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Omnaya Omar
Customer Success
Omnaya_Omar
Customer Success Team
New York, USA
Joined
Thu Apr 12 12:22:12 UTC 2018
731
posts
336
likes received
36
followers
Latest Posts
Re: the progress bar do not work properly
@ Nur qaidatul aqila Hi Nur. Thank you for the links! I was able to duplicate your issue and will get back to you once we've resolved the problem.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: how to hide pages and/or modules
Hi there! You can hide your previous module set by going to "course setup" > "appearance" and dragging the old module set from the left column into the right one.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Ask the Community
Reported - view
Re: how to hide pages/modules temporarily
Hi there! You can do this by: 1) Creating a new module set in "course setup" > "content" 2) Go to "course setup" > "appearance" 3) You will see your new module set in the right column.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Ask the Community
Reported - view
Re: Can't see the student statistics
Hi there! This is an issue that currently persists throughout the whole site. Our team is already working on the problem and I'll be sure to notify you when it's fixed :)
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: chat application
Hi there! Which web browser are you using? It seems to be working normally on Google Chrome. If you have any screenshots of the problem, that would be very helpful!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: URL on Menu Changes When Go to Course Setup
Hi there! Our team is currently working on this issue. Someone will let you know when it's resolved. We really appreciate your patience!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Cannot upload
@TLF NUR AISHAH BINTI ZAMRI Hi there! It seems you've already managed to gain 100% completion in the course. Congrats! Please let us know if you need any more help.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
1
Fixed and Solved Issues
Reported - view
Re: "something went wrong"
Hi there! Can you please provide a link to the course? I'll do my best to help you out!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Something wrong with the Site !!
Thank you so much for the link! Hmm I can't seem to replicate your issue and it appears the site is still functioning properly for other users. I'm not sure we support Internet Explorer 10 so that…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Something wrong with the Site !!
Hi there, can you please link me to the course you're having trouble with? Also, could you let me know which browser you're using and if it's up to date?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: How do I join a course on OpenLearning?
@NURFARAHIN JAHRANA Hi there! Can you try accessing the course via this link? https://www.openlearning.com/courses/upm-tamadun-islam-dan-tamadun-asia-titas-/homepage
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Choosing Courses
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@ DHMB-Nasrin Hazirah binti Daud Hi there! Can you please provide a link to the course you're having trouble with? I'll do my best to help you out!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Common Issues
Reported - view
Re: All courses locked.
@Roy Tan Hi there! This issue should be resolved now! Please let me know if you're still experiencing the issue :)
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: How do I join a course on OpenLearning?
@Muhammad Alif Anwar Bin Mohd Amin Zaki Hi there! Can you try accessing the course via this link? https://www.openlearning.com/courses/upm-tamadun-islam-dan-tamadun-asia-titas-/homepage
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Choosing Courses
Reported - view
Re: Unable to finish course (forensic accounting)
Hi Steve! I believe the problem with week 7 should be resolved and you should have a tick now. Module 4 seems to be working properly on my end. Have you tried the following?…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: How do I join a course on OpenLearning?
@CHONG HUI QI Hi there! This course seems to be having an issue with it's landing page. I have checked and you are already added to the course. Can you try accessing it from this link instead? https:…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Choosing Courses
Reported - view
Re: How do I join a course on OpenLearning?
@Megat Darwish Haiqal bin Rozelan Hi there! It looks like there's a problem with the course's landing page. However, you are already registered as a student within the course.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Choosing Courses
Reported - view
Re: How do I join a course on OpenLearning?
@ Megat Darwish Haiqal Sure thing. I'll check with our team to see what we can do and get back to you as soon as I can :)
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Choosing Courses
Reported - view
Re: How do I join a course on OpenLearning?
@ Megat Darwish Haiqal bin Rozelan Thank you for including a screenshot! I see that you're on mobile. Could you try joining the course on desktop? Perhaps it will work then.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Choosing Courses
Reported - view
Re: How do I join a course on OpenLearning?
@Megat Darwish Haiqal bin Rozelan Thank you for the link! It seems to be working just fine. Did you check to make sure you are logged in before clicking the join now button? If you need help,…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Choosing Courses
Reported - view
Re: How do I join a course on OpenLearning?
@ Megat Darwish Haiqal Hi there! Can you please link me to the course you're having trouble with? I'll do my best to help you out!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Choosing Courses
Reported - view
Re: Unable to complete a course
@ mohamad izham bin harun Thank you for the link! You might have an issue uploading your file because it's the wrong file type. This activity only accepts the following file types: doc, xls, ppt,…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Unable to complete a course
@ mohamad izham bin harun Hi there! Can you please link me to the course you're referring to? I'll do my best to help you out!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Unable to complete a course
@Edward John Surowiez Hi Edward, I would be more than happy to try and upload your essay for you. Can you please provide a link to the page where it needs to be uploaded?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Relative dates for modules of the course
Hi Misha! I'm afraid that's not possible. You can use the "self-paced" option to make sure students can't move on until the previous module is complete.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Ask the Community
Reported - view
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