What do emails sent from OpenLearning institutions and courses look like to learners?
Emails that learners may receive from your OpenLearning institution
When adding learners to the institution and/or courses within, the email they receive will differ based on different factors.
Adding the learners to the institution
This email is customisable (Institution Settings > Settings > Appearance)
If the learner already has an OL account
If the learner doesn't have an OL account and you're creating one for them
If the learner doesn't have an OL account and you're letting them create one / they happen to have an OL account with a different email
Inviting learners to a course from the institution portal
When you invite a learner to a course from the institution portal, they receive a Welcome to the course email. It includes:
- course name
- name of the organisation the course belongs to
- course outcomes as previously set up in the course settings
- link to the course
If you invite them to the institution AND a course from the institution portal, while they don't have an OL account yet, they receive the institution email only. They only receive the course email after they create an account and verify their email.
Emails that learners may receive from your course
Joining OpenLearning
Verify your email
When a user first registers, they get an email from OpenLearning to verify their email.
Joining a course
Welcome to (course name) email
When a learner joins a course independently (ie by clicking on the Join button), they receive a Welcome to the course email.
It includes:
1 - course name
2- name of the organisation/person the course belongs to
3 - course outcomes as set up in the course settings
4 - link to the course
A course administrator can enable or disable this email in Course setup > Notifications > Learners > Course emails:
Inviting a learner to a course from within course
When you invite a learner from the course directly (Administer learners > Learners and tick the "Send email to learners" box), they will receive a different email based on whether they already have an OpenLearning account or not.
If they have an OL account, the email includes:
1- course name
2 - the name of the person who invited them
3 - course link
4 - their login email
If they do not have an OL account:
In addition, this one includes:
- The link to create an OL account
- A way to link an existing account with this invitation (in case a learner already has an OL account with a different email they received the invite to)
If they have an OL account, the course is private and their email is unverified, the welcome email will include a link asking them to verify.
Note: until they verify, you will see them under Pending learners:
Facilitating
Reminder message
Course admins and facilitators can send a pre-defined reminder message to selected learners. Reminder messages are great for nudging learners who might not have made any progress for a while.
The reminder message a learner receives when no progress has been made:
The reminder message a learner receives when some progress has been made:
The reminder message a learner receives when the course is almost complete:
To send a reminder message:
- Go to Administer Learners > Learners.
- Tick the box next to the selected learner name(s).
- Click Send Reminder Message.
Weekly and daily digest
If enabled, a learner might receive weekly/daily digest. To learn more about those, please refer to What is daily digest? and What is a weekly digest?