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Omnaya Omar
Customer Success
Omnaya_Omar
Customer Success Team
New York, USA
Joined
Thu Apr 12 12:22:12 UTC 2018
731
posts
333
likes received
36
followers
Latest Posts
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@ LEE SHIN YE Thank you for the link! There is currently a small issue with one of the widgets on that page. Our development team is working on a fix as we speak.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Common Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@LEE SHIN YE Hi there. Can you link me to the course you're referring to and let me know which activity is giving you trouble?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Common Issues
Reported - view
Re: how to change student id
Hi there! Are you referring to their display or username that they created on OpenLearning? Or an ID number that was given out by a university or institution?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
1
Ask the Community
Reported - view
Re: Cannot Access Assessment
Hi @ Dave Herman @ mooc uthm johor ! You might need to have your roles updated in order to access student assessments. To do this, one of your course admins must go into course setup > roles and…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Cannot Access Assessment
Hi there! I see that you're on mobile. Can you try accessing the course on desktop instead?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: How do I join a course on OpenLearning?
@Sasha Alfred Hi Sasha. We've replied to your email regarding this issue :)
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Choosing Courses
Reported - view
Re: bjja gb student charter
Hi there! Can you please provide me with a link to the page where the problem is occurring? I'll do my best to help you out.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Share Widget - email notifications
Hello! There isn't currently a method that allows course creators to be notified of posts made from a widget. However, if you ask students to leave a comment on the bottom of the page after they…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
2
Ask the Community
Reported - view
Re: No active submission buttons
Hi there! Can you link please me to the course you're referring to? I'll do my best to help you out!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: DELETED
Hi Martin! Can you please link me to the course you're referring to and also provide some screenshots of the problem? I'll do my best to help you out!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Can't get past requirement for UitM State Campus
Hi there! It might be set up that way as to only have the course available for certain students. If you like, you may try to contact the course admins to ask them for entry.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Copying modules
Hi there! Unfortunately, there is no way to copy an entire module as of now. You can copy individual pages by following the steps here though: https://help.openlearning.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
1
Ask the Community
Reported - view
Re: Introduction
Hi there! Where are you having trouble uploading your photo? Can you please provide a link to the page? I'll do my best to help you out!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Setting end date for a course
Hi there! You can change the timing and pacing settings of your course by going to "Administer students" > "Timeline" and changing your course to "Scheduled".…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Ask the Community
Reported - view
Re: How do I assess learners?
@ M Zamrud Zainal Hi there! I'm glad you've found our new help community already. I believe what you're looking for is under "Report Design" :)
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Assessing Students
Reported - view
Re: Course Content Inaccessable
@ Elizabeth Fais Hi Elizabeth! I've checked the course and it doesn't seem to have any content anymore. Sorry about that! You can search for some other courses within your interest here: https://www.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: YouTube and Vimeo Videos not appearing on promo page
Hi Merida! I've responded to your email regarding this issue :)
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Ask the Community
Reported - view
Re: Collaborating before publishing
Hi Martin! Do you mean you'd like to invite a colleague to help build the course? Here are a couple of articles that might be helpful: 1) https://help.openlearning.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Ask the Community
Reported - view
Re: query
@ Swati Sharma Hi Swati. Thank you for the link! I have contacted your course admin and hopefully, they will fix the issue soon. Please check back within the next few days and if there is still a…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Issue deleting files from file widget
I got another complaint about this today. Have we made any progress on this issue?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: query
@ Swati Sharma Can you please provide me with a link to the course? I'll do my best to help you out!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: query
Hi Swati! I mentioned this on your previous post but your course admins will not be notified of what you post here. Could you please try contacting them by leaving a comment within the course?…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Error
Hi Swati! This is the OpenLearning support forum. Your course admins won't be notified of anything you post here. If you would like to contact someone within your course about a question you have,…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Error on the task
Hi Nadia! We've responded to your query via email :)
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Incorrect completion bar
@ Ammar Hafiffi Bin Mohamad Isa Hi Ammar, I momentarily changed something so that you could achieve completion and gain a certificate. Afterwards, I put it back so your progress might now show 100%…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
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