Why does it still show "incomplete" after I've finished all activities on the page?

updated 3 yrs agoWed, January 5, 2022 at 3:46 AM UTC
142replies

There can occasionally be a lag between completing the page and receiving the progress (due to caching).

Here’s what you could try:

Step 1

Make sure you've completed all activities, e.g. watched all videos until the very end, answered all questions in the share widget, posted a comment (if required), etc.

*Everything* needs to be completed to get full progress!

Step 2

Scroll to the very end of the page and then refresh the page.

Step 3

Check the circle progress indicator at the top of the page to see if it has changed to a green check/tick or if it is still saying not completed/started.

If the circle progress indicator changes to a green check/tick but the progress doesn’t change, that will be a caching issue and it will automatically be updated upon refresh.

If you have tried all these steps, but you are still unable to get full completion, please send an e-mail to support@openlearning.com with the link to the incomplete page.

content-activities (articles)

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- Tiisetso_Maikholu
- 6 yrs agoTue, October 16, 2018 at 1:27 AM UTC
- Reported - view
Hi,I have finished tourism marketing management with 91%,some of the activity are not working,please help
- Tiisetso_Maikholu
  
  6 yrs agoTue, October 16, 2018 at 8:57 AM UTC
  
  Reported - view
  Alenka Prezelj but the certificate is not yet released,I am still waiting
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  6 yrs agoTue, October 16, 2018 at 9:32 AM UTC
  
  Reported - view
  Tiisetso Maikholu Hi! The certificate has been issued and e-mailed to you to the e-address you used to register your OpenLearning account. Please also check Spam as it may have gone there. Alternatively, you can download it from: https://www.openlearning.com/courses/my/
- Tiisetso_Maikholu
  
  6 yrs agoTue, October 16, 2018 at 11:46 AM UTC
  
  Reported - view
  Alenka Prezelj I have checked,nothing,it is still 91%,tourism marketing management, even on the spam,nothing
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  6 yrs agoWed, October 17, 2018 at 8:58 AM UTC
  
  Reported - view
  Tiisetso Maikholu Sorry, I was looking at the wrong course.
  
  There were some issues on some of the pages which I fixed for you, but you need to complete these tasks correctly and hit CHECK: https://www.openlearning.com/courses/tourismmarketingmanagement/chapter_2_3_activity
  
  https://www.openlearning.com/courses/tourismmarketingmanagement/chapter_4_activity_3
- Tiisetso_Maikholu
  
  6 yrs agoThu, October 18, 2018 at 11:27 AM UTC
  
  Reported - view
  Alenka Prezelj I have tried but,you must fix those activities, just try it and you will see,all of those answers said they are wrong,I have tried it numerous times,I have tried all those answers, not even one answer is right,just try it,something is not right there on those activities
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  6 yrs agoFri, October 19, 2018 at 8:26 AM UTC
  
  Reported - view
  Tiisetso Maikholu I was able to solve the tasks and get full completion. If you believe the answers are wrong, then please contact the course creator. (OpenLearning is the platform only). You can post a comment within the cours, or send them a message from their profile page if they have the chat enabled.
- Tiisetso_Maikholu
- 6 yrs agoTue, October 16, 2018 at 12:50 PM UTC
- Reported - view
Even my IBS technology, I have a problem with,those videos play at the very same time,I have finished them
- Tiisetso_Maikholu
  
  6 yrs agoTue, October 16, 2018 at 12:51 PM UTC
  
  Reported - view
  Tiisetso Maikholu meaning the course
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  6 yrs agoWed, October 17, 2018 at 8:59 AM UTC
  
  Reported - view
  Tiisetso Maikholu Can you provide the link to the course? I'm not sure which one you mean.
- Shahidul_Alam
- 6 yrs agoTue, October 23, 2018 at 3:33 AM UTC
- Reported - view
I doing Islamic baking and practice

https://www.openlearning.com/inceif/courses/intro-to-islamic-banking/term_deposit_operations

in this session can’t write a comment and so can’t complete the session

pls help
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  6 yrs agoTue, October 23, 2018 at 8:27 AM UTC
  
