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Ferry Darmadi
Customer Success
Ferry_Darmadi
Customer Success and Onboarding Associate
Jakarta
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Joined
Mon Aug 23 02:35:56 UTC 2021
381
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49
likes received
8
followers
Latest Posts
Re: chat
Hi Melanie, Thanks for getting in touch. Please help to send me the course link so I could have a look?
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
3 yrs ago
Report an Issue
Reported - view
Re: Widget that accepts both group and individual submissions
Hi, Thanks for the update and thank you for allocating the time to suggest a feature in this section. This suggestion is visible to our product team who will make the decisions on features for the…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
3 yrs ago
Suggest a Feature
Reported - view
Re: continue course design
Hi, Thanks for getting in touch. I could see the content in your course and your course link: https://www.openlearning.com/eltc/courses/action-research-for-elt-practitiopners/homepage/?…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
3 yrs ago
Ask the Community
Reported - view
Re: Hapus riwayat obrolan
Hi BRini, Terima kasih atas pertanyaannya. Mohon maaf buat saat ini kami masih belum bisa untuk menghapus progress. Tapi ini merupakan masukan yang bagus untuk pengembangan OpenLearning ke depannya.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
3 yrs ago
Ask the Community
Reported - view
Re: Course Posts recorded as only 2/3 complete
Thanks for the update and feedback Merida. Have a great day.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
3 yrs ago
Report an Issue
Reported - view
Re: Landmark Discrimination & Harassment Training Certificate Issue
Hi Dylan, Thanks for getting in touch. Please help to confirm that you already using Google Chrome browser for this training and you are doing this training in one sitting as per course tips below?
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
3 yrs ago
Report an Issue
Reported - view
Re: Students getting notifications that they have completed only first module of course
Hi Merida, Thanks for getting in touch. This might be caused by Learner digests. Learner digests are weekly emails to learners that show them where they have left off in the course and what pages…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
3 yrs ago
1
Report an Issue
Reported - view
Re: Course Posts recorded as only 2/3 complete
Hi Merida, Thanks for the update. After further investigation, I could see that user must post a comment to get progress for this page. I have tested it and could get 100% completion after posting a…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
3 yrs ago
Report an Issue
Reported - view
Re: Course Posts recorded as only 2/3 complete
Hi Merida, Hope you are doing well. Please help to send me the page or activity name or link where this post is located so I could have a look. Thanks Merida.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
3 yrs ago
Report an Issue
Reported - view
Re: Chris Facio
@Chris Facio , Hope you are doing well. Please help to send me the course link so I could have a look. Thanks Chris.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
3 yrs ago
Report an Issue
Reported - view
Re: Cyber law course doesn't load.
@NR , thank you for contacting us. I have checked the course, the contents are still available and the course is still active. Regarding chapter 1 and activity "Let's learning",…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
3 yrs ago
Ask the Community
Reported - view
Re: Incomplete progress
@Onyigbuo Lucy Chiamaka , Thanks for your feedback. I could see all of your progress is 100% completed now. Do you still seeing this issue?
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
3 yrs ago
Report an Issue
Reported - view
Re: delete account
@- Zahra , you can reactivate your account by logging in and choosing Account settings > Click Reactivate my account.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
3 yrs ago
Ask the Community
Reported - view
Re: Video playback unavailable
@Onarld Nuwaheereza Hi, thanks for reaching out. I hope you're doing well today. We were able to replicate the video playback issues you were experiencing.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
3 yrs ago
1
Report an Issue
Reported - view
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