Alenka Prezelj's Profile - OpenLearning Help Community

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Re: "evidence" for badges?
Hi Susan, just a bit of an update. The issue has been confirmed as a bug. When a fix is released, we will let you know. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: "evidence" for badges?
Hi Susan! I see what you mean, I'm able to replicate this issue. I'll pass it on to our dev team and we'll update you when the issue is resolved. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: certificate
Hi, please send us a message to support@openlearning.com with the name of the course you have completed and we will be happy to assist. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 1
- Report an Issue
- Reported - view
Re: "evidence" for badges?
Hi Susan, could you please provide a link to the course you're working on? I'll be happy to look into it for you. (The evidence URL does not seem to be a correct course URL... ie openlearning.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: When do I receive my paid certificate?
@Nicole Thrasyvoulou we have replied to your email.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Credentials, certificates, badges and achievements
- Reported - view
Re: HELP
Hi, can you please send a message to support@openlearning.com and we'll assist you from there? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Didn't Get Tick After Finished Watch Video and Answer keep Wrong
Hi there, can you please send a message to support@openlearning.com? I'l be happy to help you from there.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Help & Support - OpenLearning
@Rafi-Al-Fayed Sheikh Hi, please send a message to support@openlearning.com with the link to the course you are trying to join and a screenshot of the issue. I'll be happy to help you.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: How do I tag someone in a comment?
@HII HIE CHUO Please send a message to support@openlearning.com and we'll help you from there. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Completing a Course
- Reported - view
Re: Course staff appear in Student assessment list
Daniel will tag me when done.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: CERTIFICATE ISSUE
Hi Siti, please change your name accordingly in Account settings, then send us a message to support@openlearning.com and we will regenerate your certificate. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: uploadingggg
Hi Amirah, can you please send us the image and the link to the page to support@openlearning.com? We'll be happy to help. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Unable to finish my course as the video is unavailable for my course on English in the Video unit 2 part 2 advertisement.
Hi Tanu, we have replied to your e-mail. As soon as the course creator resolves the issue, we will let you know. Thank you for your patience.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Can't do test
Hi Hii Hie, can you please share the link to the page you're referring to? A screenshot of the issue will also be very helpful. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Error loading pages
@Adam Parris Hi Adam, glad to hear you were able to solve the problem. For the fastest response, you can chat with us directly from within your course.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Benefit of membership?
Hi Natalia, In general, not all courses count towards PD. It is usually specified on the landing page if it does,. May I ask which membership are you referring to? Our Teach.com.au membership?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Course staff appear in Student assessment list

Reported by Maro Alwan, UNSW cnv_91bujtb What happens: course staff appear on the student assessment list: https://www.openlearning.com/unswglobal/courses/foundation-english/ class f10-4 The option…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 1reply
- 20
- Fixed and Solved Issues
- Fixed
- Fixed
Re: unit 2 extra video advertisement design is not working. the video is disabled. unable to complete my course on English in the media.
Hi Tanu, we have replied to your e-mail. Thank you.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Tarefas não carregam.
Hi there, can you please post a link to the course you are referring to and a screenshot of the issue? Then we can investigate this further. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Can't complete
Hi Abdul, can you please post a link to the course you are referring to? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Some weekly components not realising that they're finished
@Timothy Walker Yes, thank you! I see what you mean. There are some empty widgets there that you won't be able to complete, as they are empty. I'm sure this was done by the course staff by mistake.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Knowledge check
@Christy Justivera Hi Christy! We're aware there is currently a slight technical issue with the quizzes when accessed on mobile. Fortunately, there is a workaround!…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Certificate
@Tyler Stuart Done, you can now re-download it.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Unable to find the usual login page
Hi Brian, you can also log in from the main page, www.openlearning.com. Click on Log in and enter your information. Then, you will see a globe icon on the top bar.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Feedback
Hi Mahima, can you please share the link to the page you are referring to?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: "evidence" for badges?

Re: "evidence" for badges?

Re: certificate

Re: "evidence" for badges?

Re: When do I receive my paid certificate?

Re: HELP

Re: Didn't Get Tick After Finished Watch Video and Answer keep Wrong

Re: Help & Support - OpenLearning

Re: How do I tag someone in a comment?

Re: Course staff appear in Student assessment list

Re: CERTIFICATE ISSUE

Re: uploadingggg

Re: Unable to finish my course as the video is unavailable for my course on English in the Video unit 2 part 2 advertisement.

Re: Can't do test

Re: Error loading pages

Re: Benefit of membership?

Course staff appear in Student assessment list

Re: unit 2 extra video advertisement design is not working. the video is disabled. unable to complete my course on English in the media.

Re: Tarefas não carregam.

Re: Can't complete

Re: Some weekly components not realising that they're finished

Re: Knowledge check

Re: Certificate

Re: Unable to find the usual login page

Re: Feedback

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