Alenka Prezelj's Profile - OpenLearning Help Community

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Re: How to get certificate after 100% course completion?
Hi @Etrouth Srikar ! Apologies for the confusion above. Allow me to clarify. You have completed Introduction to Growing a Global Business (mini MOOC). As stated on the course landing page,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: It’s stuck again 😶
Hi Alexendra, can you please email us at support@openlearning.com? We're happy to help you from there. Thanks! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: I suddenly cannot access the open learning web in my laptop and phone. Can OL respond what is happening right now ?
Hi there! Can you please post a screenshot of the issue? Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Multiple choice quiz not loading
Hi Rudy, The link only takes me to the course, not the actual page with the issue. Can you post that too, please? Also, can you please let me know which device and browser you are using? Thank you.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Unable to enrol
Hi Abdul, this is an invite-only class, so you need to receive an email invitation to be able to join. For more information, please contact the staff via the e-mail address that is posted on the…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: INcomplete course ?
Hi Johanne, I see you have reached 100%. Congrats! If you have any further issues or questions, please let us know.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Module comments not working
@Mansur Abdullahi Hi Mansur, which course are you referring to? Normally you join the course by clicking on the JOIN NOW button and then once inside, the course content is usually in Learning…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Module launch stuck at Initialising Tracking
Hi Daneyal, can you please post the link to the page where this is happening? We'll look into it further. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Module comments not working
@Milo Elder Hi Milo, may I ask which device are you using? Also, can you please share a screenshot of what you see and send it to support@openlearning.com? We'll help you further from there.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Module comments not working
Hi Milo, to submit your answer, please click on either of these two icons:
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: User experience improvement when emails sent inviting school teachers and students to portal
Hi Hannah! I tested this from my end, but I'm afraid I'm not able to replicate what you're saying. I invited my test account to HR portal, and the e-mail came from enrolment@openlearning.com.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Module comments not working
Hi @Milo Elder , can you please share the link to the page you're referring to? I'm happy to look into it for you.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: AGSM Negotiation Fundamentals is failing to load content
@Leticia Tolson Learnosity is a special widget that needs to be configured individually as it requires a license. Has this been set up recently?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Students unable to join a course with a correct activation code
Solved! Issue was: the course had pre-requisities, but the error msg didn't hint at that :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Students unable to join a course with a correct activation code
PS. I'm not able to replicate this in my test course.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Students unable to join a course with a correct activation code

Reported by Sophea The 🐛👸🏻 Course affected: https://www.openlearning.com/mylearningservices/courses/online-onboarding/ Issue / Sophia's report: The course has classes setup with access code.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- updated 4 yrs ago
- 2replies
- 33
- Fixed and Solved Issues
- Solved
- Solved
Re: Rumahku class cant join
Hi Vijindran! It looks like the course has closed on 30th June 2020 so you will not be able to access it any longer. As this is run by AKPK, I would suggest that you contact them directly.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Playback speed
Hi Peter, are you a student or a course creator? If you are a student, please share the link to the course page in question. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Certificate not found
Hi there, unfortunately, this course (as stated on the course landing page) does not provide a certificate.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Confusing message when account is deactivated
And another one.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Suggest a Feature
- Reported - view
Re: Can't verify account
Hi Imran, please send us a message to support@openlearning.com and we'll do our best to help you from there. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: logging a completed course with ETAMS
Hi Liz! I'm afraid it is not automatic - it is done manually by the course staff within 30 days of the course completion. If 30 days have passed, please contact the course staff directly. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Confusing message when account is deactivated
A new report of this issue.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Suggest a Feature
- Reported - view
Re: Internet of Things
@Benet Edward Chrome is what works best. No other software necessary. Could you please make a screenshot and send it to support@openlearning.com?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Categorise error
Hi! Can you please share the link to this page? I'll be happy to investigate further for you.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: How to get certificate after 100% course completion?

Re: It’s stuck again 😶

Re: I suddenly cannot access the open learning web in my laptop and phone. Can OL respond what is happening right now ?

Re: Multiple choice quiz not loading

Re: Unable to enrol

Re: INcomplete course ?

Re: Module comments not working

Re: Module launch stuck at Initialising Tracking

Re: Module comments not working

Re: Module comments not working

Re: User experience improvement when emails sent inviting school teachers and students to portal

Re: Module comments not working

Re: AGSM Negotiation Fundamentals is failing to load content

Re: Students unable to join a course with a correct activation code

Re: Students unable to join a course with a correct activation code

Students unable to join a course with a correct activation code

Re: Rumahku class cant join

Re: Playback speed

Re: Certificate not found

Re: Confusing message when account is deactivated

Re: Can't verify account

Re: logging a completed course with ETAMS

Re: Confusing message when account is deactivated

Re: Internet of Things

Re: Categorise error

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