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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

My name is Alenka. I love learning, teaching, and helping others.

I'm a big fan of e-learning and MOOCs in particular.

I am also a member of the Customer Success Team at Openlearning, and I'm very excited to be a part of this community!

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If you have any questions or comments, please send us an e-mail at support@openlearning.com.

Joined 18 Jan 2018

2,754posts

685likes received

Latest Posts

Re: I want closed this account,anda want created news account...how to closer this account?
@Non Tonon Please send an email to support@openlearning.com and we'll help you from there. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 7 hrs ago
- Report an Issue
- Reported - view
Re: Unable to enter course that someone has enrolled me in
Hi there! Your account has been verified so you should be able to access the course now. Please give it another try and let us know how it goes. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 9 days ago
- Report an Issue
- Reported - view
Re: Unable to subscribe new students
Hi Muttaqin Rahmat Pangaribawa, we have sent you an email. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 9 days ago
- Ask the Community
- Reported - view
Sorting courses

On the behalf of a learner: "i would like to suggest to add a feature that allows us students to organise our courses/ classes into folders so it is easier to access and looks much neater. thank you!"
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 2 wk ago
- 4
- Suggest a Feature
Re: Telehealth Course
@Chelsea Cooper Hi Chelsea, can you please send the link to the page you're referring to and a screenshot of your answers to support@openlearning.com and we'll take a closer look. Thank you.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 2 wk ago
- Ask the Community
- Reported - view
Re: OpenLearning Invitation to Mar23-Sep23 ACCA TX(MYS) Taxation is not Accessible with Error Message (Service Unavailable/503-Gateway Error)
Hi Lee, we are currently experiencing some technical difficulties that should be resolved shortly. You can follow https://status.openlearning.com/ for updates. Thank you for your patience.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 wk ago
- Report an Issue
- Reported - view
Re: Setting multi-tier pricing
Hi Chong Siu Hou, thank you for your message. It is already possible to set up a different price for your institution members. Please refer to this help article and let us know if you have any…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 wk ago
- Suggest a Feature
- Reported - view
Re: How do I update the course navigation?
@charmaine o'brien Hi Charmaine! Could you please send the link to the page in question and a screenshot of the issue to support@openlearning.com, and we'll take a closer look? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 wk ago
- Appearance & Branding
- Reported - view
Provide an option to disable/hide chat and announcement pop-ups

This was shared by one of our users via email who asked us to post it here on their behalf. "how do I stop these continual annoying pop ups! They are very annoying and you're welcome to pass on my…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 wk ago
- 4
- Suggest a Feature
Re: Able to see which group the learner belongs to in post submission.
Hi @Atikah Hajar - when learners post on behalf of a group, it's a group name that's displayed on the post. Like this: Could you clarify you're scenario, I'm not sure I understand it.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 1 mth ago
- Suggest a Feature
- Reported - view
Re: Big Ideas - not saving
@Jacinda Burns Can you please send us an email to support@openlearning.com with the link to the page in question? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 1 mth ago
- Ask the Community
- Reported - view
Re: Telehealth certificate
Hi Lara! OpenLearning provides the learning platform for organisations and individuals to teach their courses. If you have any platform or technical issues, you can always ask us!…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 1 mth ago
- Ask the Community
- Reported - view
Re: Certificate
Hi Pooja, could you please share the link to the course you're referring to?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 1 mth ago
- Ask the Community
- Reported - view
Re: Set up functionality for scheduling Announcements
@Carroll Graham Yes, it is indeed within the next few weeks! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 1 mth ago
- Suggest a Feature
- Reported - view
Re: Pre-enrolment questions - page formatting
Hi Sally, thank you very much for your suggestion. The pre-enrolment questions feature is currently getting a major update. The new feature will be called Learner Survey Builder,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 1 mth ago
- 1
- Suggest a Feature
- Reported - view
Re: Set up functionality for scheduling Announcements
HI Carroll! Thank you for your suggestion. I have great news - scheduling announcements is a feature that is currently in the works and is about to be released! Stay tuned! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 2 mths ago
- Suggest a Feature
- Reported - view
Re: My video on mentorship
Hi Mukami! Could you share the link to the page with this video so we can take a look?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 2 mths ago
- Report an Issue
- Reported - view
Re: Video playback error
@Kuan Zhou-Win Thank you. Could you please make a recording of your screen while trying to play the video and send it to support@openlearning,com?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 2 mths ago
- Report an Issue
- Reported - view
Re: Video playback error
@Kuan Zhou-Win Thank you for trying that. Can you please try incognito as well?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 2 mths ago
- Report an Issue
- Reported - view
Re: Video playback error
Hi Kuan, thank you for providing the links. I tested all the videos and they work well on my end. Could you please try to play them again in the latest version of Chrome using incognito browser…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 2 mths ago
- Report an Issue
- Reported - view
Re: Videos not loading
Hi Tayne, can you please share the link to one of the pages with the videos that aren't working? Also, if you can share which device (mobile, laptop, etc) and browser you are using? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 2 mths ago
- Ask the Community
- Reported - view
Re: OpenLearning class error
Hi Jinyi, Thanks for your question. Is this a public course? If so, you can leave the wrong class and join again to enter the correct one. https://help.openlearning.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 mths ago
- Ask the Community
- Reported - view
Re: Issue with Course
Hi Gary, Thanks for your message. Could you please send the links to the short answer and wordsearch pages and the screenshots of the issues? I'm happy to look into this further for you.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 mths ago
- Report an Issue
- Reported - view
Re: AI Assistant
Hi Rudy! If you're referring to AI Content Generator, you'll find it within Text widget. Please refer to https://help.openlearning.com/t/p8hcsvfx1hb3m/openlearning-ai-assistant-activity-generator If…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 mths ago
- Report an Issue
- Reported - view
Re: Unstable website
Hi Bill, Thank you for your reporting the issue. Could you please send us an email to support@openlearning.com with the link you're trying to access, a screenshot of the issue and which device you're…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 mths ago
- Report an Issue
- Reported - view

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