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Latest Posts

Re: Wrong name on certificate
Hi @Rowena Jill Martinez , Thanks for reaching out. To change the name that appears on your certificate, you will need to update your display name. You may check this link as your guide on how to…
- Karen_Diaz
- 13 min ago
- Report an Issue
- Reported - view
Re: No auto scroll up, down in quizzes to match LHS & RHS itemised list within a course
@Leong Wey Ju Lydia I understand that you're still unable to scroll and match the bottom items. Thank you for your efforts in attempting to resolve this.…
- Karen_Diaz
- 6 days ago
- Report an Issue
- Reported - view
Re: No auto scroll up, down in quizzes to match LHS & RHS itemised list within a course
@Leong Wey Ju Lydia Thank you for the details. We understand the scrolling issue you're experiencing. As shown in the GIF I shared, a workaround is to create a temporary match near the bottom of the…
- Karen_Diaz
- 9 days ago
- Report an Issue
- Reported - view
Re: No auto scroll up, down in quizzes to match LHS & RHS itemised list within a course
@Leong Wey Ju Lydia Thanks for providing the details. You may try doing this as a workaround to scroll into the list and match it with the right answer:…
- Karen_Diaz
- 10 days ago
- Report an Issue
- Reported - view
Re: No auto scroll up, down in quizzes to match LHS & RHS itemised list within a course
@Leong Wey Ju Lydia Thanks, may I have the title of the module, please? A screenshot works well so I could take a look.
- Karen_Diaz
- 10 days ago
- Report an Issue
- Reported - view
Re: No auto scroll up, down in quizzes to match LHS & RHS itemised list within a course
Hi @Leong Wey Ju Lydia Thanks for reaching out. To assist further, could you please share which course and page are you having trouble with? Kindly share a screenshot as well.…
- Karen_Diaz
- 10 days ago
- Report an Issue
- Reported - view
Re: Unable to Complete Training Due to Error
Hi @MUHAMMAD IRFAN HAKIM BIN LOKMAN . Thank you for your patience. We've received confirmation from the course facilitator that they have adjusted the page access settings to allow all learners to…
- Karen_Diaz
- 2 wk ago
- Report an Issue
- Reported - view
Re: tidak dapat lanjut ke topik seterusnya
Hi @Julia Madihah , Thanks for reaching out. Your course progress indicates that Topik7- Tempat: Kuiz Tempat is not yet complete. Please note that, the next activity will only becomes available until…
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: Unable to Complete Training Due to Error
Hi @MUHAMMAD IRFAN HAKIM BIN LOKMAN Thanks for reaching out. It appears that there's a restriction placed on this module that only admin can access. We've contacted the course staff and asked them to…
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: Certificate
Hi @Afsana Sharmin Rumpa Thanks for getting in touch. The status of your certificate is "pending." This means that your course administrator still needs review your work and issue your certificate…
- Karen_Diaz
- 2 mths ago
- Report an Issue
- Reported - view
Re: How do I delete a course?
Hi@Jabatan Audit Negara, Thank you for reaching out. The option to completely delete a course from the portal is currently unavailable at the moment. However,…
- Karen_Diaz
- 2 mths ago
- Ask the Community
- Reported - view
Re: The MODULE 1 URL has ended and I am unable to access the class
Hi @NURSYAMIMI BINTI HAMZAH I have responded to your email message for the same concern. Kindly check your inbox. Thank you
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: My course is connected to the wrong email address
Hi @Hao Wang , We’ve responded to you via email. Please reply directly to that email. Thank you.
- Karen_Diaz
- 5 mths ago
- Report an Issue
- Reported - view
Re: My course is connected to the wrong email address
Hi @Hao Wang , Thank you for your prompt response. We appreciate you bringing this to our attention. Upon further checking, It seems that we've already looked into the issue you raised in your…
- Karen_Diaz
- 5 mths ago
- Report an Issue
- Reported - view
Re: My course is connected to the wrong email address
Hi @Hao Wang , Thanks for getting in touch. Could you please share the course link or the course name? Many thanks.
- Karen_Diaz
- 5 mths ago
- Report an Issue
- Reported - view
Re: elevate mentoring certificate
Hi @Heather Majurey-Lombardo , Thanks for reaching out. The course administrator will issue you with a certificate on completion of all course requirements.…
- Karen_Diaz
- 5 mths ago
- Ask the Community
- Reported - view
Re: Where do I get my certificate or badge?
Hi @WANG , Hi, thanks for reaching out. Our team has worked to fix the issue you reported. We've also responded to you via email. Kindly reply to us there and let us know if the issue persists.…
- Karen_Diaz
- 5 mths ago
- 1
- Credentials, certificates, badges and achievements
- Reported - view
Re: Page cannot be load. Unable to finished to course.
Hi @Jackson Bin Richard Thank you for contacting us. We have verified that you have successfully completed the course. Please don't hesitate to reach out if you require further assistance.…
- Karen_Diaz
- 5 mths ago
- Report an Issue
- Reported - view
Re: Certificate
Hi @LU HONGYU , Thank you for your patience. Our engineers have resolved the issue you reported. Please give it another try and let us know if you're still experiencing any problems.
- Karen_Diaz
- 5 mths ago
- Ask the Community
- Reported - view
Re: LKM 111
@Herman Pule Diamonds Hi @Herman Pule Diamonds , We understand your frustration and appreciate your feedback. We're committed to providing personalized assistance and addressing your concerns…
- Karen_Diaz
- 5 mths ago
- Report an Issue
- Reported - view
Re: LKM 111
Hi @Herman Pule Diamonds , Thanks sharing the course name. You may directly contact the course facilitators at: https://www.openlearning.com/u/halimatulsaadiah-palsvm/ or https://www.openlearning.…
- Karen_Diaz
- 5 mths ago
- Report an Issue
- Reported - view
Re: LKM 111
Hi @Herman Pule Diamonds , Thanks for getting in touch. We understand how frustrating it can be to encounter such difficulties accessing the course. Upon checking,…
- Karen_Diaz
- 5 mths ago
- Report an Issue
- Reported - view
Re: completed the video yet keep appear not yet start
Hi @Low Soo Chien , Thanks for reaching out. We'll be glad to check this further, can you kindly share the course link or page link of the video please? We look forward to you response.
- Karen_Diaz
- 5 mths ago
- Report an Issue
- Reported - view
Re: Summative assessment
Hi @malcolmkotze , Thanks for reaching out. To better assist you, could you please share the course or page link of the assessment you're working on? In the meantime,…
- Karen_Diaz
- 5 mths ago
- Report an Issue
- Reported - view
Re: Can't get access to my messages.
Hi @malcolmkotze , Thanks for reaching out. If you’re unable to see the message from the grey bar, your chat might be temporarily disabled. Please ensure your chat is enabled.…
- Karen_Diaz
- 5 mths ago
- Report an Issue
- Reported - view

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