4

Why does it still show "incomplete" after I've finished all activities on the page?

There can occasionally be a lag between completing the page and receiving the progress (due to caching).

Here’s what you could  try:

Step 1

Make sure you've completed all activities, e.g. watched all videos until the very end, answered all questions in the share widget, posted a comment (if required), etc.

*Everything* needs to be completed to get full progress!

Step 2

Scroll to the very end of the page and then refresh the page.

Step 3

Check the circle progress indicator at the top of the page to see if it has changed to a green check/tick or if it is still saying not completed/started.

 

If the circle progress indicator changes to a green check/tick but the progress doesn’t change, that will be a caching issue and it will automatically be updated upon refresh.

 

If you have tried all these steps, but you are still unable to get full completion, please send an e-mail to support@openlearning.com with the link to the incomplete page.

138 replies

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    • Farah_Aida_Mohammad
    • 5 yrs ago
    • Reported - view

    Hi, I already done in a activity but in the circle progress it still do not change to tick, how should i do? 

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Farah Aida Mohammad Hi Farah, all 4 videos need to be played til the very last second. Please click on play and allow them to roll till the end. This will solve the issue.

      Thank you!

      • Farah_Aida_Mohammad
      • 5 yrs ago
      • Reported - view

      Alenka Prezelj I've done played all 4 videos but it still same. It still show incomplete. 

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Farah Aida Mohammad Hi Farah! I logged in as you to test some more things, and I can confirm there is a bug. Our dev team is going to investigate this further. I've sent you an e-mail with the password link. We will let you know as soon as this issue is fixed.

      • Farah_Aida_Mohammad
      • 5 yrs ago
      • Reported - view

      Alenka Prezelj please let me now as soon as possible. 

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Farah Aida Mohammad Issue fixed!

      • Farah_Aida_Mohammad
      • 5 yrs ago
      • Reported - view

      Alenka Prezelj thank you so much. 

    • duffyjohn
    • 5 yrs ago
    • Reported - view

    Hello,

    Only some of the activities are being marked as completed as I am working through Planning and Programming for K-6 Mathematics. Am I missing something that needs to be done or is this a technical issue?

    Thanks,

    John

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      John Duffy Hi John, can you please let us know which pages are you referring to? Then I check if there are technical issues or something else. Thanks!

      • duffyjohn
      • 5 yrs ago
      • Reported - view

      Alenka Prezelj Hi, thanks for replying.

      I have worked out that the 'I've done this' button is not loading on my pages.

      I have been able to load them manually and thus complete the tasks.

      Regards,

      John

    • nur_fathin_roslan
    • 5 yrs ago
    • Reported - view

    hi..i have done all the exercise in chapter termination of offer but why i cannot proceed to the next chapter..help me...the due is around the corner.😕

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      nur fathin roslan Hi! Can you please post the link to the page??

      • nur_fathin_roslan
      • 5 yrs ago
      • Reported - view
      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      nur fathin roslan Hi Nur Fathin, the issue has been fixed and you have received full completion for this page.

    • duffyjohn
    • 5 yrs ago
    • Reported - view

    Hello,

    Two courses I have completed are still listed as 'Upcoming Courses' rather than 'Previous Courses', even though all activities and final surveys were finished. They are:

    Planning and Programming: NSW Syllabus for the Australian curriculum Mathematics K-6 Online Module

    Planning and Programming: NSW Syllabus for the Australian curriculum Geography K-6 Online Module

    As the due date is tomorrow, I would like to confirm that the course has been registered as complete.Are you able to assist, please?

    Regards,

    John

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      John Duffy Hi, thank you for the links. I will check these right now, and send you an e-mail.

    • JUWITA_AMIRA_BINTI_AMIR
    • 5 yrs ago
    • Reported - view

    Hi, I already done everything needed for my course but the progress still on 97%.

    Please help me out :( 

    https://www.openlearning.com/progress/?course=courses/principles-of-human-nutrition&student=juwitamira

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      JUWITA AMIRA BINTI AMIR HAMIDON Hi Juwita, please complete Vitamin C page to complete the course.

      • JUWITA_AMIRA_BINTI_AMIR
      • 5 yrs ago
      • Reported - view

      Alenka Prezelj done, it's still not moving from 97% :(

      • Customer Success Team
      • Omnaya_Omar
      • 5 yrs ago
      • Reported - view

      JUWITA AMIRA BINTI AMIR HAMIDON Hi there! It looks like you've reached 100% and have been issued a certificate. Please let us know if there are still any issues.

    • Anizah_Md_Ali
    • 5 yrs ago
    • Reported - view

    hi I really need a help here. I already done everything but still I have 2 left. because have 2 video cant open { BIDANG PEMBELAJARAN UNTUK PERKEMBANGAN KANAK PERMATA}

    What should I do then?

      • Customer Success Team
      • Omnaya_Omar
      • 5 yrs ago
      • Reported - view

      Anizah Md Ali Hi there! Have you tried getting in touch with your course admins? You can learn how to do that here https://help.openlearning.com/t/63p524/who-do-i-contact-when-i-have-a-course-specific-query

      • Anizah_Md_Ali
      • 4 yrs ago
      • Reported - view

      Omnaya Omar 

      • Anizah_Md_Ali
      • 4 yrs ago
      • Reported - view

      Omnaya Omar thank your for support n info. 😄😄😄

    • MSc physics
    • DIPAN_KUMAR_DAS
    • 4 yrs ago
    • Reported - view

    In Charles Stuart criminology profile updation done 

    But it shown not complete

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 4 yrs ago
      • Reported - view

      DIPAN KUMAR DAS DIPAN KUMAR DAS Hi Dipan, there's a small issue on the page that is preventing you from completing the page. We will notify the course creator and ask them to solve the issue. Thanks for reporting this in!

Content aside

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