Alenka Prezelj's Profile - OpenLearning Help Community

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Re: Payment issue
Hi Shamsiah, we had some technical issues earlier today that resulted in failed payments. The issue has since been fixed. Could you please try again and let me know if you have any further issues?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Find my comments
Hi Mira, unfortunately, we don't have a Find a comment feature. A little trick that would help a little would be to open the page, then hit CTRL+F to open a Find box, then type in your name.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- 1
- Ask the Community
- Reported - view
Re: can't see the settings icon for our institution page
Hi Tal, I can confirm that the gear icon is still there, but you might be trying to access it using an account which is not set as the institution admin.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Why to become a research?
Hi, how can we help?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: what happened to "Security Engineering" course?
Hi Ahmed! It seems that Prof. Buckland turned the course offline. There is another security course of his that is currently online: https://www.openlearning.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: I cannot complete course
@Ann Delia Marden Hi Ann Delia! Unfortunately, neither of these two courses a certificate through OpenLearning. For more information, please contact the course creators.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Payment not showing on PayPal
Hi @Ansari Holistic Healing , the issue has been solved, and your payments should occur now on the monthly basis. Please check your e-mail. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Health, Medical & Wellness Tourism Issue
Hi Aida, great news! The issue has been resolved, and you have now completed the course! Congratulations!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: no certificate issued
Hi Radhika, thank you for your message. Not all courses offer a certificate, and that decision is completely up to the person or organisation who creates the course.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Integrate course in onboarding flow
Hi Tom! First, let me say we are very sorry for not getting back to you sooner. I was now able to locate the message Niel sent to us a few weeks ago. We aologize! Rest assured,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- 1
- Ask the Community
- Reported - view
Re: SEARCH BAR ISSUES
Hi GENIOUS Kurnia! On our platform, we are only able to list courses that have been submitted for review and approved. Then, these courses can be found via the search box on OpenLearning as well.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- 1
- Ask the Community
- Reported - view
Re: Payment not showing on PayPal
@Ansari Holistic Healing Hi! I'm sorry this happened! I will investigate this further and get back to you shortly! Rest assure, we will find out what happened and transfer the funds over to you as…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Certificate
Hi Radhika! OpenLearning is the platform that hosts the courses, but we don't create or run them. For course specific issues (such as something content-related,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Payment not showing on PayPal
Hi Ansari, please refer to this help article to see how to access your course earnings. https://help.openlearning.com/t/q5prtg/how-do-i-set-up-a-paid-class-and-when-do-i-receive-course-earnings If…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Im stuck on evacuation module quiz I've completed it with the app will not let me move on I've been stuck in this module almost two weeks
Hi Darren, can you please post the link to the course you're referring to?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Student is missing....again
Hi Dawn, I will reply here about the assessment issue so we can keep just one thread going (I will close the other one) The reason why Shanay didn't appear in the assessments is that she was course…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Student is missing....again
Hi Dawn, Shanay is in class YR2018SELFSTUDY1A. Her current progress is 88,37%. I will look into your assessments now and get back to you shortly.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: RBT Course Issues....Help please
Hi @Darri Henderson , we have great news, the issue has been fixed! You can now continue with the course.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: I cannot complete course
Hi Ann Delia, we have pinpointed the issue, and our dev team is currently working towards fixing it. We recently had a technical issue that affected a number of course pages,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Student is missing....again
Hi Dawn, can you please let us know the student's name? I'm not able to extract it from the links you have posted. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Seeing an exam results
Hi Dawn, how are you? To see the exam's results you would need to set up an assessment. To learn more about this please visit: https://help.openlearning.com/category/designing-assessments
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Ask the Community
- Reported - view
Re: I cannot complete my course. How do I get my money back?
Hi Nerida, we have replied to your e-mail. Rest assured, we will get to the bottom of this. Could you please try what was suggested in the e-mail? Thank you so much for your cooperation.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Health, Medical & Wellness Tourism Issue
Hi Aida, unfortunately this hasn't been resolved. We are still waiting to hear back from the course staff. Rest assured, I will let you know as soon as we hear back from them. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: RBT Course Issues....Help please
@Darri Henderson Hi Darri, unfortunately, I don't have a timeframe just yet. This is a very specific situation so it is taking a little more time than usually.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: I cannot complete course
Hi Ann Delia, we're looking into this, and we'll update you as soon as possible!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: Payment issue

Re: Find my comments

Re: can't see the settings icon for our institution page

Re: Why to become a research?

Re: what happened to "Security Engineering" course?

Re: I cannot complete course

Re: Payment not showing on PayPal

Re: Health, Medical & Wellness Tourism Issue

Re: no certificate issued

Re: Integrate course in onboarding flow

Re: SEARCH BAR ISSUES

Re: Payment not showing on PayPal

Re: Certificate

Re: Payment not showing on PayPal

Re: Im stuck on evacuation module quiz I've completed it with the app will not let me move on I've been stuck in this module almost two weeks

Re: Student is missing....again

Re: Student is missing....again

Re: RBT Course Issues....Help please

Re: I cannot complete course

Re: Student is missing....again

Re: Seeing an exam results

Re: I cannot complete my course. How do I get my money back?

Re: Health, Medical & Wellness Tourism Issue

Re: RBT Course Issues....Help please

Re: I cannot complete course

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