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Re: yearly subscription
Hi Nerida, thank you for your feedback regarding Teach.com.au subscription. As per our FAQ on the main page, the subscription is renewed automatically unless cancelled: We hope you enjoy the courses,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Video won't work
Hi Marisa, thank you for reporting this in. We will let the course staff know and ask them to fix the link. As this is only optional, you are able to complete the page without watching it.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Certificate
Hi Tyler, please go to Account settings on the platform and change your name accordingly. Then, let us know, and we will regenerate your certificate.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Need help
@Kirth Davis Hi, please follow the same instructions as this student: https://help.openlearning.com/t/g9h3a7t/fail
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Need help
@Kirth Davis Hi, please post a link to the page and a screenshot of the issue, and we'll take a closer look. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: copying pages/courses
Hi Elizabeth, were you copying pages from MS Word or another similar software?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Some weekly components not realising that they're finished
Hi Timothy, please post a link to your course so we can take a look. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Blog Subscribers
@Adam Parris Hi Adam, sorry about this! The math is: 4 of your students + you + me and 2 other OpenLearning CS members - we're also in your course, but you can't see us. :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 1
- Ask the Community
- Reported - view
Re: How do I remove a badge from my profile page?
That's right, it's currently not possible. You guys can post it as a Feature suggestion if you want! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Cannot complete quiz
Hi Tan, if you are doing a course on mobile, please follow these steps: We're aware there is currently a slight technical issue with the quizzes when accessed on mobile.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Account doesn't have permission to access Taylor's University
Hi Lavish, we have replied to your email.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: OGSP NO
Hi Mohd Azli, for course specific questions it would be best to contact the course staff directly. You can send them a private message from their profile page or post a comment in the course.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: What are OL Analytics and how do I use them?
@UTeM MOOC Hi there, unfortunately, that is not possible. When you think about it, even if there was a feature that would give you the information whether the student played the whole video or not,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Statistics & Exports
- Reported - view
Re: Covid 19 instructors certification
@Robson Gomes Lima Please follow the same instructions as above.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 1
- Report an Issue
- Reported - view
Re: How to get certificate
@Shabir Ahmad Hi, we have replied to your email.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Name spell mistake in Certificate coach trainer covid certificate
Hi Prabhat, please update your name in Account settings, then let us know what your username is, and we'll re-generate your certificate. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Blog Subscribers
Hi Adam, can you share the link to your blog, we'll look into it. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Please reissue certificate using my full name
Hi Devi, We have replied to your email.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Quiz problem
Hi Shukri, can you please send us a message to support@openlearning.com and we'll help you from there? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 1
- Fixed and Solved Issues
- Reported - view
Re: MOLpay
Hi Nur Hidayah, can you please send us a message to support@openlearning.com? If you have a transaction ID, please include that as well.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: How to complete knowledge check
Hi Muhammad, we have replied to your email.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- 1
- Fixed and Solved Issues
- Reported - view
Re: BIDAYUH (BIATAH) LANGUAGE FOR BEGINNERS ISSUE
Hi Nadia, The problem is the empty two choices at the bottom. Those would need to be removed by the course staff. Can you please post the link to this page? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Report an Issue
- Reported - view
Re: PROBLEM WITH SOAL SELIDIK PAGE
Hi Raman, I see you have completed the course. Congrats!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Coacholuwo
Hi Oluwo, please send us a message with the link to the course to support@openlearning.com and we'll be happy to help you there.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Fail
Hi there! We're aware there is currently a slight technical issue with the quizzes when accessed on mobile. Fortunately there is a workaround! The best thing to do is enable desktop mode on your…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Fixed and Solved Issues
- Reported - view

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