Omnaya Omar's Profile - OpenLearning Help Community

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Re: Video Playback Error
@Jose Villagomez Thanks for letting us know Jose. The playback error still occurs on my end as well. I have sent another message to your course admin in order to resolve the issue and will be sure…
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Video Playback Error
Hi Jose! We have contacted your course admin regarding the issue and will update you as soon as we hear back from them. We appreciate your patience :)
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: How can I reach my instructor?
Hi there! You can learn how to contact your facilitator here: https://help.openlearning.com/t/63p524/who-do-i-contact-when-i-have-a-course-specific-query
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Updating display name doesn't update the certificate
Hi there! We would need to regenerate the certificate for you after you have updated your name. Could you please email your query to us at support@openlearning.com ?
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Add enrollment date range for Student Data export in all classes
@lindsayb Hi Lindsay! You can do this by first adding them to your institution as a staff member by following these instructions: https://help.openlearning.…
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- 1
- Suggest a Feature
- Reported - view
Re: Won't let me make a payment
Hi Mel! I've responded to your email.
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Couldn’t access announcements
Hi Yen Teng! I see that you are enrolled in the Brand Management course. Are you still having an access issue? If so, could you please describe the problem and provide a screenshot?…
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Unable to play chapter 7 link 5 video food recall in food safety and quality management course.
Hi Sabir! The course administrator is aware of the issue and has turned off tracking for that page. This means you do not have to watch that video in order to receive 100% completion in the course.
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: creating a URL
Hi there! To create a new course, please go to the OpenLearning.com homepages and scroll all the way to the bottom. You will find “create a new course” under the “Platform” column.
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Unable to view the survey in editing or view mode?
Hi there! Please make sure your web browser is at "Actual Size" (100%). If it is zoomed in or out, the Survey widget may not appear on the screen. Once you set your browser to 100,…
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Certificate Issue
@Azeem Khan Thank you for letting us know! We will get in touch with him again so that we may get to the bottom of the issue. Someone will update you once it has been resolved.
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: The name on the certificate verification
Hi Azeem! The "name" displayed on this page is your profile name, not your display name. I hope that clarifies things! On the actual certificate, it is your display name that is featured.
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Auditing the course and cannot progress from one module to the next
@Rudy Pilotto Hi Rudy! Is your course pace set to "self-paced" ? If so, they may need to complete all pages within the module in order to move on to the next one.
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: how to hide pages temporarily
Hi there! Unfortunately, if you hide the page from one class, it will hide it from all of the other classes in the course as well. I would recommend creating a copy of your current course and…
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Certificate Issue
@Azeem Khan Hi Azeem! Which course are you referring to? I see the only course you are signed up for is Exploring Habitable Worlds. This certificate should have a signature but it doesn't seem to be…
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Certificate Issue
Hi Andre, thanks for getting in touch! The administrator for that course did not set up that certificate to have a signature, so this is the correct appearance.
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Survey and quiz function not working for android
@PeopleHive Consulting Group Sdn Bhd Yes, our team has plans to continue updating the android app in the future and resolving this issue. For now, you can ask your students to make sure they have…
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Survey and quiz function not working for android
@PeopleHive Consulting Group Sdn Bhd Hi Chantal! Thanks for getting in touch. We're aware there is currently a slight technical issue with the quizzes when accessed on mobile.…
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Quiz function does not work
@Rudy Pilotto Thanks for the screenshot Rudy! Could you provide a link to that page please? I'd be happy to test the issue for you.
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Quiz function does not work
Hi Rudy! Could you please provide a screenshot of the issue. I'd be happy to look into it for you!
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Annual course
Hi Dan! Great question. We recommend using our Course Copy feature to solve this issue. You can create an exact copy of your course under a new URL and then invite the students into the new version…
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Answer boxes and Multiple Choice Questions & Answers Not On Macbook Pro?
Hi Toni! Could you provide a screenshot of the issue, please? I'd be happy to help you out.
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Cert issue
Hi there, Thanks for getting in touch! All AKPK courses are closed for access (since the 30th of June 2020) so you will not be able to access it any longer.…
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Understanding Ageing course
Hi there! I see you were able to complete your course. Congrats! Please let us know if you have any more questions.
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Hello!!
Hi there! We see you were able to complete your course. Congrats! Please let us know if there is anything else we can help you with :)
- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Report an Issue
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Omnaya Omar

Re: Video Playback Error

Re: Video Playback Error

Re: How can I reach my instructor?

Re: Updating display name doesn't update the certificate

Re: Add enrollment date range for Student Data export in all classes

Re: Won't let me make a payment

Re: Couldn’t access announcements

Re: Unable to play chapter 7 link 5 video food recall in food safety and quality management course.

Re: creating a URL

Re: Unable to view the survey in editing or view mode?

Re: Certificate Issue

Re: The name on the certificate verification

Re: Auditing the course and cannot progress from one module to the next

Re: how to hide pages temporarily

Re: Certificate Issue

Re: Certificate Issue

Re: Survey and quiz function not working for android

Re: Survey and quiz function not working for android

Re: Quiz function does not work

Re: Quiz function does not work

Re: Annual course

Re: Answer boxes and Multiple Choice Questions & Answers Not On Macbook Pro?

Re: Cert issue

Re: Understanding Ageing course

Re: Hello!!

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