Alenka Prezelj's Profile - OpenLearning Help Community

Latest Posts

Re: Confusion on Groups
@Natalie Forrest Yes, I was trying to make the sharing space something that was repeated in every class but the students only saw their particular class.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Text widgets show plain text in edit/setup mode
I experience this issue also, but only for a few seconds each time. The text appears as Times New Roman, then it reverts to normal.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- 1
- Fixed and Solved Issues
- Reported - view
Re: VIDEO IS NOT WORKING
@IZZATI HAZWANI BINTI KHAIRUZAMAN OK, and the other activity? Have you done it correctly?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: VIDEO IS NOT WORKING
Hi Izzati! Unfortunately, I'm not able to replicate the issue. Are you saying the videos don't work for you? Have you played them til the last second?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Confusion on Groups
Hi Natalie! First, I just want to make sure we're on the same page regarding classes and groups. Please note that the course content (pages, videos, activities etc) appear the same in all classes.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: gratefulness mod 4
@snafu Wonderful! Good luck with the rest of the course! 👍
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Can I setup a bulk payment for my course?
Hi Sophea! Yes, that is possible. Please e-mail us at support@openlearning.com and we will set everything up. :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: gratefulness mod 4
@snafu Hi! No problem, I'm just glad we understand each other now. :) OK so here's how you do this: you click on the grey circle next to Cognitive elements.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: An outsider in pages of several of my courses
Hi there! Don't worry, Anish Patil is one of our developers. You can see his name on our team member page: https://www.openlearning.com/Team I'm not sure why he appears to have edited your page (I…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@rara zahra Hi there! Which course are you referring to?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Common Issues
- Reported - view
Re: gratefulness mod 4
@snafu I'm having a hard time finding the quiz you're referring to. From your course progress, the only thing you haven't completed in Module 4 is this page: https://www.openlearning.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: gratefulness mod 4
Hi Snafu! I checked the page, and it works well on my end. Are you referring to the matching exercise?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Video cannot working
Hi @Marini binti Ab Rahman ! Unfortunately, I'm not able to replicate the issue. Can you tell us more, please? Which video isn't working (I see several in this module),…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: How do I see my assessment results?
Also, is this for the pet sitting course? In that case, it might be best to ask the course facilitator. They would know where you need to upload it.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Completing a Course
- Reported - view
Re: How do I see my assessment results?
@Sophie Hi Sophie! Can you send us the link to where you would like to upload it?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Completing a Course
- Reported - view
Re: bjja gb student charter
@Stephen Fitch Great! It should still mark which answer was wrong though. We discovered that this is a bug, and it should be fixed soon. Thank you for reporting this!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: unhide the character for password.
Hi there, that depends on the browser. In Chrome, you can go to: Settings > Advanced > Privacy and security > Passwords and forms > Manage passwords > click on the eye next to OpenLearning.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- 1
- Ask the Community
- Reported - view
Re: bjja gb student charter
Hi Stephen, we're currently looking into this issue, and we'll be in touch shortly.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Exporting student assessments
@Robert McIntosh Hi! Xlsx or cvs file should pop up for download, however, if your pop-up blocker is enabled, that won't happen. Could you check if that's the case?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- 2
- Ask the Community
- Reported - view
Re: Adding a Checklist - timed out
@ Martin Ah yes! I did some testing and I get the same thing. Refreshing helps even though it times out, yes. Our dev team will fix this as soon as possible. Thank you for reporting this!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Adding a Checklist - timed out
@ Martin Hi Martin, could you give me the direct link? This one just sends me to the main course page.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: can't join introductory to Arabic level 1.
@ Habeeb opeyemi Hi Habeeb! I understand the message on the page is a bit confusing, but I assure you anyone is welcome to join the course. You can choose "No" when asked if you're a Malaysian…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: can't join introductory to Arabic level 1.
@Habeeb opeyemi Hi! Could you please share the link to the course you were trying to join, and I will take a closer look. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: my completion rate dropped by itself?!
@Alena Right. I think the course creator might not realized that that will show as incomplete. I'll notify her about this as well. Could you perhaps just upload a blank file for now?…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: my completion rate dropped by itself?!
@ Alena Ok, great. Thank you for your patience while we troubleshoot this. For number 7, did you upload any files?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: Confusion on Groups

Re: Text widgets show plain text in edit/setup mode

Re: VIDEO IS NOT WORKING

Re: VIDEO IS NOT WORKING

Re: Confusion on Groups

Re: gratefulness mod 4

Re: Can I setup a bulk payment for my course?

Re: gratefulness mod 4

Re: An outsider in pages of several of my courses

Re: Why does it still show "incomplete" after I've finished all activities on the page?

Re: gratefulness mod 4

Re: gratefulness mod 4

Re: Video cannot working

Re: How do I see my assessment results?

Re: How do I see my assessment results?

Re: bjja gb student charter

Re: unhide the character for password.

Re: bjja gb student charter

Re: Exporting student assessments

Re: Adding a Checklist - timed out

Re: Adding a Checklist - timed out

Re: can't join introductory to Arabic level 1.

Re: can't join introductory to Arabic level 1.

Re: my completion rate dropped by itself?!

Re: my completion rate dropped by itself?!

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