Alenka Prezelj's Profile - OpenLearning Help Community

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Re: K-6 supporting students to succeed in literacy
@Alicia Baines Fantastic! You're welcome! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Clinical antibiotic stewardship for south africa course: cannot access multiple choice quiz
Hi Arno, we're aware of the issue, and our team is working towards a fix. As soon as it is resolved, we'll let you know.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: K-6 supporting students to succeed in literacy
If that doesn't work, would you be able to make a screenshot of the page after you have tried the video to play? That would help us a lot.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: What is the difference between a class and a course?
@Mark Rassie Hi Mark! At this point in time, it is not possible to set up class specific certificates. If you need a slightly different version of your course, we suggest you copy the course,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- 1
- Classes
- Reported - view
Re: K-6 supporting students to succeed in literacy
@Alicia Baines Hi Alicia, so sorry about this. I understand how frustrating this is. Would you be able to try with Chrome on a computer?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: K-6 supporting students to succeed in literacy
@Alicia Baines Hi Alicia, would you mind sharing which device and browser you are using? We discovered there is an issue with that video when played via the OL app and iOS Chrome and Safari.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Integrate course in onboarding flow
@Muhammad shamsudeen Muhammad Hi Muhammad, OpenLearning is just the platform (we did not create the course), so you'd have to contact the course facilitator for help.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Integrate course in onboarding flow
@Muhammad shamsudeen Muhammad Thank you for the link. Can you also tell me what the issue is?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Clinical Antibiotic Stewardship for South Africa MCQ's
Hi Elma, we're aware of the issue and our dev is looking into it. We'll update you as soon as it is resolved.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: K-6 supporting students to succeed in literacy
Hi Alicia, could you please post the link to the page so we can take a closer look? Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Students responses to Quiz
Hi Leigh, you will be able to see their responses when you set up an Assessment report. For more information, please visit the following guide: Designing Assessments.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Completed Course and Passed
@Claire Walker That's great! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Problem Processing Enrolment
Hi Bombrabbit, can you please send us a message to support@openlearning.com with the e-address you used to sign up for OL? Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Completed Course and Passed
@Claire Walker Hi Claire, could you please send us a message to support@openlearning.com with a link that is causing issues, and information about the device you are using (pc, tablet,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Completed Course and Passed
Hi Claire! To check on your progress and see which pages you haven't fully completed, please go to the course and click on the green and white progress bar at the top right of the screen.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Problem writing in share your thoughts space.
@SophiaCooper Hi Sophia, thank you! May I ask which browser are you using? If you are using IE, please use Chrome or Firefox while our dev team looks for a solution to this problem which seems…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Can not move on
Hi Zoe, there was a tiny issue how the course was set up. This has now been fixed. All you have to do is just visit Your own story page again (You don't have to re-do it,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Integrate course in onboarding flow
@Muhammad shamsudeen Muhammad Hi there, can you post the link to the page and describe what the problem is? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Incorrect name on certificate
@Morticius Hi, I've regenerated your certificates, you can now download them again. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Integrate course in onboarding flow
@Pawshake Pet Sitter Team Hi Tom, we apologize for the delay. Someone from our team has just emailed Neil and Sharon. If you have any more questions, you can also send us a message to…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Completed course but not acknowledged plus can’t write details below
Hi Lyn, I see you are enrolled in many courses. May I ask which one you are referring to? If you prefer, you can send us a message to support@openlearning.com. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Problem writing in share your thoughts space.
Hi Sophia, could you please make a screnshot of the issue and attach it here, or send it to support@openlearning.com? It'll help us investigate this further. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: PROFILE PICTURE
@Lelia Goncalves Leite Hi Leila, if you are OK with me logging in as you, I can do it for you. You can send the photo to support@openlearning.com.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Courses for free?
Hi Erika, we have replied to your e-mail!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: PROFILE PICTURE
Hi Delia! It seems that you would need to rotate the photo first, then save it, and upload it. You can use a (free) image software to do that, such as Paint (Windows).…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view

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Alenka Prezelj

Re: K-6 supporting students to succeed in literacy

Re: Clinical antibiotic stewardship for south africa course: cannot access multiple choice quiz

Re: K-6 supporting students to succeed in literacy

Re: What is the difference between a class and a course?

Re: K-6 supporting students to succeed in literacy

Re: K-6 supporting students to succeed in literacy

Re: Integrate course in onboarding flow

Re: Integrate course in onboarding flow

Re: Clinical Antibiotic Stewardship for South Africa MCQ's

Re: K-6 supporting students to succeed in literacy

Re: Students responses to Quiz

Re: Completed Course and Passed

Re: Problem Processing Enrolment

Re: Completed Course and Passed

Re: Completed Course and Passed

Re: Problem writing in share your thoughts space.

Re: Can not move on

Re: Integrate course in onboarding flow

Re: Incorrect name on certificate

Re: Integrate course in onboarding flow

Re: Completed course but not acknowledged plus can’t write details below

Re: Problem writing in share your thoughts space.

Re: PROFILE PICTURE

Re: Courses for free?

Re: PROFILE PICTURE

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