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Re: At the level 1 I am unable to attend 2 task properly
Hi @Hit Vijaykumar Patel , Thanks for reaching out. I’d be happy to help you finish Level 1. Could you let me know the names of the two tasks you're unable to attend? Also,…
- Karen_Diaz
- 4 days ago
- Report an Issue
- Reported - view
Re: the crossword question
Hi @Asnidar binti mohamad , Thanks for your update. Upon reviewing, it appears the answers submitted for the two activities in this section were incorrect.…
- Karen_Diaz
- 4 days ago
- Report an Issue
- Reported - view
Re: can not complete for Level 1
Hi @WONG SHOK CHEE KPM-Guru , Thanks for reaching out and for sharing the screen recording. Could you also share the course name or course link so we can take a look? We look forward to your reply.
- Karen_Diaz
- 11 days ago
- Report an Issue
- Reported - view
Re: Issue with answers always incorrect
Hi @POK WEI LING KPM-Guru , Thanks for reaching out. Upon reviewing, it looks like you you appear to have missed the answers for the activity: Match each Teacher's Action (1-4) with its corresponding…
- Karen_Diaz
- 11 days ago
- Report an Issue
- Reported - view
Re: the crossword question
@Asnidar binti mohamad , Thanks for reaching out. Upon reviewing, it looks like you you appear to have missed the answers for Time to Crack the Feedback Code!,…
- Karen_Diaz
- 11 days ago
- Report an Issue
- Reported - view
Re: the crossword question
Hi @Asnidar binti mohamad , Thanks for getting in touch. Could you please share the course link so we can check further?
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: I have completed the course and the certificate is awarded, but clicking “Download credential” shows: “This www.openlearning.com page can’t
Hi @MAHANEEM BINTI ISMAIL KPM-Guru , Thanks for reaching out. Could you please provide the course link and either the exact error message or a screenshot?…
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: UNABLE TO COMPLETE THE COURSE DUE TO BUGS
Hi @NOR MAZIAH BINTI ABD HALIM KPM-Guru , Thanks for reaching out and sharing that screenshot. We understand that the questions aren't appearing on the Unit 1:…
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: SACE Stage 2 Biology certificates
Hi @Marina Baltikian Thanks for getting in touch! It seems this course does not offer a certificate through OpenLearning. The course might offer a certificate outside of OpenLearning.…
- Karen_Diaz
- 3 wk ago
- Report an Issue
- Reported - view
Re: Hyperlink not working
Hi @Nathan Waters , Thanks for getting back to me. We've contacted the course staff regarding your access error on the link provided in the course. As soon as we hear back from them,…
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: Paid twice for Water Safety Course But Failed
Hi @Tong Zhi Xian , Thanks for sending the screenshots. To check on your progress and see which pages you haven't fully completed, please go to the course and click on the green and white progress…
- Karen_Diaz
- 1 mth ago
- Fixed and Solved Issues
- Reported - view
Re: Paid twice for Water Safety Course But Failed
Hi @Tong Zhi Xian Thanks for reaching out. To help us understand the full scope of the issue, could you please elaborate a bit more on what exactly is happening? Any screenshots,…
- Karen_Diaz
- 1 mth ago
- Fixed and Solved Issues
- Reported - view
Re: Hyperlink not working
Hi @Nathan Waters Thanks for reaching out. Could you please share the course name or course link so we could take a look? Thanks!
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: Professional Standards And Codes
Hi @Anamol Lama, Thanks for reaching out Upon reviewing, it looks like you you appear to have missed the answers for Task 1 Activity #3, which is preventing you from completing this section.…
- Karen_Diaz
- 1 mth ago
- Report an Issue
- Reported - view
Re: Unable to download certificate
Hi @YE RUIQI We're currently looking into this issue on the certificate with our engineering team and we'll keep you posted once we received an update. We appreciate your patience.
- Karen_Diaz
- 1 mth ago
- 1
- Report an Issue
- Reported - view
Re: UNABLE TO DOWNLOAD CERTIFICATE
Hi @mohd izzat , Thanks for raising the issue regarding your certificate. We have forwarded this directly to our Development team and we will contact you immediately once we have an update.…
- Karen_Diaz
- 1 mth ago
- 1
- Report an Issue
- Reported - view
Re: Unable to view and download credentials
Hi @YAU QIAN NI Thank you for reaching out. Can you please provide the course name so we could take a look? We look forward to your response.
- Karen_Diaz
- 1 mth ago
- Ask the Community
- Reported - view
Re: Problem with Topic 2 Activity – “Isi dengan Jawapan yang Sesuai” (MPU3193)
Hi @JANETTE MICHELLE , Thanks for reaching out. We've responded to you via email. Kindly reply to us there and let us know if you need further assistance.
- Karen_Diaz
- 1 mth ago
- Ask the Community
- Reported - view
Re: Course work not loading at all.
Hi @Alba Stephen , Thank you for providing the details. Our technical specialist responded to you via email. Kindly reply to us there and let us know if you need further assistance. Thank you.
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: Finance Course Help
Hi @Paige Abbott Thanks for reaching out. We've tested the activity and weren't able to replicate the issue you were experiencing. More importantly, we've checked your account and it looks like you…
- Karen_Diaz
- 3 mths ago
- Ask the Community
- Reported - view
Re: Course work not loading at all.
Hi @Alba Stephen , The status of your assessment will be displayed in your progress page and the result should appear once the facilitator released your scores.…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: Course work not loading at all.
Hi @Alba Stephen We tested the course and confirmed that the modules are accessible. To help resolve the issue, try logging out and back in, or clear cache and cookies of your browser.…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: Issue with Incomplete Activity Despite Completion
Hi @Yendy Thank you for letting us know. I've sent a follow-up to your course provider and am waiting for their feedback. We'll be sure to notify you as soon as we receive an update.…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: Issue with Incomplete Activity Despite Completion
Hi @Yendy Cao , Thanks for your patience. Good news! Your course facilitator has confirmed that the issue in the course has been resolved. They've also advised that you will need to redo the…
- Karen_Diaz
- 3 mths ago
- Report an Issue
- Reported - view
Re: Issue with Incomplete Activity Despite Completion
@Yendy Cao Thanks for sharing the course link. We've been able to replicate the issue in our initial testing. We'll consult with our technical team and reach out to your course provider.…
- Karen_Diaz
- 3 mths ago
- 1
- Report an Issue
- Reported - view

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