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educator account subscribe pop up won't close
This was already asked in 'Ask the Community' but I'm flagging it as a bug too. On opening the course, educator account subscribe pop can't be closed and I cannot access my course
- Victor Hui
- Victor_Hui
- 3 wk ago
- 2 replies
- 7
- 1
- SuriavarmanCustomer Success3 wk ago
- Fixed and Solved Issues
- Fixed
- Fixed
Unable to complete
Previously i already succeed completing all of the given task 100% progress. but suddenly it showed that i havent complete 1activity which is at "mula di sini".…
- Anis Atiqah
- Anis_Atiqah
- 1 mth ago
- 2 replies
- 15
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
Finishing the course doesn't work
I need help... I finish all the categories in the course "child in mind" but the progress isn't working... I tried it more than ones but the results didn't change. Maybe someone could help me.…
- Christina Muchar
- Christina_Muchar
- 2 mths ago
- 1 reply
- 9
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
CONTEMPORARY GLOBAL & LEGAL ISSUES - Missing parts
Hello, I noticed there were some missing files in the first chapter of the abovementioned mooc..Please find enclosed a screenshot describing my issue. Already thanks for your answer and kind regards,…
- Iris Soliman
- Iris_Soliman
- 2 mths ago
- 8 replies
- 12
- Iris Soliman2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Achieve Success with Emotional Intelligence
The "before we start" survey and the very first questionnaire in the next topic on Happiness have refused to open since I started this course 2 days ago.…
- Priscilla
- Priscilla
- 4 mths ago
- 2 replies
- 12
- SuriavarmanCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Most of our 'test' links are not working
We have a class currently trying to complete tasks that have a number of tests/interactive activities that are not loading and send an error message. Week One links are... https://www.openlearning.…
- Sigma Epsilon Kappa
- Sigma_Epsilon_Kappa
- 3 mths ago
- 2 replies
- 13
- SuriavarmanCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Content was Blocked because it was not signed by a valid security certificate.
I am taking Success Achieve Success with Emotional Intelligence. I was watched the Vision and Mission video. I was attempting to take the Quiz 07, Brain Rewiring Week 07 and Happiness Week 7 and all…
- Nohra Casanova
- Nohra_Casanova
- 5 mths ago
- 2 replies
- 19
- SuriavarmanCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Clinical antibiotic stewardship for south africa course: cannot access multiple choice quiz
I am able to watch the videos for each module but I cannot access the multiple choice quiz for each module... the following message displays: 56c2e1091d41c80c1a000001.openlearningapps.…
- Arno Faul
- Arno_Faul
- 4 mths ago
- 7 replies
- 23
- 1
- SuriavarmanCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Our users can't register for our courses hosted on Open Learning via the API
An error message started appearing recently stating 'matching api not found'. This is impacting participants registering for all courses AISNSW hosts on Open Learning.…
- mcummins
- mcummins
- 3 mths ago
- 1 reply
- 9
- SuriavarmanCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
OL chat is intermittently missing on course pages
Issue Summary: The OpenLearning chat feature - for students to chat with their class members is missing intermittently on course pages. So far I've found chat is still visible on the OL homepage,…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 4 mths ago
- 8
- Fixed and Solved Issues
- Fixed
- Fixed
Can not move on
Hello, I am having trouble moving on to the next module in the 2019 Summer College Application Essay Workshop. Although I have completed all the previous modules every time I try to move on I get…
- Zoe G Cooper
- Zoe_G_Cooper
- 5 mths ago
- 1 reply
- 6
- Alenka PrezeljCustomer Success5 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Payment issue
I want to purchase the 1 year subscription, but it keeps rejecting even though all my card data entered is correct. Please help. There seems noother method to pay except VISA too.
