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Help Community Guidelines
OpenLearning's philosophy is centered around enabling meaningful and enjoyable learning communities. As such, we urge everyone to feel comfortable taking part in our Help Community to ask questions,…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 1 yr ago
- 2 replies
- 385
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- P Aviado9 mths ago
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2
Delete a course
Hi How can I create a course that is still offline?
- Irene Tan
- Irene_Tan
- 1 yr ago
- 11 replies
- 668
- 2
- Ania Skowron1 yr ago
- Ask the Community
- Answered
- Answered
1
Download e-Learning materials
Hi there, After successfully completing a course through openlearning.com , is it possible to download a soft copy for offline for personal use? It would be useful should we need to use it for…
- Harish Ravindram
- Harish_Ravindram
- 2 wk ago
- 2 replies
- 5
- 1
- Harish Ravindram2 wk ago
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- Answered
- Answered
1
Incorrect name on certificate
Hi there, I'm really not sure how I made this mistake but the name of my certificate is wrong. It is what my password usually is so I must have not been concentrating.…
- Alex
- Alex.1
- 1 yr ago
- 7 replies
- 89
- 1
- Alenka PrezeljCustomer Success6 mths ago
- Ask the Community
- Answered
- Answered
1
Find my comments
Hello, I’m trying to find my comment on the comment section but there are too many comments and I’ve posted the comment months ago. Is there any easier way to do this without having to scroll all…
- Mira Fareena
- Mira_Fareena
- 6 mths ago
- 4 replies
- 18
- 1
- SuriavarmanCustomer Success6 mths ago
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- Answered
- Answered
1
Blocked from my own course
I'm quite disappointed - I designed a course with *my own* content and material. At the time there was no mention of any educator fee ! So now, I have this online resource which was billed as free…
- Heather Bradley
- Heather_Bradley
- 8 mths ago
- 2 replies
- 26
- 1
- Heather Bradley8 mths ago
- Ask the Community
- Solved
- Solved
1
I can't access my courses
Hey, I haven't used openlearning for a few months (term ended and I'm not running my courses till next term). I logged in today and was asked to pay for an educator account.…
- Maor Madmon
- Maor_Madmon
- 8 mths ago
- 5 replies
- 38
- 1
- Heather Bradley8 mths ago
- Ask the Community
- Solved
- Solved
1
Help: Accidentally deleted the whole Blog in Announcement
Hi, Admin of my page had accidentally deleted the whole Blog in Announcement tab. Is there any way to get it back?
- Hijjaz Aziz
- Hijjaz_Aziz
- 9 mths ago
- 5 replies
- 21
- 1
- Hijjaz Aziz9 mths ago
- Ask the Community
- Fixed
- Fixed
1
URL to use when copying a page?
Hi - I'm attempting to copy some pages from one course to another. I click on "Settings --> Copy" on the old course, and then I've tried inputting various URLs from the new course,…
- Ecolab Finance
- Ecolab_Finance
- 1 yr ago
- 5 replies
- 92
- 1
- Reid Ready Training9 mths ago
- Ask the Community
- Answered
- Answered
1
Many questions
I have a few questions. I have 3 "classes" for now. Each class starts at a different time and/or on a different day. I am not sure what the best approach is to separating/differentiating the classes.…
- Reid Ready Training
- Helping new and inspiring coaches develop core skills to become experts in their industry.
- Reid_Ready
- 1 yr ago
- 3 replies
- 152
- 1
- Alenka PrezeljCustomer Success9 mths ago
- Ask the Community
- Answered
- Answered
1
Vara-Vault Course
Dear Sir/Madam, I have created a course called Vara-Vault which belongs to astrology. but now, i could not able to see the page. kindly help me to review my course
- VARA TEAM
- VARA_TEAM
- 9 mths ago
- 1 reply
- 12
- 1
- Alenka PrezeljCustomer Success9 mths ago
- Ask the Community
- Answered
- Answered
1
Downloaded a certificate
Hi there!! just wondering about the way of downloading a certificate after finish a course. Thanks Juliana
- Juliana
- Juliana
- 9 mths ago
- 1 reply
- 138
- 1
- SuriavarmanCustomer Success9 mths ago
- Ask the Community
- Answered
- Answered
1
Courses currently offline
It means that they will be reopened or they're simply deleted? How can it be when the course had no deadline? Or when the notice about the start of the course was given few days ago?
- Anna Lisa Valente
- Anna_Lisa_Valente
- 10 mths ago
- 4 replies
- 24
- 1
- Anna Lisa Valente10 mths ago
- Ask the Community
- Answered
- Answered
1
Assessment Results
How do I see what questions my students answered incorrectly after they have taken their assessment?
