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Help Community Guidelines
OpenLearning's philosophy is centered around enabling meaningful and enjoyable learning communities. As such, we urge everyone to feel comfortable taking part in our Help Community to ask questions,…
Brooke Hahn
Content Writer & Marketer
Brooke_Hahn
1 yr ago
2
replies
381
3
P Aviado
8 mths ago
Ask the Community
2
Delete a course
Hi How can I create a course that is still offline?
Irene Tan
Irene_Tan
1 yr ago
11
replies
665
2
Ania Skowron
1 yr ago
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Answered
Answered
1
Incorrect name on certificate
Hi there, I'm really not sure how I made this mistake but the name of my certificate is wrong. It is what my password usually is so I must have not been concentrating.…
Alex
Alex.1
1 yr ago
7
replies
89
1
Alenka Prezelj
Customer Success
5 mths ago
Ask the Community
Answered
Answered
1
Find my comments
Hello, I’m trying to find my comment on the comment section but there are too many comments and I’ve posted the comment months ago. Is there any easier way to do this without having to scroll all…
Mira Fareena
Mira_Fareena
5 mths ago
4
replies
17
1
Suriavarman
Customer Success
5 mths ago
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Answered
Answered
1
Blocked from my own course
I'm quite disappointed - I designed a course with *my own* content and material. At the time there was no mention of any educator fee ! So now, I have this online resource which was billed as free…
Heather Bradley
Heather_Bradley
7 mths ago
2
replies
26
1
Heather Bradley
7 mths ago
Ask the Community
Solved
Solved
1
I can't access my courses
Hey, I haven't used openlearning for a few months (term ended and I'm not running my courses till next term). I logged in today and was asked to pay for an educator account.…
Maor Madmon
Maor_Madmon
7 mths ago
5
replies
38
1
Heather Bradley
7 mths ago
Ask the Community
Solved
Solved
1
Help: Accidentally deleted the whole Blog in Announcement
Hi, Admin of my page had accidentally deleted the whole Blog in Announcement tab. Is there any way to get it back?
Hijjaz Aziz
Hijjaz_Aziz
7 mths ago
5
replies
21
1
Hijjaz Aziz
7 mths ago
Ask the Community
Fixed
Fixed
1
URL to use when copying a page?
Hi - I'm attempting to copy some pages from one course to another. I click on "Settings --> Copy" on the old course, and then I've tried inputting various URLs from the new course,…
Ecolab Finance
Ecolab_Finance
1 yr ago
5
replies
90
1
Reid Ready Training
8 mths ago
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Answered
Answered
1
Many questions
I have a few questions. I have 3 "classes" for now. Each class starts at a different time and/or on a different day. I am not sure what the best approach is to separating/differentiating the classes.…
Reid Ready Training
Helping new and inspiring coaches develop core skills to become experts in their industry.
Reid_Ready
1 yr ago
3
replies
151
1
Alenka Prezelj
Customer Success
8 mths ago
Ask the Community
Answered
Answered
1
Vara-Vault Course
Dear Sir/Madam, I have created a course called Vara-Vault which belongs to astrology. but now, i could not able to see the page. kindly help me to review my course
VARA TEAM
VARA_TEAM
8 mths ago
1
reply
12
1
Alenka Prezelj
Customer Success
8 mths ago
Ask the Community
Answered
Answered
1
Downloaded a certificate
Hi there!! just wondering about the way of downloading a certificate after finish a course. Thanks Juliana
Juliana
Juliana
8 mths ago
1
reply
138
1
Suriavarman
Customer Success
8 mths ago
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Answered
Answered
1
Courses currently offline
It means that they will be reopened or they're simply deleted? How can it be when the course had no deadline? Or when the notice about the start of the course was given few days ago?
Anna Lisa Valente
Anna_Lisa_Valente
9 mths ago
4
replies
24
1
Anna Lisa Valente
9 mths ago
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Answered
Answered
1
Assessment Results
How do I see what questions my students answered incorrectly after they have taken their assessment?
