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Why does it still show "incomplete" after I've finished all activities on the page?

There can occasionally be a lag between completing the page and receiving the progress (due to caching).

Here’s what you could  try:

Step 1

Make sure you've completed all activities, e.g. watched all videos until the very end, answered all questions in the share widget, posted a comment (if required), etc.

*Everything* needs to be completed to get full progress!

Step 2

Scroll to the very end of the page and then refresh the page.

Step 3

Check the circle progress indicator at the top of the page to see if it has changed to a green check/tick or if it is still saying not completed/started.

 

If the circle progress indicator changes to a green check/tick but the progress doesn’t change, that will be a caching issue and it will automatically be updated upon refresh.

 

If you have tried all these steps, but you are still unable to get full completion, please send an e-mail to support@openlearning.com with the link to the incomplete page.

138 replies

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    • DHMBNasrin_Hazirah_bint
    • 5 yrs ago
    • Reported - view

    Hi,I need a help here.I have done the activity but the circle did not change to a tick.I have seen the video many times.

      • DHMBNasrin_Hazirah_bint
      • 5 yrs ago
      • Reported - view
      • Customer Success Team
      • Omnaya_Omar
      • 5 yrs ago
      • Reported - view

      DHMB-Nasrin Hazirah binti Daud  Hi there! I've tested the page and it seems to be working correctly on my end. Can you try:

      1) Interacting with everything on the page

      2) Make sure you have clicked on the random spinner

      3) Scroll all the way to the bottom of the page

      4) Refresh the page

      Please let me know if the issue persists. I'll do my best to help you out!

      • DHMBNasrin_Hazirah_bint
      • 5 yrs ago
      • Reported - view

      Omnaya Omar I've done all that but still same

      • Customer Success Team
      • Omnaya_Omar
      • 5 yrs ago
      • Reported - view

      DHMB-Nasrin Hazirah binti Daud Hmm that's odd! May I ask which browser you're using? Perhaps completing the page on google chrome might work.

      • DHMBNasrin_Hazirah_bint
      • 5 yrs ago
      • Reported - view

      Omnaya Omar I use google chrome

      • Customer Success Team
      • Omnaya_Omar
      • 5 yrs ago
      • Reported - view

      DHMB-Nasrin Hazirah binti Daud Hi again. I made a temporary workaround so that you can get your certificate. You should have received it now!

      • DHMBNasrin_Hazirah_bint
      • 5 yrs ago
      • Reported - view

      Omnaya Omar yes.I have receive that certificate.Thank you!

    • Nurul_Ilya_Basharuddin
    • 5 yrs ago
    • Reported - view

    hi, i am having trouble with my course here. I've already done that since this friday but it still state there as "pending". so, may I know what can I do to fix this problem ? and this is the link for my answer https://www.openlearning.com/content/5bb6b114ba5e656f74e43537 . please help :)

      • Customer Success Team
      • Omnaya_Omar
      • 5 yrs ago
      • Reported - view

      Nurul 'Ilya Basharuddin Hi Nurul! Can you clarify your problem for me a bit more? Are you trying to edit your course as an admin? Or submit an answer as a student?

      • Nurul_Ilya_Basharuddin
      • 5 yrs ago
      • Reported - view

      Im trying to submit the answer as a student. I tried to re-do for several times already but still pending Omnaya Omar 

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Nurul 'Ilya Basharuddin Hi Nurul Ilya! Pending or Submitted means that you have successfully done the task and submitted the answer, however, your teacher hasn't reviewed your answers yet. Please allow them some time to do that. Thank you.

      • Nurul_Ilya_Basharuddin
      • 5 yrs ago
      • Reported - view

      Alenka Prezelj but the previous assignment is almost the same but it was successfully submitted but this one is still pending until now. and my friends didn't have the same problem as i did. once they save the answer it stated there as "successful"

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Nurul 'Ilya Basharuddin Hi Nurul! OpenLearning is just the platform where the course is hosted. Please contact your course facilitator and share your concern with them. They still need to review your task.

    • Tiisetso_Maikholu
    • 5 yrs ago
    • Reported - view

    I have completed electrical and electronics course,3% left but it still says 97%,please help

      • Customer Success Team
      • Omnaya_Omar
      • 5 yrs ago
      • Reported - view

      Tiisetso Maikholu Hi there! There was a slight error on that page. It has been taken care of and you should have received a certificate for that course now.

    • Tiisetso_Maikholu
    • 5 yrs ago
    • Reported - view

    Hi,I have completed electrical technology with 80%and fundamentals of hospitality and tourism with 95%,some of the videos have been disabled by the owners,please help

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Tiisetso Maikholu Hi!
      I see that you have managed to get 100% on the electrical technology course, congrats!

      The Hospitality course:
      I fixed the issue with the video on one page, but you still need to visit this page again: https://www.openlearning.com/courses/fundamental-of-hospitality-and-tourism-industry/chap_3_activity_1

      Make sure it fully loads and you scroll up and down, and also maybe refresh if necessary to get full completion.

      High voltage course:

      The issue has been fixed! Your progress is now 100%.

    • Tiisetso_Maikholu
    • 5 yrs ago
    • Reported - view

    Hi,I have also finished high voltage engineering with 95%,5% left,some of the videos have been disabled, please help

      • Customer Success Team
      • Omnaya_Omar
      • 5 yrs ago
      • Reported - view

      @Tiisetso Maikholu  Hi there! It looks like you were able to reach 100% in that course. Congrats! :)

    • Joanne_Ng_Siew_Xing
    • 5 yrs ago
    • Reported - view

    hi, I had completed the everything but still imcomplete.. pls help 

    • Joanne_Ng_Siew_Xing
    • 5 yrs ago
    • Reported - view
      • Customer Success Team
      • Omnaya_Omar
      • 5 yrs ago
      • Reported - view

      Joanne Ng Siew Xing Hi Joanne! There were some slight errors on those pages. The problem has been resolved and you should have received progress on them now.

      • Joanne_Ng_Siew_Xing
      • 5 yrs ago
      • Reported - view

      Omnaya Omar thanks my dear =)

    • Tiisetso_Maikholu
    • 5 yrs ago
    • Reported - view

    Hi,I have finished tourism marketing management with 91%,some of the activity are not working,please help

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Tiisetso Maikholu Hi, I see you now reached 100%. Congrats!

Content aside

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