  Reported - view
  Shahidul Alam Hi there, I fixed the issue on this page. You should be now able to complete the page.
- Shahidul_Alam
  
  6 yrs agoTue, October 23, 2018 at 10:22 AM UTC
  
  Reported - view
  Alenka Prezelj Thanks 👍
- Shahidul_Alam
- 6 yrs agoFri, October 26, 2018 at 10:45 AM UTC
- Reported - view
https://www.openlearning.com/inceif/courses/intro-to-islamic-banking/tawarruq

completed all task

but session no completed
- Customer Success Team
  
  Omnaya_Omar
  
  6 yrs agoFri, October 26, 2018 at 12:16 PM UTC
  
  Reported - view
  Shahidul Alam Hi there. There was a slight tracking issue on that page and it has now been resolved :)
- Shee_yik_ee
- 6 yrs agoFri, November 2, 2018 at 12:28 PM UTC
- Reported - view
i already done my work but it still put pending on my work
- Customer Success Team
  
  Omnaya_Omar
  
  6 yrs agoFri, November 2, 2018 at 2:14 PM UTC
  
  Reported - view
  Shee yik ee Hi there! "Pending" means that your teacher is reviewing the work you submitted. Once they have released the results, the status will change to "complete"
- Shahidul_Alam
- 6 yrs agoSun, November 4, 2018 at 2:05 AM UTC
- Reported - view
Don’t getting new sessions after this https://www.openlearning.com/inceif/courses/intro-to-islamic-banking/be_a_financial_solution_adviser
- Shahidul_Alam
- 6 yrs agoMon, November 5, 2018 at 7:08 AM UTC
- Reported - view
Hi

I m Shahidul Alam from India and currently enrolled in Introduction to Islamic Banking Practices.

I am facing problems in accessing the content of Part 3b. Every time I tried it keeps loading for long time and nothing appears. Please resolve the issue as soon as possible.

Thanks
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  6 yrs agoMon, November 5, 2018 at 8:58 AM UTC
  
  Reported - view
  Shahidul Alam Hi! Here is the link to the next page you need to complete:
  
  https://www.openlearning.com/inceif/courses/intro-to-islamic-banking/1507079481420/introduction
  
  If it doesn't work, please make a screenshot and post it here so we can investigate what the issue might be. Thanks!
- Customer Success Team
  
  Omnaya_Omar
  
  6 yrs agoWed, November 7, 2018 at 2:00 PM UTC
  
  Reported - view
  Shahidul Alam Hi Alam! All pages in the course should be accessible now. Please let me know if you're still having any issues :)
- Farah_Aida_Mohammad
- 6 yrs agoWed, November 7, 2018 at 2:53 PM UTC
- Reported - view
Hi, I already done in a activity but in the circle progress it still do not change to tick, how should i do?
- Customer Success Team
  
  Omnaya_Omar
  
  6 yrs agoWed, November 7, 2018 at 3:00 PM UTC
  
  Reported - view
  Farah Aida Mohammad hi can you please provide a link to the course or page that's giving you trouble?
- Farah_Aida_Mohammad
  
  6 yrs agoThu, November 8, 2018 at 12:32 PM UTC
  
  Reported - view
  Omnaya Omar https://www.openlearning.com/courses/construction-law/social_and_domestic_agreement
- Customer Success Team
  
  Omnaya_Omar
  
  6 yrs agoThu, November 8, 2018 at 1:56 PM UTC
  
  Reported - view
  Farah Aida Mohammad Thanks for the link Farah! On that page, did you make sure to:
  
  Watch every video to the end
  
  Receive a case from the random spinner
  
  Scroll through the entire page
- Farah_Aida_Mohammad
  
  6 yrs agoThu, November 8, 2018 at 10:36 PM UTC
  
  Reported - view
  Omnaya Omar all task already done. But still the same. Still do not change to tick.

