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Omnaya Omar
Customer Success
Omnaya_Omar
Customer Success Team
New York, USA
Joined
Thu Apr 12 12:22:12 UTC 2018
731
posts
336
likes received
36
followers
Latest Posts
Re: Due date
@ BAVANEE PREYA Hi there! This course seems to be open right now. Are you still having trouble accessing it?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
5 yrs ago
Ask the Community
Reported - view
Re: More than one option on sign up
Hi Natalie! It's not possible for students to register their choice on the Landing Page. However, you can try including instructions on your Landing Page asking students to contact you with their…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
5 yrs ago
Ask the Community
Reported - view
Re: Video not functioning
Hi there! Couldyou please provide a link to the page?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
5 yrs ago
Fixed and Solved Issues
Reported - view
Re: Missing Modules
Hi there! You have the correct number of modules :) It seems this course only has those right now. You can double check with the course admin since this is a course specific query.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: cant get 100%
@Nor Faizah Zulbakri Hi there! I've made another adjustment. Could you try it one more time?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@ JUWITA AMIRA BINTI AMIR HAMIDON Hi there! It looks like you've reached 100% and have been issued a certificate. Please let us know if there are still any issues.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Common Issues
Reported - view
Re: How do I obtain the access code for a specific course?
@Susanne Posch Thank you for the link! This user has messaging turned off. Their course is also not active anymore. I have taken it offline to avoid any confusion in the future.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Choosing Courses
Reported - view
Re: answer space does not exist
Hi there. Can you please link me to the page you're referring to?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Ask the Community
Reported - view
Re: How can i find and view my comment on the video?
Hi there! Can you please link me to the page you're referring to?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Ask the Community
Reported - view
Re: How do I obtain the access code for a specific course?
@Susanne Posch Hi there! Can you please provide a link to the course?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Choosing Courses
Reported - view
Re: Unable to upload slides
@yo Hi there. Is there anything we can help you with?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Ask the Community
Reported - view
Re: cannot finish that part
Hi there! You seem to have the correct answers in place. Sometimes this widget can be a bit sensitive to capitalized letters or extra spaces. Can you try copying the words directly from the box on…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
1
Fixed and Solved Issues
Reported - view
Re: Unable to start course
@ Abdulqader Saroury Hi there. If you're already enrolled in the course, you can find it in your course list by clicking the globe icon on the top right of the screen next to your profile picture.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: How do I join a course on OpenLearning?
@ John Brady Thank you for the screenshot it's very helpful. I see now that you're on Learn which is a bit different from standard OpenLearning. Could you please link me to the course you're trying…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Choosing Courses
Reported - view
Re: task stated incomplete (2/3) although everything from watching video, like and comment is already completed. plshelp..
Hi there! Please make sure to put an answer in the text widget and also leave a comment at the bottom of the page. This should allow you to gain full progress.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: How do I join a course on OpenLearning?
@ John Brady Hi there! Some courses can be set so that only people invited by the course admins via email can join the course. You can ask the course creators to add you to the course but please…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Choosing Courses
Reported - view
Re: How do I join a course on OpenLearning?
@Amirah Aishah Bt Markom Hi again! The enrolment issue should be solved and all users should be able to join by clicking the "join now" button.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
1
Choosing Courses
Reported - view
Re: How do I join a course on OpenLearning?
@ Amirah Aishah Bt Markom The course's enrolment seems to be having an issue. We're currently looking into it and will update you when it's been fixed.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Choosing Courses
Reported - view
Re: How do I join a course on OpenLearning?
@ Amirah Aishah Bt Markom Hi there! I have manually enrolled you in the course. You should be able to access it now.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Choosing Courses
Reported - view
Re: Pending activities
Hi there. When an activity is "pending" that means the course admin must manually review the activity and mark it as done. It would be best to contact your course admin about this issue.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Ask the Community
Reported - view
Re: Latin Chasuble
@Michele Ruegemer Hi there! The problem should be resolved now. Please let me know if you're still experiencing the issue.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: I have complete my course but my certificate have no signature
Hi there! The signature must be set up by your course admin. It would be best to contact them regarding this issue. You can do this by posting a comment within the course or sending them a message…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Says my answers are wrong
@ Lidia Ferreira Hi Lidia! Are you typing the answers into the spaces? Perhaps try copying them from the box on the right and pasting them into the correct blanks instead.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@ Farah Aida Mohammad Thanks for the link Farah! On that page, did you make sure to: Watch every video to the end Receive a case from the random spinner Scroll through the entire page
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Common Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@ Farah Aida Mohammad hi can you please provide a link to the course or page that's giving you trouble?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
6 yrs ago
Common Issues
Reported - view
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