Suria Gannason's Profile - OpenLearning Help Community

Latest Posts

Re: Cannot Download Certificate
Hi @ROGAYAH BINTI KEDAH , thank you for reporting this in. It looks to be working now, please can you try again and let us know how that goes? For further assistance,…
- Technical Specialist
- Suriavarman
- 9 days ago
- Report an Issue
- Reported - view
Re: Unable to download certificate
@LING YIEN LIM That's great, thanks for letting us know
- Technical Specialist
- Suriavarman
- 9 days ago
- Report an Issue
- Reported - view
Re: Unable to download certificate
Hi @NORAKMA BINTI ISMAIL , thank you for reporting this in. It looks to be working now, please can you try again and let us know how that goes? For further assistance,…
- Technical Specialist
- Suriavarman
- 9 days ago
- Report an Issue
- Reported - view
Re: I have completed the course and the certificate is awarded, but clicking “Download credential” shows: “This www.openlearning.com page can’t
@MAHANEEM BINTI ISMAIL KPM-Guru , thanks for your reply. It looks like there was a glitch on this earlier, I tried it now and it appears to download just fine for the course English as Instructional…
- Technical Specialist
- Suriavarman
- 9 days ago
- Report an Issue
- Reported - view
Re: Can't pay for a course - "join now" link doesn't work
Hi @Jason Smith , Could you please share the course link along with the exact error message you’re seeing? Alternatively, a screenshot of the error would be very helpful.…
- Technical Specialist
- Suriavarman
- 10 days ago
- Report an Issue
- Reported - view
Re: Issue with Incomplete Activity Despite Completion
Hi @Yendy Cao , the course staff has updated the widget on the page and you should see it again upon reload the page. If you are still having issues, kindly revert to us directly via email at…
- Technical Specialist
- Suriavarman
- 3 mths ago
- Report an Issue
- Reported - view
Re: Playback disabled on EWP: Professional telephone skills
Hi @MUHAMMAD FAIZ BIN BAHARIN , thank you for waiting! The course staff have removed the video with the error and you should be able to complete the page now.…
- Technical Specialist
- Suriavarman
- 3 mths ago
- Report an Issue
- Reported - view
Re: To set time for assessment
Hi there! Thank you for sharing your feedback and suggestions! Just a quick note in case you haven’t come across it yet--We've rolled out several updates on the platform that should address your…
- Technical Specialist
- Suriavarman
- 5 mths ago
- Suggest a Feature
- Reported - view
Re: Randomized and shuffle features in a quiz and question bank
Hi there! Thank you for sharing your feedback and suggestions! Just a quick update—if you haven’t seen it yet, we've rolled out several updates to the quiz feature that should address your concerns,…
- Technical Specialist
- Suriavarman
- 5 mths ago
- Suggest a Feature
- Reported - view
Re: Randomised quiz
Hi there! Thank you for sharing your feedback and suggestions! Just a quick update—if you haven’t seen it yet, we’ve rolled out several improvements to the quiz feature that should address your…
- Technical Specialist
- Suriavarman
- 5 mths ago
- Suggest a Feature
- Reported - view
Re: Individually timed access to an MCQ quiz
Hi there! Thank you for sharing your feedback and suggestions! Just a quick note in case you haven’t come across it yet--We've rolled out several updates to the quiz feature that should address your…
- Technical Specialist
- Suriavarman
- 5 mths ago
- Suggest a Feature
- Reported - view
Re: Add custom Terms & Conditions link
Hi @George Karliychuk ! Just a quick note in case you haven’t come across it yet—this option is now available on the platform! You can find all the details in our guide here: https://help.…
- Technical Specialist
- Suriavarman
- 5 mths ago
- 1
- Suggest a Feature
- Reported - view
Re: Bug in micro Award business ethics
@Mateo Andres Quinones Martinez thanks for waiting; this has now been updated, kindly head back to the page and your progress will be reflected correctly, thank you again.
- Technical Specialist
- Suriavarman
- 5 mths ago
- Report an Issue
- Reported - view
Re: elevate mentoring certificate
Hi @Heather Majurey-Lombardo , you will get a notification via email with the link to download this from your progress page when the certificate is issued by the course administrator.…
- Technical Specialist
- Suriavarman
- 11 mths ago
- Ask the Community
- Reported - view
Re: API request: Add student to class ONLY (not to featured class