- CHAN_YEE_LIN
- 4 yrs ago
- Reported - view
Hi, I have completed all the activities required and also try all the steps above but still show me haven't completed
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  4 yrs ago
  
  Reported - view
  CHAN YEE LIN Hello, please provide a link to the page you're referring to. Thanks!
- FOOD SAFETY AND HYGIENE OFFICER
- NISAR_P_N
- 3 yrs ago
- Reported - view
Iam facing a problem to complete the unit 'types of work related illness and disabilities' in the course ' Occupation al safety and health management.I tried all the answers for the question given as Based on the video 'Work-Related Fatique and Job Design', discuss the impacts of fatique to safety and health of employees but its showing error as please try again.kindly solve this problem to complete the course.
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  3 yrs ago
  
  Reported - view
  NISAR P N Hi! Can you please send us an email with the link to the page you're having issues with to support@openlearning.com? We'll be happy to help you!
- Thar_Htet_Nyan.1
- 3 yrs ago
- Reported - view
https://online.sunway.edu.my/courses/university-life-freshman-seminar/making_the_group_work/?cl=1

I cant complete it
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  3 yrs ago
  
  Reported - view
  Thar Htet Nyan Hi Thar! Can you please send us a message to support@openlearning.com and we'll help you from there? Thanks!
- zheng_dantong
- 2 yrs ago
- Reported - view
How can i watch a viedo?
- Ines_Repnik.1
  
  2 yrs ago
  
  Reported - view
  zheng dantong
  
  Hi, please send us a message with the link to the course you're referring to support@openlearning.com.
  
  I'll be happy to assist you.
- Darrell_Simbas_Anak_Ritc
- 1 yr ago
- Reported - view
Hello, I need some help. I have already watch the video, like and even leave a comment but the circle progress is still showing that it is incomplete. My fellow classmates are facing the same issue. what should I do ?
- Ines_Repnik.1
  
  1 yr ago
  
  Reported - view
  hi! Can you please share a course link with us and we are happy to take a look. Thanks!
- rebeccashiri
- 1 yr ago
- Reported - view
Hi. Could you kindly assist me. I applied for crisis and trauma introduction, completed my course. On my profile it remains on 77% now that the course is closed I can't have access to my profile. How do I retreive my profile or download certificate.
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  1 yr ago
  
  Reported - view
  Hi Rebecca! Could you please send an email with the link to the course you're referring to support@openlearning.com? We'll help you from there. Thank you!
- Nicole_Ignacio
- 1 yr ago
- Reported - view
I need some help too ... Same issue like everyone else already completed a course with badge and scored more than 50% but the bar is still stucked on 87% tried every method but still stucked. The course is becoming an ethical researcher
- Zairul_Amri_A_Aziz
- 10 mths ago
- Reported - view
Hi there, how do we know we completed successfully the quiz? Its mentioned we cannot go through to the next module if we not completed the test. But for me, I've completed the test, but shows not completed, but weird thing, i still can go to the next module.

please advise.
- Zairul_Amri_A_Aziz
  
  10 mths ago
  
  Reported - view
  my course: MIA e-Learning Series: Introduction to Public Practice
- Mohd_Effendy_Bin_Othman
- 7 mths ago
- Reported - view
Same case with me, yet to receive my E-Cert to complete the course. No reply from the Admin until today.
https://study.icms.edu.my/courses/micro-award-in-business-english-complimentary/homepage/?cl=1
- Xiaoyu_Chen.1
- 6 mths ago
- Reported - view
hi,

I have the same issue with this course, can you help to fix it. the link as below. it shows I didn't complete, but I did. pls help, thank you.

https://westernx.edu.au/courses/prep-nurses/readiness_challenge1/?cl=1