3. Engaging with the community (once your course is live)

Learners’ experience during this time will shape their attitudes, feelings and behaviours for the remainder of the course.

This is when you should be most visible to facilitate a positive learning environment by building rapport with learners, encouraging discussion and helping to resolve any initial issues or challenges.

The language you use and the way you communicate is extremely important because it sets the atmosphere for the entire learning experience. Using a tone that is relaxed, friendly and positive will help to create an environment where learners feel comfortable to ask questions, share their experiences and discuss freely without judgement.

Time involved: Aim to spend an hour each day on the platform, observing learner activity and building your community.

Add an image and a brief description of yourself to help you connect with learners in a more personable way.

Acknowledge the positive contributions of learners by ‘liking’ their comments and posts. Liking someone’s comment increases their Kudos, which reflects the value they have provided to the course community. You can also reply directly to any comments or posts and use Chat to instantly message any learners that are currently online.

Next: Promoting social learning

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