Alenka Prezelj's Profile - OpenLearning Help Community

Latest Posts

Re: HOW TO ENROLL
@Puteri Liyana Sofea Hi Puteri, I believe this might be the correct link: https://www.openlearning.com/iumw/courses/bba4103-introductory-business-statistics/
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Can we have the option to remove Openlearning logo from Certificates
Hi Frank, Thank you for your feedback. Replacing our logo with your own is one of the features of our Portal plan.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: PBS for Attention Deficit Hyperactivity Disorder
Hi Sara, the course creator recently decided to shut down her courses on OpenLearning. Please contact her directly for more information.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Phillip Weston
Hi Philip, we have responded to your e-mail. :) Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: 2 accounts, how do I merge them?
@EMMELNA AHYUN SYLVESTER Hi Emmelna, first, change your name on your Profile if you haven't yet. It is that name that is reflected on the certificate. Then, send us a message to support@openlearning.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: 2 accounts, how do I merge them?
Hi Narelle, Unfortunately, it is not possible to merge two accounts. You can either continue using two, or enrol the other account in the course that the first account is.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Trouble Uploading my file
Hi Michelle! Please make sure that your filename includes only letters and numbers and then try to upload again. If it fails again, please send us the link to the page you're working on and the file…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: cannot add a quiz
Hi Rudy, can you please share a link to the page with the issue? I'll be happy to look into it for you. Also, may I ask which browser you are using?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Did not receive my certificate
Hi Courtney! The certificate has been issued to you. Congrats on completing the course!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Questions not Appears
Hi there! We're aware there is currently a slight technical issue with the quizzes when accessed on mobile. Fortunately, there is a workaround! The best thing to do is enable desktop mode on your…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Wont even let me in this time
Hi Simon! Can you please send us a link to the course you're referring to at support@openlearning.com? We'll take a look at the issue right away. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: the post test page is not opening
Hi Shejo, please send us a link to the page you're referring to support@openlearning.com and we're happy to look into this for you. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Video on promotional page (landing page)
@Yuni Prihadi Utomo Hi Yuni, can you please send us a link to the course you're referring to to our e-mail support@openlearning.com and we'll help you from there. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Suggest a Feature
- Reported - view
Re: Empty parts in "Wastewater Technology"
@Iris Soliman Okay, YAY! That's all we can do right now. As for the dead videos and blank pages, that's a bigger issue I need to discuss with my manager. I'll be in touch again tomorrow.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Empty parts in "Wastewater Technology"
OK, I think I found the issue. Please try again.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Empty parts in "Wastewater Technology"
@Iris Soliman Sorry, not sure what you mean. Can you create a screenshot of the comments section of this page? (https://www.openlearning.com/courses/wastewater-technology/default_page/?cl=1)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Empty parts in "Wastewater Technology"
@Iris Soliman Hmm that is strange. I am using Chrome too and it worked for me. Can you try with an Incognito window?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Empty parts in "Wastewater Technology"
Ok, I see what you did. You posted "...." but in the wrong place. Please post something in the comment section:
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Empty parts in "Wastewater Technology"
Iris, I just tested all the activities on this page, and I was able to complete the page. Which item is missing on your end?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Empty parts in "Wastewater Technology"
@Iris Soliman Ok, were you able to get the crossword completed / checked off? And the activity following?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Empty parts in "Wastewater Technology"
@Iris Soliman Hi Iris, I'm re-checking this issue right now. Can you please just post a comment here: https://www.openlearning.com/courses/wastewater-technology/default_page/?…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Telehealth certificate
Hi Bernie, this course issues certificates outside of OpenLearning. Please contact the course staff directly by sending them a message to: ThreeRiverstelehealth@csu.edu.au Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: my progress report page showing kudos -0. What is the "kudos" ? where and how can i find this or achieve ?? Please tell me .
Hi Sohel, please refer to https://help.openlearning.com/t/m2pj3s/what-are-kudos
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: How to find my ID ?
Hi Nazrin, are you referring to your username or display name?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Edit name on certificate
Hi Kamruddin, I believe this was resolved by email. If not, please let us know. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: HOW TO ENROLL

Re: Can we have the option to remove Openlearning logo from Certificates

Re: PBS for Attention Deficit Hyperactivity Disorder

Re: Phillip Weston

Re: 2 accounts, how do I merge them?

Re: 2 accounts, how do I merge them?

Re: Trouble Uploading my file

Re: cannot add a quiz

Re: Did not receive my certificate

Re: Questions not Appears

Re: Wont even let me in this time

Re: the post test page is not opening

Re: Video on promotional page (landing page)

Re: Empty parts in "Wastewater Technology"

Re: Empty parts in "Wastewater Technology"

Re: Empty parts in "Wastewater Technology"

Re: Empty parts in "Wastewater Technology"

Re: Empty parts in "Wastewater Technology"

Re: Empty parts in "Wastewater Technology"

Re: Empty parts in "Wastewater Technology"

Re: Empty parts in "Wastewater Technology"

Re: Telehealth certificate

Re: my progress report page showing kudos -0. What is the "kudos" ? where and how can i find this or achieve ?? Please tell me .

Re: How to find my ID ?

Re: Edit name on certificate

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