WildCare Foundation
WildCare_Foundation
9 mths ago
1
reply
23
1
Alenka Prezelj
Customer Success
9 mths ago
Ask the Community
Answered
Answered
1
Delete My Account
Hi there, I have a 3 account. But how does i delete my other account? 🤔
Qistina Safiah
Qistina_Safiah
9 mths ago
2
replies
20
1
Omnaya Omar
Customer Success
9 mths ago
Ask the Community
Answered
Answered
1
cannot proceed my task
why i cannot complete any activity in all the topics? it just stated there only the save and answer button
wan nurul syakirin
wan_nurul_syakirin
1 yr ago
8
replies
55
1
Alenka Prezelj
Customer Success
11 mths ago
Ask the Community
Fixed
Fixed
1
Cant access the questions
Hello, I just can't answer all the questions starting from topic 4. Kindly help me to fix this issue, thank you :)
Sharifah Naqiyah
Sharifah_Naqiyah
1 yr ago
1
reply
34
1
Alenka Prezelj
Customer Success
1 yr ago
Ask the Community
Answered
Answered
1
Making a module as a pre-requisite
I would like my students to not be able to access a module unless they completed the previous ones. Is there a way to accomplish this?
Yassine Elkaryani
Yassine_Elkaryani
1 yr ago
1
reply
51
1
Alenka Prezelj
Customer Success
1 yr ago
Ask the Community
Answered
Answered
1
Video starts from the beginning in the app
I uploaded a video to a page and set it to start from somewhere in the middle. It works fine on my laptop but on the iOS app, the video starts from the beginning. https://www.openlearning.…
Yassine Elkaryani
Yassine_Elkaryani
1 yr ago
1
reply
56
1
Alenka Prezelj
Customer Success
1 yr ago
Ask the Community
1
Unable to load questions on course:504 Gateway Time-out
Dear team The exercises in my course are not loading. Instead, the message that appears is 504 Gateway Time-out. I've tried using different browsers but the same happens.…
Pauline Teo
Pauline_Teo
1 yr ago
1
reply
48
1
Alenka Prezelj
Customer Success
1 yr ago
Ask the Community
Fix Pending
Fix Pending
1
Scheduling a message that notifies students daily
Hi, I am working on a course composed of weekly modules. Most of the course material will be within each module. However I am looking to include a short daily reflection each week Monday through…
John
John
1 yr ago
1
reply
218
1
Alenka Prezelj
Customer Success
1 yr ago
Ask the Community
Answered
Answered
1
Confusion on Groups
Hello, I am trying to sort out how to organize the group thing. I have a course that I will be running 2 or more classes simultaneously. Each class (4-5 students) will have it owns sharing space…
Natalie Forrest
Natalie_Forrest
1 yr ago
5
replies
216
1
Alenka Prezelj
Customer Success
1 yr ago
Ask the Community
Answered
Answered
1
organizing Mooc Competition in our institution
Hi Team! We have sent an email regarding organizing Mooc Competition in our institution to support@openlearning.com and contact@openlearning.com . We will greatly appreciate your immediate feedback.…
Ummu Kalsom A Latiff
Ummu_Kalsom_A_Latiff
1 yr ago
1
reply
98
1
Brooke Hahn
1 yr ago
Ask the Community
Answered
Answered
1
Copying components from one course to another
Hi any suggestions/hints/ tips for the following? Scenario... sometimes working with multiple designers/ contributors - we might build alternative design suggestions for a page/learning activity in…
Lenni Morkel-Kingsbury
Lenni_MorkelKingsbury
1 yr ago
4
replies
196
1
Alenka Prezelj
Customer Success
1 yr ago
Ask the Community
Answered
Answered
1
automated email
Hello, Is there a way to have an email automatically sent after a lesson is completed? It would be an email to say congratulations, or to offer support in this step, or to offer an extra activity.…
Natalie Forrest
Natalie_Forrest
1 yr ago
3
replies
127
1
Omnaya Omar
Customer Success
1 yr ago
Ask the Community
Answered
Answered
1
Creating a tracking module or component
I would like to create a tracking or module or component where when each student completes X number of activities which equates to fulfilling completion of the course,…
Reid Ready Training
Helping new and inspiring coaches develop core skills to become experts in their industry.
Reid_Ready
1 yr ago
3
replies
144
1
Alenka Prezelj
Customer Success
1 yr ago
Ask the Community
Answered
Answered
1
2
3
4
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