- Shamsiah Abdul Hamid
- Shamsiah_Abdul_Hamid
- 5 mths ago
- 1 reply
- 9
- Alenka PrezeljCustomer Success5 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
can't see the settings icon for our institution page
Hi normally when I go to the link below there is a setting icon that looks like a gear in the top right corner but it seems to have dissappeared. What is the url for the settings? https://www.…
- Tal Greengard
- Tal_Greengard
- 5 mths ago
- 3 replies
- 9
- SuriavarmanCustomer Success5 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Health, Medical & Wellness Tourism Issue
Hi, I am having issues completing "Chapter 3 - Quality of Life", it is stuck on 1/2 but it seems there is only one video to watch. Please advise how I can complete this,…
- Aida Salam
- Aida_Salam
- 6 mths ago
- 7 replies
- 19
- Alenka PrezeljCustomer Success5 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Course incomplete
My course on Social and Emotional learning is saying only 87% complete when I have finished all questions etc. Please Help!
- sharryryan
- sharryryan
- 6 mths ago
- 8 replies
- 24
- 2
- SuriavarmanCustomer Success5 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
RBT Course Issues....Help please
Off and on, I have had several problems; the Module will not open, inability to click on an answer, inability to upload worksheet responses, not to mention the issues with the spaghetti noodle…
- Darri Henderson
- Darri_Henderson
- 6 mths ago
- 11 replies
- 42
- Alenka PrezeljCustomer Success5 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
In the page editor modal, the header banner is broken (all white)
Issue Summary When I go to the page editor modal from Course Setup > Content and click Edit, the course banner should display at the top of the page. Currently, the banner does not show and instead,…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 5 mths ago
- 14
- Fixed and Solved Issues
- Fixed
- Fixed
Add People page not working
Hi In my 'institution settings' page, the 'invite people' page isn't working. I get the attached view (picture 2). Please advise. Also, your 'contact us' page link is broken.…
- fionaboyle
- fionaboyle
- 6 mths ago
- 2 replies
- 14
- Alenka PrezeljCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
The insert link button in module text editor not working
When I try to hyperlink text in the module editor (Course Setup > Content), the link button doesn't work. I've tested it on Chrome, Firefox and Safari.…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 7 mths ago
- 3 replies
- 191
- Bettina Pfaendner1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
I can't select 'Manage my enrolments' with new topbar
When I try to access the Manage My Enrolments or Learn Something New options, (that appear at the end of the courses list drop-down in the topbar), the options are actually hidden under the frame in…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 7 mths ago
- 154
- Fixed and Solved Issues
- Fixed
- Fixed
Open learning down?
Is Open Learning down at the moment? We can't access any of our courses, via a computer or via the app.....
- Meg
- Meg
- 7 mths ago
- 2 replies
- 12
- Omnaya OmarCustomer Success7 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Certificate will not download
No matter how many times I click on the download link, I get “something went wrong” and no certificate. Kenneth Jones
- Kenneth Jones
- Kenneth_Jones
- 8 mths ago
- 2 replies
- 12
- Alenka PrezeljCustomer Success8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Thumbnails are Blurry
Thumbnails are always pixelated - not matter what! 😱
- Rommany OSullivan
- Graphic Designer
- Rommany_OSullivan
- 1 yr ago
- 6 replies
- 157
- 1
- Alenka PrezeljCustomer Success8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
When I delete a comment, the replies to that comment appear to become attached to the comment above the deleted comment.
See video: - I delete comment 1. - Replies of comment 1 appear to become replies of comment 2. - If there is no comment 2, the replies just float, unattached to anything.…
- Melody Wang
- Melody_Wang
- 1 yr ago
- 2 replies
- 96
- Melody Wang8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Mobile view keyboard unresponsive when trying to make a post.
I was trying to make a text post and suddenly the keyboard stopped being responsive. I'm not sure what causes it, but it seems to happen every time I use the widget.…
- Melody Wang
- Melody_Wang
- 1 yr ago
- 3 replies
- 70
- Paul Jukic8 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed

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