Why does it still show "incomplete" after I've finished all activities on the page?

updated 3 yrs agoWed, January 5, 2022 at 3:46 AM UTC
142replies

There can occasionally be a lag between completing the page and receiving the progress (due to caching).

Here’s what you could try:

Step 1

Make sure you've completed all activities, e.g. watched all videos until the very end, answered all questions in the share widget, posted a comment (if required), etc.

*Everything* needs to be completed to get full progress!

Step 2

Scroll to the very end of the page and then refresh the page.

Step 3

Check the circle progress indicator at the top of the page to see if it has changed to a green check/tick or if it is still saying not completed/started.

If the circle progress indicator changes to a green check/tick but the progress doesn’t change, that will be a caching issue and it will automatically be updated upon refresh.

If you have tried all these steps, but you are still unable to get full completion, please send an e-mail to support@openlearning.com with the link to the incomplete page.

content-activities (articles)

Previous Article How do I gain 100% completion in a course? Next Article Who do I contact when I have a course specific query?

- Farah_Aida_Mohammad
- 6 yrs agoWed, November 7, 2018 at 2:53 PM UTC
- Reported - view
Hi, I already done in a activity but in the circle progress it still do not change to tick, how should i do?
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  6 yrs agoFri, November 9, 2018 at 9:41 AM UTC
  
  Reported - view
  Farah Aida Mohammad Hi Farah, all 4 videos need to be played til the very last second. Please click on play and allow them to roll till the end. This will solve the issue.
  
  Thank you!
- Farah_Aida_Mohammad
  
  6 yrs agoTue, November 13, 2018 at 5:56 AM UTC
  
  Reported - view
  Alenka Prezelj I've done played all 4 videos but it still same. It still show incomplete.
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  6 yrs agoTue, November 13, 2018 at 12:10 PM UTC
  
  Reported - view
  Farah Aida Mohammad Hi Farah! I logged in as you to test some more things, and I can confirm there is a bug. Our dev team is going to investigate this further. I've sent you an e-mail with the password link. We will let you know as soon as this issue is fixed.
- Farah_Aida_Mohammad
  
  6 yrs agoWed, November 28, 2018 at 7:29 AM UTC
  
  Reported - view
  Alenka Prezelj please let me now as soon as possible.
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  6 yrs agoWed, November 28, 2018 at 11:09 AM UTC
  
  Reported - view
  Farah Aida Mohammad Issue fixed!
- Farah_Aida_Mohammad
  
  6 yrs agoWed, November 28, 2018 at 2:34 PM UTC
  
  Reported - view
  Alenka Prezelj thank you so much.
- duffyjohn
- 6 yrs agoThu, November 15, 2018 at 2:52 AM UTC
- Reported - view
Hello,

Only some of the activities are being marked as completed as I am working through Planning and Programming for K-6 Mathematics. Am I missing something that needs to be done or is this a technical issue?

Thanks,

John
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  6 yrs agoThu, November 15, 2018 at 9:11 AM UTC
  
  Reported - view
  John Duffy Hi John, can you please let us know which pages are you referring to? Then I check if there are technical issues or something else. Thanks!
- duffyjohn
  
  6 yrs agoThu, November 15, 2018 at 9:16 PM UTC
  
  Reported - view
  Alenka Prezelj Hi, thanks for replying.
  
  I have worked out that the 'I've done this' button is not loading on my pages.
  
  I have been able to load them manually and thus complete the tasks.
  
  Regards,
  
  John
- nur_fathin_roslan
- 6 yrs agoWed, November 28, 2018 at 8:05 AM UTC
- Reported - view
hi..i have done all the exercise in chapter termination of offer but why i cannot proceed to the next chapter..help me...the due is around the corner.😕
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  6 yrs agoWed, November 28, 2018 at 11:10 AM UTC
  
  Reported - view
  nur fathin roslan Hi! Can you please post the link to the page??
- nur_fathin_roslan
  
  6 yrs agoFri, November 30, 2018 at 1:37 AM UTC
  
  Reported - view
  Alenka Prezelj https://www.openlearning.com/courses/construction-law/termination_of_offer
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  6 yrs agoFri, November 30, 2018 at 9:58 AM UTC
  
  Reported - view
  nur fathin roslan Hi Nur Fathin, the issue has been fixed and you have received full completion for this page.
- duffyjohn
- 6 yrs agoThu, November 29, 2018 at 3:16 AM UTC
- Reported - view
Hello,

Two courses I have completed are still listed as 'Upcoming Courses' rather than 'Previous Courses', even though all activities and final surveys were finished. They are:

Planning and Programming: NSW Syllabus for the Australian curriculum Mathematics K-6 Online Module

Planning and Programming: NSW Syllabus for the Australian curriculum Geography K-6 Online Module

As the due date is tomorrow, I would like to confirm that the course has been registered as complete.Are you able to assist, please?

Regards,

John
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  6 yrs agoThu, November 29, 2018 at 10:38 AM UTC
  
  Reported - view
  John Duffy Hi, thank you for the links. I will check these right now, and send you an e-mail.
- JUWITA_AMIRA_BINTI_AMIR
- 6 yrs agoFri, December 7, 2018 at 8:33 AM UTC
- Reported - view
Hi, I already done everything needed for my course but the progress still on 97%.

