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Omnaya Omar
Customer Success
Omnaya_Omar
Customer Success Team
New York, USA
Joined
12 Apr 2018
731
posts
336
likes received
36
followers
Latest Posts
Re: Course facilitator/moderator.
Hi there! Are you having trouble within the course that requires the attention of the course admin? If not, and you are referring to a Group such as a Study Group of students within the course,…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Ask the Community
Reported - view
Re: Qmap Course
Hi Lorena! Thanks for getting in touch. Do you get an error message or anything when you attempt to access the course? Could you please take a screenshot of the entire screen so that we may look…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Ask the Community
Reported - view
Re: unable to complete quiz
@Ayushi Singh Thanks so much for providing a screenshot! It was very helpful. My first time testing this page, I was able to receive a mark on that question.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
1
Report an Issue
Reported - view
Re: unable to complete quiz
@Ayushi Singh Hi Ayushi! I have tested the quiz on this page and was able to get a mark on each question on the page. Were you able to resolve your issue since this previous comment?…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Report an Issue
Reported - view
Re: Why does my account cannot be link?
Hi there! Could you please email us regarding your issue to support@openlearning.com ? Please forward us the email with the course invitation and include a brief description of your issue. Thank you.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Ask the Community
Reported - view
Re: unable to complete the course. Stuck at 98%
@Lokesh Kumar Hi Lokesh! We have not yet heard back from your course admin. I have checked in the course and there has not yet been an update. I will send them another email for you.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
1
Fixed and Solved Issues
Reported - view
Re: New class for 2021, all pdf's missing
Hi there! Thank you so much for your continued support of OpenLearning. There was recently a fix released for an issue with our File widget. However, old files still need to be re-uploaded in order…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
1
Report an Issue
Reported - view
Re: unable to complete the course. Stuck at 98%
@Lokesh Kumar Congrats on completing your course! I have sent an email to your course staff regarding the signature issue. I will let you know as soon as I hear back from them.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
1
Fixed and Solved Issues
Reported - view
Re: unable to complete the course. Stuck at 98%
Hi Lokesh! Thanks for getting in touch. It seems the page that you have not fully completed is this one:…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
1
Fixed and Solved Issues
Reported - view
Re: Can I get a certificate for doing a course?
@Jasmine Barden Hi Jasmine! Your certificate has been refreshed and you should now be able to download it :)
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Choosing Courses
Reported - view
Re: How do learners create and manage groups?
@ESFAHAN BINTI MOHAMED YUSOFF If you would like, you can leave a comment at the bottom of the Groups page letting your course admin know that your group is no longer in use and that they may delete…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Completing a Course
Reported - view
Re: How do learners create and manage groups?
@ESFAHAN BINTI MOHAMED YUSOFF Hi there! Unfortunately, it's no longer possible to delete the group now that you have left it (since you are no longer the owner of the group).…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Completing a Course
Reported - view
Re: How do I change font size and style in the text widget?
@Austin Van Groningen Hi Austin! Please take note that not all CSS properties are supported in the Text widget. Here is the list of the supported inline CSS properties:…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
1
Pages
Reported - view
Re: Can I get a certificate for doing a course?
@Lokesh Kumar Thanks so much for providing those links! This course still provides a free OpenLearning certificate completion once you receive 100% completion in the course.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
1
Choosing Courses
Reported - view
Re: Notifications not displaying consistently in Edge and Google Chrome
Hi again Theresa! Could you please provide a screenshot of how the notifications bubble looks for you when it is working properly?
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Report an Issue
Reported - view
Re: Notifications not displaying consistently in Edge and Google Chrome
Hi Theresa! Thanks for reporting this in. Our team is looking into the issue and will follow up again once we have more info. We appreciate your patience!
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Report an Issue
Reported - view
Re: Can I get a certificate for doing a course?
@Lokesh Kumar Hi there! Could you please provide a link to the course? I'd be happy to look into the issue for you.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Choosing Courses
Reported - view
Re: App not loading
@Jason Meyer Hi Jason! Thanks for the screenshot. Could you try logging into the course on your mobile browser (such as Google Chrome, or Safari, etc) and let me know if you're able to access your…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Report an Issue
Reported - view
Re: Completing scenario 4
Hi Kathryn! It looks like you were able to receive your certificate. Congratulations! Please let us know if you need any further assistance.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Report an Issue
Reported - view
Re: assignment submitting problem
@ZHANG LEYI Thank you for these screenshots! That is very helpful. Are those screenshots from the same page as you linked above or are they on a different page? If they were on the same page before,…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Report an Issue
Reported - view
Re: assignment submitting problem
@ZHANG LEYI Thank you for the clarification! On this page, please submit your assignment in the area title "Share your thoughts" as it is still on the page.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Report an Issue
Reported - view
Re: assignment submitting problem
@ZHANG LEYI Could you please provide a link to the new page? I'd be happy to help until the issue is resolved :)
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Report an Issue
Reported - view
Re: assignment submitting problem
@ZHANG LEYI Thank you for the link! I see that you submitted a Post in the Post widget telling your professor that you submitted an assignment. However, I do not see the assignment itself.…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Report an Issue
Reported - view
Re: assignment submitting problem
Hi there! Could you please provide the URL of the course page? I'd be happy to look into this issue for you.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Report an Issue
Reported - view
Re: organisational responsibilities
Hi there! Could you please provide a link to the page you're referring to? I'd be happy to assist you.
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
3 yrs ago
Fixed and Solved Issues
Reported - view
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