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OpenLearning Help Community

Latest Posts

Re: I can't proced to the next module
Hi @Angelo Alvarez , Thanks for reaching out. We’ve identified that an unconfigured widget on the Moral Relativism page was preventing your progress from being recorded.…
- Karen_Diaz
- 10 days ago
- Report an Issue
- Reported - view
Re: Submitted post is not recorded as "completed"
Hi @Rheeya Faieza Khalil , Thanks for getting in touch. We'll be glad to check this further. Could you please share the name of the activity you're having trouble with so we can take a look?…
- Karen_Diaz
- 10 days ago
- Report an Issue
- Reported - view
Re: Submitted post is not recorded as "completed"
@Kotryna Lewis , Thanks for getting in touch. To check on your progress and see which pages you haven't fully completed, please go to the course and click on the green and white progress bar at the…
- Karen_Diaz
- 10 days ago
- Report an Issue
- Reported - view
Re: Credentials
Hi @NURWALLIS ABD HAMID AS SAFF RICH , Thanks for getting in touch. The status of your certificate is "pending." This means that your course administrator still needs review your work and issue your…
- Karen_Diaz
- 10 days ago
- Ask the Community
- Reported - view
Re: Unable to submit answer and complete course
@Lim Zi An Thanks for sharing the link. We’ll look into this and get back to you with an update shortly. In the meantime, you can reach out to your course provider regarding the certificate via the…
- Karen_Diaz
- 2 wk ago
- 1
- Report an Issue
- Reported - view
Re: Unable to submit answer and complete course
Hi @Lim Zi An , Thanks for reaching out. Could you please share the course link so we can take a look? Looking forward to your response.
- Karen_Diaz
- 2 wk ago
- Report an Issue
- Reported - view
Re: Error Generating Content with AI Assistant
Hi @Sandhya Maarga , Thanks for reaching out. We've responded to you via email. Kindly reply to us there and let us know if the issue persists. Thank you.
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: I completed my Applied Sport Psychology course but cannot access my Certification. Could you please assist?
@Ivan Muller , Thanks for reaching out. We've responded to you via email. Kindly reply to us there and let us know if the issue persists. Thank you.
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: UNABLE TO DOWNLOAD CERTIFICATE
Hi @Ivan Muller , Thanks for reaching out. We've responded to you via email. Kindly reply to us there and let us know if the issue persists. Thank you.
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: UNABLE TO DOWNLOAD CERTIFICATE
Hi @Sofa Arifatul , Thanks for reaching out. We understand you’ve had some trouble downloading your certificate, but rest assured we’ll get this sorted for you.…
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: I am facing in the ELTC Language & Literacy course.
Hi @Erna Farizan Thank you for reaching out. We’ve already replied to your email. Kindly respond there and let us know if the issue persists. Thanks!
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: Unable To Download Certificate
Hi @RUHIYATI IDAYU BINTI BORHAN KPM-Guru Thanks for your patience. Great news! You should now be able to download the certificate. Kindly give it another try and let us know if you need further…
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: ACCESS CODE TO ILPT COURSE IS INVALID
Hi @ARMAH BINTI AHMAD LASIM KPM-Guru Thanks for reaching out. We've responded to you via email. Kindly reply to us there and let us know if the issue persists. Thank you.
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: Unable to proceed with Level 2 Course , Unit 2 - Talk the change, Reflect, Record, Respond
Hi @Umi Atiyah Binti Baharuddin , Thanks for reaching out. Could you please share the course name or course link so we could take a look? We look forward to your reply.
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: UNABLE TO PROCEED LEVEL 2 CZ LEVEL 1 STUCK AT 85% EVENTHOUGH DO MANY TIMES ALREADY
Hi @CHONG SUE LING KPM-Guru Thanks for reaching out. We've responded to you via email. Kindly reply to us there and let us know if the issue persists. Thank you.
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: Unable To Download Certificate
Hi @RUHIYATI IDAYU BINTI BORHAN KPM-Guru Thanks for reporting this in. I’ve tested the certificate download and I was able to replicate the same error. I’ve escalated this to our engineering team for…
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: At the level 1 I am unable to attend 2 task properly
Hi @Hit Vijaykumar Patel , Thanks for reaching out. I’d be happy to help you finish Level 1. Could you let me know the names of the two tasks you're unable to attend? Also,…
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: the crossword question
Hi @Asnidar binti mohamad , Thanks for your update. Upon reviewing, it appears the answers submitted for the two activities in this section were incorrect.…
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: can not complete for Level 1
Hi @WONG SHOK CHEE KPM-Guru , Thanks for reaching out and for sharing the screen recording. Could you also share the course name or course link so we can take a look? We look forward to your reply.
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: Issue with answers always incorrect
Hi @POK WEI LING KPM-Guru , Thanks for reaching out. Upon reviewing, it looks like you you appear to have missed the answers for the activity: Match each Teacher's Action (1-4) with its corresponding…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: the crossword question
@Asnidar binti mohamad , Thanks for reaching out. Upon reviewing, it looks like you you appear to have missed the answers for Time to Crack the Feedback Code!,…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: the crossword question
Hi @Asnidar binti mohamad , Thanks for getting in touch. Could you please share the course link so we can check further?
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: I have completed the course and the certificate is awarded, but clicking “Download credential” shows: “This www.openlearning.com page can’t
Hi @MAHANEEM BINTI ISMAIL KPM-Guru , Thanks for reaching out. Could you please provide the course link and either the exact error message or a screenshot?…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: UNABLE TO COMPLETE THE COURSE DUE TO BUGS
Hi @NOR MAZIAH BINTI ABD HALIM KPM-Guru , Thanks for reaching out and sharing that screenshot. We understand that the questions aren't appearing on the Unit 1:…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: SACE Stage 2 Biology certificates
Hi @Marina Baltikian Thanks for getting in touch! It seems this course does not offer a certificate through OpenLearning. The course might offer a certificate outside of OpenLearning.…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view

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