Michael Jean's Profile - OpenLearning Help Community

Latest Posts

Re: Error logging in
Hello @Nur Syafiqah , I have replied to your email. For further assistance, please reply to the email I sent you moments ago. Regards, Michael
- Michael_Jean
- 2 yrs ago
- 1
- Ask the Community
- Reported - view
Re: Assessment report export is different
@Waluyo Adi Siswanto @Huda K Maulana Kindly email support@openlearning.com if you need further assistance.
- Michael_Jean
- 2 yrs ago
- Suggest a Feature
- Reported - view
Re: Reuse previous report design (need list in alphabetical order)
@Waluyo Adi Siswanto Thank you for your message! We will continue to address this issue with you via email as per our previous conversations. Regards, Michael
- Michael_Jean
- 2 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Lecții care nu se deschid
Hello @Borzei Mariana Rodica, Thank you for your message! I just tried and was able to complete that page myself. Please be sure to complete all the exercises and watch the video in its entirety.…
Attachment
- Michael_Jean
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Student Forum
Hi @Lisa Wiedecke , how can we help, please?
- Michael_Jean
- 3 yrs ago
- 1
- Ask the Community
- Reported - view
Re: Întrebare
Hello @Camelia Perju, Thank you very much for your message! We noticed that you have two active courses to complete. Would you please tell us which one you're having issues with? Regards, Michael
- Michael_Jean
- 3 yrs ago
- Ask the Community
- Reported - view
Re: UNABLE TO WATCH VIDEO
@TEOH KHE YIN Hi there, This is to inform you that the course staff responded and confirmed the issue had been solved. We also ran a test and were able to play the videos on the page.…
- Michael_Jean
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Progress has been reset/reduced
@NURUL ASYIKIN BINTI NOOR IDZAM Hello there, Thank you very much for your message! You are unable to access those modules because you need to complete the previous ones first.…
- Michael_Jean
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Can't reach the full percentage due to a bug
Hello @TERESA LYN AP DAVID Thank you very much for your message! I'm afraid this is not a bug as suggested. I have compared your answer to what the course created has set up within the course,…
- Michael_Jean
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Reactiving email account
@muhammadtakdir I see that you have more than one account. Would you please send us an email to support@openlearning.com? It would be best to use the same email address that is linked to the account…
- Michael_Jean
- 3 yrs ago
- Report an Issue
- Reported - view
Re: I cant complete my course!
Hello there, Thank you very much for your message! There seems to be an issue in the course preventing you from reaching 100% completion. We've contacted the course staff and asked them to amend the…
- Michael_Jean
- 3 yrs ago
- Ask the Community
- Reported - view
Re: I don't understand what I'm missing.
Hello @Isabel Paulos , I just took a look at your progress and noticed that you have reached 100% completion of this course and a certificate has been issued.…
- Michael_Jean
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Can't log in by another Microsoft account
@JunCheng Thank you very much for your message! It sounds like you're already logged in to that computer using your first Microsoft account, and as you try to log in to Edge which is a Microsoft…
- Michael_Jean
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Unable to access course
Hi @Margaret Gilbert , Thank you for your message! Would you please send us a message to support@openlearning.com with the course link and the email address that was invited to join the course?…
- Michael_Jean
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Institutional administrator
Hello @Melissa Connell , The portal/institution Admin has the privileges to perform these tasks you've mentioned. Would you please send us an email to support@openlearning.…
- Michael_Jean
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Notifications not displaying consistently in firefox
Hello @trandung , Thank you for your message! I have attached a picture that shows where to look for notifications on the OpenLearning platform. That screenshot was taken from a Firefox browser.…
- Michael_Jean
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Progress missing
Hello @TEOH POH YIN, I just tried completing this test using a test account, and I was able to complete it successfully. Would you please send us an email to support@openlearning.…
- Michael_Jean
- 3 yrs ago
- Report an Issue
- Reported - view
Re: NIOSH TENAGA SAFETY PASSPORT LEARNING (ENGLISH VERSION)
Hello @Marijana, Thank you for your message! I just sent you an email. Would you please take a moment to check it out and reply to that same email if you have any further questions or concerns?…
- Michael_Jean
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Unable to play video
@Dominic Lau, we have already reached out to the course creator/admin about these issues. We will revert to you as soon we hear back from them. I appreciate your patience!
- Michael_Jean
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Some confusion about my course
Hello @Hrushikesh Kelkar, Are you referring to the Sports Events and Facilities Management Course? If so, I can see you were able to complete that course and I've emailed you the certificate.…
- Michael_Jean
- 3 yrs ago
- Report an Issue
- Reported - view
Re: out of submission
Hello @Aiman Azizi , I noticed the course admin had limited the number of submissions to one (1) for this particular assessment. You won't be able to submit again if you've already submitted,…
- Michael_Jean
- 3 yrs ago
- Ask the Community
- Reported - view
Re: out of submission
Hello @MOHD NIZAR BIN NADRI, I noticed the course admin had limited the number of submissions to three for this particular assessment. You won't be able to submit again if you've already submitted…
- Michael_Jean
- 3 yrs ago
- Ask the Community
- Reported - view
Re: How to complete a assessment if I'm out of submission remaining?
Hello @Lim @MOHD NIZAR BIN NADRI , I noticed the course admin had limited the number of submissions to three for this particular assessment. You won't be able to submit again if you've already…
- Michael_Jean
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Unable to view the activities and videos in most of the modules
Hello @Hrushikesh Kelkar, We have downloaded the certificate for you and sent it to you by email. Would you please check your inbox and let us know if you have any further questions or concerns?
- Michael_Jean
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Can't play video to complete module
Hello @Leong Shi Yi, Thank you for reporting this! We've contacted the course staff and asked them to amend these issues. As soon as we hear back from them, we will update you.…
- Michael_Jean
- 3 yrs ago
- Report an Issue
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Michael Jean

Re: Error logging in

Re: Assessment report export is different

Re: Reuse previous report design (need list in alphabetical order)

Re: Lecții care nu se deschid

Re: Student Forum

Re: Întrebare

Re: UNABLE TO WATCH VIDEO

Re: Progress has been reset/reduced

Re: Can't reach the full percentage due to a bug

Re: Reactiving email account

Re: I cant complete my course!

Re: I don't understand what I'm missing.

Re: Can't log in by another Microsoft account

Re: Unable to access course

Re: Institutional administrator

Re: Notifications not displaying consistently in firefox

Re: Progress missing

Re: NIOSH TENAGA SAFETY PASSPORT LEARNING (ENGLISH VERSION)

Re: Unable to play video

Re: Some confusion about my course

Re: out of submission

Re: out of submission

Re: How to complete a assessment if I'm out of submission remaining?

Re: Unable to view the activities and videos in most of the modules

Re: Can't play video to complete module

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