specialist
- Suriavarman
- 1 yr agoMon, January 8, 2024 at 8:25 AM UTC
- Report an Issue
- Reported - view
Re: Stuck on a quiz question
Hi @Samantha Gallagher , thank you for reaching out to us. We have received your email and will continue the conversation through that, thank you.
- Technical Specialist
- Suriavarman
- 1 yr agoThu, November 2, 2023 at 6:36 AM UTC
- Report an Issue
- Reported - view
Re: IFrame HTML in blog page
Hi @Ben Liew , thanks for the link! We'll double check this from our end and will get back to you via email on the outcome, thank you in advance for your patience!
- Technical Specialist
- Suriavarman
- 1 yr agoThu, September 21, 2023 at 4:01 AM UTC
- Ask the Community
- Reported - view
Re: IFrame HTML in blog page
Hi @Ben Liew , thank you for your message! Can you please share a link to your blog ? I'm not too sure if this is possible, but we can take a look and investigate further if this is the expected…
- Technical Specialist
- Suriavarman
- 1 yr agoWed, September 20, 2023 at 2:41 AM UTC
- Ask the Community
- Reported - view
Re: Closed Captioning Lacking
Hi @Alison Wallace , thank you for contacting Openlearning! We do have an option to include captions for videos, however this needs to be set by the course provider themselves.…
- Technical Specialist
- Suriavarman
- 1 yr agoMon, July 31, 2023 at 4:59 AM UTC
- Report an Issue
- Reported - view
Re: Unable to access my class
Hi @Arifin , thanks for reaching out. The error message only appears if the account you are logged in is not registered with email that was invited into the class and if it's not verified.…
- Technical Specialist
- Suriavarman
- 1 yr agoMon, July 3, 2023 at 6:36 AM UTC
- Report an Issue
- Reported - view
Re: How do I subscribe to a Starter or Institution plan?
Hi @Tengku Nur Farhana TAR , we received your email on this query and my colleague Ines has replied to you yesterday (after your message here). We hope that clarifies your query,…
- Technical Specialist
- Suriavarman
- 1 yr agoMon, June 19, 2023 at 5:06 AM UTC
- Billing & Plans
- Reported - view
Re: Course Certificate
Hi @Othman Aziz , thanks for letting us know. We will contact the course provider directly regarding this issue and get back to you via email on your request.…
- Technical Specialist
- Suriavarman
- 2 yrs agoThu, May 25, 2023 at 5:46 AM UTC
- Ask the Community
- Reported - view
Re: Create achievement badge not working.
@Waluyo Adi Siswanto , you're most welcome!
- Technical Specialist
- Suriavarman
- 2 yrs agoTue, March 7, 2023 at 2:06 AM UTC
- Report an Issue
- Reported - view
Re: Create achievement badge not working.
@Waluyo Adi Siswanto thank you for the link. It works on my end, it could be your browser's settings. Can you try in incognito mode or a different browser and see if that works for you? Thank you!
- Technical Specialist
- Suriavarman
- 2 yrs agoTue, March 7, 2023 at 12:34 AM UTC
- 1
- Report an Issue
- Reported - view
Re: Create achievement badge not working.
Hi @Waluyo Adi Siswanto , thanks for reaching out. Can you please share the link to the course where you are experiencing this issue? I tested it from my end and the page loads.…
- Technical Specialist
- Suriavarman
- 2 yrs agoTue, March 7, 2023 at 12:11 AM UTC
- Report an Issue
- Reported - view
Re: Course wont register completion
Hi @Sarah Barnes , thanks for contacting us. I have sent you an email from support@openlearning.com with the completion steps as we cannot share your account here due to privacy concerns.…
- Technical Specialist
- Suriavarman
- 2 yrs agoTue, February 28, 2023 at 6:01 AM UTC
- Report an Issue
- Reported - view
Re: Unable to access contents
Hi Efrat, thanks for reaching out. Can you please email us at support@openlearning.com the details of the purchase including; The course title and URL The email address that you used to register for…
- Technical Specialist
- Suriavarman
- 2 yrs agoTue, December 27, 2022 at 1:10 AM UTC
- Report an Issue
- Reported - view
Re: Unable to finish course
Hi @Amica Whincop , we've replied to your query via email, thank you.
- Technical Specialist
- Suriavarman
- 2 yrs agoMon, November 21, 2022 at 3:17 AM UTC
- Report an Issue
- Reported - view
Re: Still on 90%
Hi @Natalia Andueza , thanks for your patience. The course staff has updated the setting for the task and you should be able to complete the page now. Do give that a try again and let us know if…
- Technical Specialist
- Suriavarman
- 2 yrs agoWed, November 16, 2022 at 1:05 AM UTC
- Report an Issue
- Reported - view
Re: eat that frog video
Hi @Rebbecca Hinton , good news! the course staff has updated the video with a working one, you should be able to view and complete the course now. Do give that a try and let us know if there is…
- Technical Specialist
- Suriavarman
- 2 yrs agoMon, October 31, 2022 at 10:33 PM UTC
- Report an Issue
- Reported - view
Re: eat that frog video
Hi @Rebbecca Hinton , hope you are well. It appears to be an issue with the specific video that was uploaded by the course staff which cannot be played back on the platform.…
- Technical Specialist
- Suriavarman
- 2 yrs agoMon, October 31, 2022 at 10:10 PM UTC
- Report an Issue
- Reported - view
Re: Get Submission
Hi @MOHD SHARIZZIE ALFIZAN BIN NASIP , thanks for your reply. Unfortunately the course provider has set restriction to the submission and you won't be able to attempt the questions again.…
- Technical Specialist
- Suriavarman
- 2 yrs agoMon, October 17, 2022 at 11:19 PM UTC
- Ask the Community
- Reported - view
Re: Can't seem to complete the course
Hi @TERESA LYN AP DAVID , thanks for your patience. The course staff has fixed the pages with issues and you should be able to complete them now. Do give that a try and let us know if there is…
- Technical Specialist
- Suriavarman
- 2 yrs agoWed, August 10, 2022 at 5:39 AM UTC
- 1
- Report an Issue
- Reported - view
Re: Class enrolment cap
Hi @reSolve Mathematics by Inquiry , good news! we have now released a feature which will allow you to limit the number of enrolments per class. You can see this option by going to Course Setup >…
- Technical Specialist
- Suriavarman
- 2 yrs agoMon, August 1, 2022 at 10:08 PM UTC
- Suggest a Feature
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Suria Gannason

Re: elevate mentoring certificate

Re: API request: Add student to class ONLY (not to featured class

Re: Enable Courses to be paid for via an Instalment Plan

Re: UNABLE TO COMPLETE TASK : DESIGNING OPEN BOOK EXAM BY UNIVERSITI TEKNOLOGI PETRONAS

Re: Complete the tasks but my progress still 96%

Re: Won't let me finish

Re: Stuck on a quiz question

Re: IFrame HTML in blog page

Re: IFrame HTML in blog page

Re: Closed Captioning Lacking

Re: Unable to access my class

Re: How do I subscribe to a Starter or Institution plan?

Re: Course Certificate

Re: Create achievement badge not working.

Re: Create achievement badge not working.

Re: Create achievement badge not working.

Re: Course wont register completion

Re: Unable to access contents

Re: Unable to finish course

Re: Still on 90%

Re: eat that frog video

Re: eat that frog video

Re: Get Submission

Re: Can't seem to complete the course

Re: Class enrolment cap

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