Alenka Prezelj's Profile - OpenLearning Help Community

Latest Posts

Re: Survey Results
Hi Chelsea! You can export the survey results by going to: Course setup > Exports First, you will need to set up the export by choosing the page where the survey is and the file format you need.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Course percentages drop after new module introduced
@Citipointe Church Instructor Sure! Send an e-mail to support@openlearning.com and I will be the one replying.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Course percentages drop after new module introduced
@Citipointe Church Instructor hmm I'm not sure we're on the same page. The percentage is not about right or wrong answers, it's about complete or incomplete tasks.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: How do I update Portfolio settings within my course?
@Kate Trinh Same goes for Closed classes?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Miscellaneous
- Reported - view
Re: Course percentages drop after new module introduced
Hi Jill! Yes, adding new content and task affects the student progress. Let's say you have 10 tasks that lead up to 100%, then you add 10 more, anyone who has completed the first 10 will now have…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Openlearning Website not load
@Abdelrahman Abdelhay Azab Hi, I am also using Windows 10 like you, and it works well for me. It must be something else. Could you try it in a incognito window?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Openlearning Website not load
@Abdelrahman Abdelhay Azab Hi there! I'm afraid the issue might be on your end. If you're accessing OpenLearning from your work place, there might be something blocking it.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Safe Church
Hi Maurice, Safer Churches run a few courses, could this one be the one you need?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Difficulty uploading a PDF file
@Alison Young Hi Alison! I think this might be a bug. I have forwarded it to our dev team to take a look at, but it might take a bit to be fixed. In the mean time, if you'd like,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: This video is unavailable (code:bwe)
Hi @David Seacy ! I've tried a few videos in your courses, and they were all working. Could you point me to one or two that aren't?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Difficulty uploading a PDF file
@Alison Young Hi, thank you very much for this. Very strange, as everything seems OK on my end. You can even see that your post actually came through (see View post under Last post:…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Difficulty uploading a PDF file
@Alison Young Are we looking at the same page? Could you please post the direct link and a screenshot of what you see?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Difficulty uploading a PDF file
Hi Alison! I checked the course page, and you have successfully uploaded the PDF - 5 times! :) If you scroll all the way to the bottom of the page, you will see your (and classmates') files.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Openlearning Website not load
@Abdelrahman Abdelhay Azab Ok, could you try using Chrome? We find it works best with OpenLearning.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Openlearning Website not load
@Abdelrahman Abdelhay Azab Hi there! Could you let us know which device, OS and browser are you using? Also, are other websites working well for you? Are you behind any firewalls?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Randomizer - can only do once?
Hi @Sean Holland ! Unfortunately, that is not possible. The workaround to allow users to attempt more than once would be to set up a number of randomizers on the page.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Enable saving the whole page at once
Hey Hien, this is a bug the team is working on! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Suggest a Feature
- Reported - view
Re: In on the it's important to use and it has a words list soap water after handling animals ECT I put in soap and water and it's wrong help
Hi Heidi, you could try the reverse order: water and then soap.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Forensic Accounting videos not working
@Steve Lord Hi! It seems you are for some reason unable to play Vimeo videos. Could you go to Vimeo's webiste and check if that is the case? Are you by any chance accessing the course from a place…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Petcloud online learning
@stacey hughes Hi! The issue was fixed, and your certificate has been issued!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Confusion on Groups
@Natalie Forrest Hi! :) Participants from A, B, & C won't be able to see any other groups postings on the page (like the introduction), OR participants from A & B won't see each other's postings but…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Accessing students' answers
Hi Isotta, I took a look at your course, and I noticed that you used Short answer widget which is not the best option here. You would use this when you wanted your students to use just one word or…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Cannot complete
Hi, can you please post the link to the course and the page you're referring to? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Petcloud online learning
Hi Nadine, could you please upload a blank document instead of certificate (which might take a while) and lif that doesn't help, please send us a messsage to support@openlearning.com . Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Forensic Accounting videos not working
Hi Steve! I tested the videos, and unfortunately, I can't replicate the issue, they all work on my end. Could you try again? Which device and browser are you using?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: Survey Results

Re: Course percentages drop after new module introduced

Re: Course percentages drop after new module introduced

Re: How do I update Portfolio settings within my course?

Re: Course percentages drop after new module introduced

Re: Openlearning Website not load

Re: Openlearning Website not load

Re: Safe Church

Re: Difficulty uploading a PDF file

Re: This video is unavailable (code:bwe)

Re: Difficulty uploading a PDF file

Re: Difficulty uploading a PDF file

Re: Difficulty uploading a PDF file

Re: Openlearning Website not load

Re: Openlearning Website not load

Re: Randomizer - can only do once?

Re: Enable saving the whole page at once

Re: In on the it's important to use and it has a words list soap water after handling animals ECT I put in soap and water and it's wrong help

Re: Forensic Accounting videos not working

Re: Petcloud online learning

Re: Confusion on Groups

Re: Accessing students' answers

Re: Cannot complete

Re: Petcloud online learning

Re: Forensic Accounting videos not working

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