Please help me out :(

https://www.openlearning.com/progress/?course=courses/principles-of-human-nutrition&student=juwitamira
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  6 yrs agoFri, December 7, 2018 at 11:45 AM UTC
  
  Reported - view
  JUWITA AMIRA BINTI AMIR HAMIDON Hi Juwita, please complete Vitamin C page to complete the course.
- JUWITA_AMIRA_BINTI_AMIR
  
  6 yrs agoFri, December 7, 2018 at 5:06 PM UTC
  
  Reported - view
  Alenka Prezelj done, it's still not moving from 97% :(
- Customer Success Team
  
  Omnaya_Omar
  
  6 yrs agoMon, December 10, 2018 at 5:55 PM UTC
  
  Reported - view
  JUWITA AMIRA BINTI AMIR HAMIDON Hi there! It looks like you've reached 100% and have been issued a certificate. Please let us know if there are still any issues.
- Anizah_Md_Ali
- 5 yrs agoTue, April 2, 2019 at 8:08 AM UTC
- Reported - view
hi I really need a help here. I already done everything but still I have 2 left. because have 2 video cant open { BIDANG PEMBELAJARAN UNTUK PERKEMBANGAN KANAK PERMATA}

What should I do then?
- Customer Success Team
  
  Omnaya_Omar
  
  5 yrs agoTue, April 2, 2019 at 12:21 PM UTC
  
  Reported - view
  Anizah Md Ali Hi there! Have you tried getting in touch with your course admins? You can learn how to do that here https://help.openlearning.com/t/63p524/who-do-i-contact-when-i-have-a-course-specific-query
- Anizah_Md_Ali
  
  5 yrs agoTue, June 4, 2019 at 10:49 AM UTC
  
  Reported - view
  Omnaya Omar
- Anizah_Md_Ali
  
  5 yrs agoTue, June 4, 2019 at 10:52 AM UTC
  
  Reported - view
  Omnaya Omar thank your for support n info. 😄😄😄
- MSc physics
- DIPAN_KUMAR_DAS
- 5 yrs agoTue, June 4, 2019 at 6:46 AM UTC
- Reported - view
In Charles Stuart criminology profile updation done

But it shown not complete

Screenshot_20190604-121738
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  5 yrs agoTue, June 4, 2019 at 7:36 AM UTC
  
  Reported - view
  DIPAN KUMAR DAS DIPAN KUMAR DAS Hi Dipan, there's a small issue on the page that is preventing you from completing the page. We will notify the course creator and ask them to solve the issue. Thanks for reporting this in!

- CHAN_YEE_LIN
- 4 yrs ago
- Reported - view
Hi, I have completed all the activities required and also try all the steps above but still show me haven't completed
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  4 yrs ago
  
  Reported - view
  CHAN YEE LIN Hello, please provide a link to the page you're referring to. Thanks!
- FOOD SAFETY AND HYGIENE OFFICER
- NISAR_P_N
- 3 yrs ago
- Reported - view
Iam facing a problem to complete the unit 'types of work related illness and disabilities' in the course ' Occupation al safety and health management.I tried all the answers for the question given as Based on the video 'Work-Related Fatique and Job Design', discuss the impacts of fatique to safety and health of employees but its showing error as please try again.kindly solve this problem to complete the course.
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  3 yrs ago
  
  Reported - view
  NISAR P N Hi! Can you please send us an email with the link to the page you're having issues with to support@openlearning.com? We'll be happy to help you!
- Thar_Htet_Nyan.1
- 3 yrs ago
- Reported - view
https://online.sunway.edu.my/courses/university-life-freshman-seminar/making_the_group_work/?cl=1

I cant complete it
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  3 yrs ago
  
  Reported - view
  Thar Htet Nyan Hi Thar! Can you please send us a message to support@openlearning.com and we'll help you from there? Thanks!
- zheng_dantong
- 2 yrs ago
- Reported - view
How can i watch a viedo?
- Ines_Repnik.1
  
  2 yrs ago
  
  Reported - view
  zheng dantong
  
  Hi, please send us a message with the link to the course you're referring to support@openlearning.com.
  
  I'll be happy to assist you.
- Darrell_Simbas_Anak_Ritc
- 1 yr ago
- Reported - view
Hello, I need some help. I have already watch the video, like and even leave a comment but the circle progress is still showing that it is incomplete. My fellow classmates are facing the same issue. what should I do ?
- Ines_Repnik.1
  
  1 yr ago
  
  Reported - view
  hi! Can you please share a course link with us and we are happy to take a look. Thanks!
- rebeccashiri
- 1 yr ago
- Reported - view
Hi. Could you kindly assist me. I applied for crisis and trauma introduction, completed my course. On my profile it remains on 77% now that the course is closed I can't have access to my profile. How do I retreive my profile or download certificate.
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  1 yr ago
  
  Reported - view
  Hi Rebecca! Could you please send an email with the link to the course you're referring to support@openlearning.com? We'll help you from there. Thank you!
- Nicole_Ignacio
- 1 yr ago
- Reported - view
I need some help too ... Same issue like everyone else already completed a course with badge and scored more than 50% but the bar is still stucked on 87% tried every method but still stucked. The course is becoming an ethical researcher
- Zairul_Amri_A_Aziz
- 10 mths ago
- Reported - view
Hi there, how do we know we completed successfully the quiz? Its mentioned we cannot go through to the next module if we not completed the test. But for me, I've completed the test, but shows not completed, but weird thing, i still can go to the next module.

please advise.
- Zairul_Amri_A_Aziz
  
  10 mths ago
  
  Reported - view
  my course: MIA e-Learning Series: Introduction to Public Practice
- Mohd_Effendy_Bin_Othman
- 7 mths ago
- Reported - view
Same case with me, yet to receive my E-Cert to complete the course. No reply from the Admin until today.
https://study.icms.edu.my/courses/micro-award-in-business-english-complimentary/homepage/?cl=1
- Xiaoyu_Chen.1
- 6 mths ago
- Reported - view
hi,

I have the same issue with this course, can you help to fix it. the link as below. it shows I didn't complete, but I did. pls help, thank you.

https://westernx.edu.au/courses/prep-nurses/readiness_challenge1/?cl=1