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Omnaya Omar
Customer Success
Omnaya_Omar
Customer Success Team
New York, USA
Joined
Thu Apr 12 12:22:12 UTC 2018
731
posts
336
likes received
36
followers
Latest Posts
Re: I cannot answer some of the questions posted so I could not complete my work please kindly fix it
@Madina Tuzubekova Hi there! All pages in the course should be accessible now. Please let me know if you're still having any issues.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@Shahidul Alam Hi Alam! All pages in the course should be accessible now. Please let me know if you're still having any issues :)
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Common Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@ Shee yik ee Hi there! "Pending" means that your teacher is reviewing the work you submitted. Once they have released the results, the status will change to "complete"
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Common Issues
Reported - view
Re: Cannot answer the questions posted
Hi there! Can you please provide a link to the page that's giving you trouble?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Why I can't look at my answer after I save and submit?
Hi there! Can you please provide a link to the activity that's giving you trouble?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Ask the Community
Reported - view
Re: Hye, i have submitted my activites but it still showing pending for more than 2 weeks.hope to get the feedback soon.
Hi there. Can you please provide a link to the course?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@ Shahidul Alam Hi there. There was a slight tracking issue on that page and it has now been resolved :)
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Common Issues
Reported - view
Re: problems loading content
@ Melody Eues Hi there! Could you please link me to the page where the problem is occurring?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: problems loading content
Hi again! This issue should be resolved now. If the problem is persisting, could you please link me to one of the pages that isn't working or include some screenshots of the problem?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@ Joanne Ng Siew Xing Hi Joanne! There were some slight errors on those pages. The problem has been resolved and you should have received progress on them now.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
1
Common Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@Tiisetso Maikholu Hi there! It looks like you were able to reach 100% in that course. Congrats! :)
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Common Issues
Reported - view
Re: Does OpenLearning platform have an option to grade assignments via rubric?
Hi there! We don't have that option available. However, I do believe grading using learning outcome tags might be able to get you close to what you're trying to accomplish! https://help.openlearning.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Ask the Community
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@ Tiisetso Maikholu Hi there! There was a slight error on that page. It has been taken care of and you should have received a certificate for that course now.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Common Issues
Reported - view
Re: problems loading content
Hi there! Thanks for reporting your issue. Our team is aware of the problem and currently working on a fix. We will update you as soon as it's been resolved.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: How do I add a multiple choice quiz at the end module?
Hi there! Here is a guide on how to create a quiz page. Please let me know if you have any more questions! https://help.openlearning.com/t/y72c05/how-do-i-create-a-quiz-page
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Ask the Community
Reported - view
Re: Cannot submit the correct answer
@NURUL FATIHAH BINTI ALIAS Thank you so much for the info! The question should work properly now. Please let me know if the issue persists.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Technical problems
Hi there! Can you please provide a link to the course you're having trouble and let me know which question it is? I'll do my best to help you out!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Cannot submit the correct answer
Hi there! Can you please provide a link to the page you're having trouble with and specify which question it is? I'll do my best to help you out!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Status:Offline
Hi there! Could you please provide a screenshot of the problem? And if it's happening in a specific course, could you also include a link? I'll do my best to help you out!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@ DHMB-Nasrin Hazirah binti Daud Hi again. I made a temporary workaround so that you can get your certificate. You should have received it now!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Common Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@ DHMB-Nasrin Hazirah binti Daud Hmm that's odd! May I ask which browser you're using? Perhaps completing the page on google chrome might work.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Common Issues
Reported - view
Re: OpenLearning Module
@ Sierra Payne Thank you for the info Sierra! I see that you're using Safari. Can you try resubmitting your assignment on that page in Chrome? I think that might solve the issue.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@ DHMB-Nasrin Hazirah binti Daud Hi there! I've tested the page and it seems to be working correctly on my end. Can you try: 1) Interacting with everything on the page 2) Make sure you have clicked…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Common Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@ Nurul 'Ilya Basharuddin Hi Nurul! Can you clarify your problem for me a bit more? Are you trying to edit your course as an admin? Or submit an answer as a student?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Common Issues
Reported - view
Re: Cannot submit answer
Hi there! Can you please link me to the course you're having trouble with? I'll do my best to help you out!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
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