Hi @Tim Boniface , the API does allow you to specify the class for enrolment. To clarify ,we can either use the course ID which will enrol the learner to the featured class,…
- Technical Specialist
- Suriavarman
- 1 yr ago
- Fixed and Solved Issues
- Reported - view
Re: Enable Courses to be paid for via an Instalment Plan
Good news! The feature is now available, and you can find the setup instructions for your courses in the article below:…
- Technical Specialist
- Suriavarman
- 1 yr ago
- Suggest a Feature
- Reported - view
Re: UNABLE TO COMPLETE TASK : DESIGNING OPEN BOOK EXAM BY UNIVERSITI TEKNOLOGI PETRONAS
Hi @Syarifah Nazirah Wan Ikhsan , thank you for waiting. The course staff has fixed the requirement for this page, please log in again and you should be able to complete it now.…
- Technical Specialist
- Suriavarman
- 1 yr ago
- Report an Issue
- Reported - view
Re: Complete the tasks but my progress still 96%
Hi @NURULJANATUN BINTI RAZALI , please email us your registered email and the course URL to support@openlearning.com so we can investigate and hopefully resolve this asap for you. Thank you!
- Technical Specialist
- Suriavarman
- 1 yr ago
- Report an Issue
- Reported - view
Re: Won't let me finish
Hi @Prisca Wong Ren Ai , I've replied to your email regarding your issue. Thank you!
- Technical Specialist
- Suriavarman
- 1 yr ago
- Report an Issue
- Reported - view
Re: Stuck on a quiz question
Hi @Samantha Gallagher , thank you for reaching out to us. We have received your email and will continue the conversation through that, thank you.
- Technical Specialist
- Suriavarman
- 2 yrs ago
- Report an Issue
- Reported - view
Re: IFrame HTML in blog page
Hi @Ben Liew , thanks for the link! We'll double check this from our end and will get back to you via email on the outcome, thank you in advance for your patience!
- Technical Specialist
- Suriavarman
- 2 yrs ago
- Ask the Community
- Reported - view
Re: IFrame HTML in blog page
Hi @Ben Liew , thank you for your message! Can you please share a link to your blog ? I'm not too sure if this is possible, but we can take a look and investigate further if this is the expected…
- Technical Specialist
- Suriavarman
- 2 yrs ago
- Ask the Community
- Reported - view
Re: Closed Captioning Lacking
Hi @Alison Wallace , thank you for contacting Openlearning! We do have an option to include captions for videos, however this needs to be set by the course provider themselves.…
- Technical Specialist
- Suriavarman
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Unable to access my class
Hi @Arifin , thanks for reaching out. The error message only appears if the account you are logged in is not registered with email that was invited into the class and if it's not verified.…
- Technical Specialist
- Suriavarman
- 2 yrs ago
- Report an Issue
- Reported - view
Re: How do I subscribe to a Starter or Institution plan?
Hi @Tengku Nur Farhana TAR , we received your email on this query and my colleague Ines has replied to you yesterday (after your message here). We hope that clarifies your query,…
- Technical Specialist
- Suriavarman
- 2 yrs ago
- Billing & Plans
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Suria Gannason

Re: Cannot Download Certificate

Re: Unable to download certificate

Re: Unable to download certificate

Re: I have completed the course and the certificate is awarded, but clicking “Download credential” shows: “This www.openlearning.com page can’t

Re: Can't pay for a course - "join now" link doesn't work

Re: Issue with Incomplete Activity Despite Completion

Re: Playback disabled on EWP: Professional telephone skills

Re: To set time for assessment

Re: Randomized and shuffle features in a quiz and question bank

Re: Randomised quiz

Re: Individually timed access to an MCQ quiz

Re: Add custom Terms & Conditions link

Re: Bug in micro Award business ethics

Re: elevate mentoring certificate

Re: API request: Add student to class ONLY (not to featured class

Re: Enable Courses to be paid for via an Instalment Plan

Re: UNABLE TO COMPLETE TASK : DESIGNING OPEN BOOK EXAM BY UNIVERSITI TEKNOLOGI PETRONAS

Re: Complete the tasks but my progress still 96%

Re: Won't let me finish

Re: Stuck on a quiz question

Re: IFrame HTML in blog page

Re: IFrame HTML in blog page

Re: Closed Captioning Lacking

Re: Unable to access my class

Re: How do I subscribe to a Starter or Institution plan?

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