- WildCare Foundation
- WildCare_Foundation
- 10 mths ago
- 1 reply
- 23
- 1
- Alenka PrezeljCustomer Success10 mths ago
- Ask the Community
- Answered
- Answered
1
Delete My Account
Hi there, I have a 3 account. But how does i delete my other account? 🤔
- Qistina Safiah
- Qistina_Safiah
- 10 mths ago
- 2 replies
- 21
- 1
- Omnaya OmarCustomer Success10 mths ago
- Ask the Community
- Answered
- Answered
1
cannot proceed my task
why i cannot complete any activity in all the topics? it just stated there only the save and answer button
- wan nurul syakirin
- wan_nurul_syakirin
- 1 yr ago
- 8 replies
- 55
- 1
- Alenka PrezeljCustomer Success1 yr ago
- Ask the Community
- Fixed
- Fixed
1
Cant access the questions
Hello, I just can't answer all the questions starting from topic 4. Kindly help me to fix this issue, thank you :)
- Sharifah Naqiyah
- Sharifah_Naqiyah
- 1 yr ago
- 1 reply
- 34
- 1
- Alenka PrezeljCustomer Success1 yr ago
- Ask the Community
- Answered
- Answered
1
Making a module as a pre-requisite
I would like my students to not be able to access a module unless they completed the previous ones. Is there a way to accomplish this?
- Yassine Elkaryani
- Yassine_Elkaryani
- 1 yr ago
- 1 reply
- 51
- 1
- Alenka PrezeljCustomer Success1 yr ago
- Ask the Community
- Answered
- Answered
1
Video starts from the beginning in the app
I uploaded a video to a page and set it to start from somewhere in the middle. It works fine on my laptop but on the iOS app, the video starts from the beginning. https://www.openlearning.…
- Yassine Elkaryani
- Yassine_Elkaryani
- 1 yr ago
- 1 reply
- 56
- 1
- Alenka PrezeljCustomer Success1 yr ago
- Ask the Community
1
Unable to load questions on course:504 Gateway Time-out
Dear team The exercises in my course are not loading. Instead, the message that appears is 504 Gateway Time-out. I've tried using different browsers but the same happens.…
- Pauline Teo
- Pauline_Teo
- 1 yr ago
- 1 reply
- 48
- 1
- Alenka PrezeljCustomer Success1 yr ago
- Ask the Community
- Fix Pending
- Fix Pending
1
Scheduling a message that notifies students daily
Hi, I am working on a course composed of weekly modules. Most of the course material will be within each module. However I am looking to include a short daily reflection each week Monday through…
- John
- John
- 1 yr ago
- 1 reply
- 218
- 1
- Alenka PrezeljCustomer Success1 yr ago
- Ask the Community
- Answered
- Answered
1
Confusion on Groups
Hello, I am trying to sort out how to organize the group thing. I have a course that I will be running 2 or more classes simultaneously. Each class (4-5 students) will have it owns sharing space…
- Natalie Forrest
- Natalie_Forrest
- 1 yr ago
- 5 replies
- 216
- 1
- Alenka PrezeljCustomer Success1 yr ago
- Ask the Community
- Answered
- Answered
1
organizing Mooc Competition in our institution
Hi Team! We have sent an email regarding organizing Mooc Competition in our institution to support@openlearning.com and contact@openlearning.com . We will greatly appreciate your immediate feedback.…
- Ummu Kalsom A Latiff
- Ummu_Kalsom_A_Latiff
- 1 yr ago
- 1 reply
- 99
- 1
- Brooke Hahn1 yr ago
- Ask the Community
- Answered
- Answered
1
Copying components from one course to another
Hi any suggestions/hints/ tips for the following? Scenario... sometimes working with multiple designers/ contributors - we might build alternative design suggestions for a page/learning activity in…
- Lenni Morkel-Kingsbury
- Lenni_MorkelKingsbury
- 1 yr ago
- 4 replies
- 196
- 1
- Alenka PrezeljCustomer Success1 yr ago
- Ask the Community
- Answered
- Answered
1
automated email
Hello, Is there a way to have an email automatically sent after a lesson is completed? It would be an email to say congratulations, or to offer support in this step, or to offer an extra activity.…
- Natalie Forrest
- Natalie_Forrest
- 1 yr ago
- 3 replies
- 128
- 1
- Omnaya OmarCustomer Success1 yr ago
- Ask the Community
- Answered
- Answered

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