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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Latest Posts

Re: can't access module
Hi @Adelaine Mesa Sadie , Thanks for reaching out. We've responded to you via email. Kindly reply to us there and let us know if the issue persists. Thank you.
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: Cant login back from the account
Hi @Pablo Duque , Thank you for contacting OpenLearning's Customer Success Team. We understand that you're having trouble accessing your account. To assist you further,…
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: Issue with system error message
Hi @Ehsan Tavakoli-Nabavi , Thanks for reaching out and for sharing the screenshot. To help me investigate and get this resolved for you, could you share a few more details?…
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: Errors in Assignment Marking and Crossword Puzzle
Hi @Zhouxuchen , Thanks for reaching out. If you are still encountering an issue with the quizzes, kindly share the course link so we can take a look. Thanks!
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: the progress isn't updating after i finish
Hi @DIA-Sandya Naidu , Thanks for reaching out. We're able to confirm that you have made a progress on the pages and course. Please let us know if you need further assistance.
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: Pengurusan Persatuan Di Sekolah (MPU3221)
Hi @WAN SUHAIMI WAN SETAPA , Thanks for reaching out. Could you kindly share the course link and a screenshot of what you are seeing so we can take a look?
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: I can't delete my account
Hi @Ehrica Nicole Hari , Thanks for reaching out. We'll be glad to assist you further, kindly send as a message thru support@openlearning.com, using the email address associated to your OpenLearning…
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: Problem with Completing the Course
Hi @Adeline Xin Li Wong , Thanks for reaching out. We're able to confirm that you have now completed the course, congratulations! Please let us know if you need further assistance.
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: Hi. I can't get started on the training as it's written that I need approval from the administrator. I am starting on hiv online training
Hi @Dr Afiq , Thanks for reaching out. OpenLearning provides the learning platform for organisations and individuals to teach their courses. If you have any platform or technical issues,…
- Karen_Diaz
- 1 mth ago
- Fixed and Solved Issues
- Reported - view
Re: Certificate
Hi @Adellene Celso , Thank you for reaching out. To check on your progress and see which pages you haven't fully completed, please go to the course and click on the green and white progress bar at…
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: Certificate
Hi @Savanah Olivia Robbins , Thanks for reaching out. We've responded to you via email. Kindly reply to us there and let us know if the issue persists. Thank you.
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: I’m unable to access the open learning course. What should I do?
Hi @NUR AMALINA BINTI MOHAMED RAZALI , Thanks for getting in touch. You might be able to get the activation code from the course staff. You can contact them by sending them a private message from…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: I can't donwload credentials 4 English as Instructional Languange for preschool Teachers Level 4
Hi @ZURA ATIKAH BINTI ABD JALIL , We managed to locate your course and tested downloading the certificate from your progress page. Everything appears to be working correctly on our end,…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: I can't donwload credentials 4 English as Instructional Languange for preschool Teachers Level 4
Hi @ZURA ATIKAH BINTI ABD JALIL , Thanks for reaching out. Could you kindly share the course link so we can take a look? Thanks.
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: Course Progress Stuck at 96% (Completed All Modules)
Hi @WEI JIAYI , Thanks for reaching out. We've tested the completion of the page Safety of the public and we're unable to replicate the issue you've encountered.…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: Course Progress Stuck at 98% (Completed All Modules)
Hi @MOHD FARID BIN MOHD FIRDAUS, Thank you for sharing the course link. It seems that there are several empty widgets that are preventing you from completing the page Pensyariatan We have removed the…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: Certificate of completion
Hi @Basyir marwan b azimat , Thanks for getting in touch. Your certificate should have been emailed to you automatically once you reached 100% completion in your course.…
- Karen_Diaz
- 3 mths ago
- Ask the Community
- Reported - view
Re: Course Progress Stuck at 98% (Completed All Modules)
Hi @MOHD FARID BIN MOHD FIRDAUS , Thanks for reaching out. Could you please share the course link so we can take a look?
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: The crossword keeps getting stuck in the same place every time I try. I can’t finish it. The link or game might have a problem. Please help
Hi @ashim basnet , Thanks for reaching out. Could you kindly share the course link so we can take a look?
- Karen_Diaz
- 4 mths ago
- Report an Issue
- Reported - view
Re: It also says I have completed the third section, but somehow it is not showing that the task has been completed.
Hi @ashim basnet , Thanks for reaching out. Could you kindly share the course link so we can take a look?
- Karen_Diaz
- 4 mths ago
- Report an Issue
- Reported - view
Re: I cannot complete my remaining activities under module 2, it does not provide me the link to the activity, please help
Hi @Abhishek Aryal , Thanks for reaching out. We've responded to you via email. Kindly reply to us there and let us know if you need further assistance. Thank you.
- Karen_Diaz
- 4 mths ago
- Report an Issue
- Reported - view
Re: Match the Column Activity in "Components of a Business Plan" Lesson Not Checking
Hi @Shaleni Nauth , Thanks for reaching out. Could you please share the page link where the match it activity is placed so I can take a look?
- Karen_Diaz
- 4 mths ago
- Report an Issue
- Reported - view
Re: Open Learning Course Access Restricted
Hi @Dasalla Christwin Jerome , Thanks for reaching out. It looks like you may have a duplicate account on OpenLearning. To access your course for clearance,…
- Karen_Diaz
- 4 mths ago
- Ask the Community
- Reported - view
Re: Display Name on Issued Certificate
Hi @Syed Salim bin Eidzah , Thanks for getting in touch. We're glad to know that you have updated your profile name. Your next step is, go to Credentials tab on your profile page,…
- Karen_Diaz
- 4 mths ago
- Report an Issue
- Reported - view
Re: Unable to download certificate
Hi @LEE LAY HAR KPM-Guru , Thanks for your patience. Our technical specialists have tested the certificate downloads and were able to complete them successfully.…
- Karen_Diaz
- 5 mths ago
- Report an Issue
- Reported - view

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