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RBT Course Issues....Help please
Off and on, I have had several problems; the Module will not open, inability to click on an answer, inability to upload worksheet responses, not to mention the issues with the spaghetti noodle…
Darri Henderson
Darri_Henderson
1 yr ago
11
replies
43
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
There are empty columns when exporting survey data
It appears that Display text now appear in survey exports. This results in empty columns and, depending on how surveys have been designed, duplicates of questions.…
E.
Eikris_Biala
2 yrs ago
11
replies
133
Alenka Prezelj
Customer Success
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Cannot complete the course!
Kindly assist ASAP. Thank you.
Saiful MSTA
Saiful_MSTA
3 mths ago
10
replies
35
GOH WEI JIAN MSTA
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
The videos can't be played hence I have problem completing the course.
The links of the videos that can be played.. 1. https://www.openlearning.com/courses/teaching-by-design/meta_cognition/ 2.…
Thiagaletchumi
Thiagaletchumi
1 yr ago
9
replies
28
Alenka Prezelj
Customer Success
11 mths ago
Fixed and Solved Issues
Fixed
Fixed
Bug - Unable to complete course
Hi, I'm unable to complete a course (Fundamentals of Cybersecurity) due to a bug on the page: Code Intercept - Security Breach. I've completed the tasks on the page but it's still showing as…
Tay Shan Ning
Tay_Shan_Ning
11 mths ago
8
replies
34
ROHANA BINTI MAT
11 mths ago
Fixed and Solved Issues
Fixed
Fixed
CONTEMPORARY GLOBAL & LEGAL ISSUES - Missing parts
Hello, I noticed there were some missing files in the first chapter of the abovementioned mooc..Please find enclosed a screenshot describing my issue. Already thanks for your answer and kind regards,…
Iris Soliman
Iris_Soliman
1 yr ago
8
replies
12
Iris Soliman
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Course incomplete
My course on Social and Emotional learning is saying only 87% complete when I have finished all questions etc. Please Help!
sharryryan
sharryryan
1 yr ago
8
replies
27
2
Suriavarman
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
openlearning 1.0 issues
Hi there openlearning On the page below, which is a "check yourself off" the button to check yourself off doesn't display. When I try to edit to page and click "set up check yourself off" I get a…
Tal Greengard
Tal_Greengard
2 yrs ago
8
replies
94
Tal Greengard
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Embedded iFrame widget progress
It appears that the embedded iFrame widget completion is not recognised in students' progress. When completion settings are set as 'completed when viewed' (default setting) and students view the…
Katarina Chmolova
Katarina_Chmolova
3 mths ago
7
replies
131
Brooke Hahn
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
VIDEO IS NOT WORKING
i get a problem at Unit 2 Activity :Add the adjective. the ploblem is the activity cannot complete even i do all the task. the problem at the video one and video two.…
IZZATI HAZWANI BINTI KHAIRUZAMAN
IZZATI_HAZWANI_BINTI_KHA
3 mths ago
7
replies
137
Omnaya Omar
Customer Success
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Clinical antibiotic stewardship for south africa course: cannot access multiple choice quiz
I am able to watch the videos for each module but I cannot access the multiple choice quiz for each module... the following message displays: 56c2e1091d41c80c1a000001.openlearningapps.…
Arno Faul
Arno_Faul
1 yr ago
7
replies
25
1
Suriavarman
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Health, Medical & Wellness Tourism Issue
Hi, I am having issues completing "Chapter 3 - Quality of Life", it is stuck on 1/2 but it seems there is only one video to watch. Please advise how I can complete this,…
Aida Salam
Aida_Salam
1 yr ago
7
replies
20
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
'older posts' in announcements page link doesn't work
https://openlearning.kdu.edu.my/courses/kduuc-bbin-3018-internship-kk-low/cohorts/jan20192013202/blog 'older posts' in announcements page link doesn't work. Please advise/rectify. Thank you.
Kimberly S'ng
Kimberly_Sng
1 yr ago
7
replies
12
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Thumbnails are Blurry
Thumbnails are always pixelated - not matter what! 😱
Rommany OSullivan
Graphic Designer
Rommany_OSullivan
2 yrs ago
6
replies
160
1
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
the progress bar do not work properly
hi my progress bar is not working properly, it did not increase even though i already complete all the activities.when i open the learning activities it said i didnt complete it.…
Nur qaidatul aqila
Nur_qaidatul_aqila
2 yrs ago
6
replies
93
Alenka Prezelj
Customer Success
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
home navigation not working
I think I noticed this for the first time yesterday. The home page navigation in the left navigation menu across our openlearning 2.0 modules doesn't seem to be working.…
Tal Greengard
Tal_Greengard
2 yrs ago
6
replies
89
Tal Greengard
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Can not move on
Hello, I am having trouble moving on to the next module in the 2019 Summer College Application Essay Workshop. Although I have completed all the previous modules every time I try to move on I get…
Zoe G Cooper
Zoe_G_Cooper
1 yr ago
5
replies
30
Ronald Silvosa
facilitator
2 mths ago
Fixed and Solved Issues
Fixed
Fixed
502 Bad Gateway Issue
I am an administrator for this course, and several students have been having issues accessing the assignments we have posted for them. This is the error message I have received whenever attempting…
Eli Walker
Eli_Walker
2 yrs ago
5
replies
94
Eli Walker
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
DELETED
Whilst adding a text block ALL the blocks below were deleted, they were rendered as empty text blocks, ie no text. The entire plan for the course was deleted. Have to start again.
Martin
Martin
2 yrs ago
5
replies
110
Brooke Hahn
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Unable to complete the course
I cannot open Modul 3: Asas meminjam, bahagian kuiz
Mohd Ezham bin Mohd Taib
Mohd_Ezham_bin_Mohd_Taib
10 mths ago
4
replies
52
2
Ronald Silvosa
facilitator
8 mths ago
Fixed and Solved Issues
Fixed
Fixed
Half-width widget blocks overlapping on mobile browser
Issue Summary Half width widget blocks are overlapping on mobile browser (tested iOS 7 Safari, iOS X Chrome) You can test in this course (on homepage): https://www.openlearning.…
Brooke Hahn
Content Writer & Marketer
Brooke_Hahn
2 yrs ago
4
replies
23
1
Kate Trinh
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Cannot delete fully an announcement
Hi I was trying to delete an announcement posting when this prompting appeared. Tried since yesterday but problem still persists. PLs advise
Soon Yuen Ling
Soon_Yuen_Ling
2 yrs ago
4
replies
70
Alenka Prezelj
Customer Success
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Can no longer add a non-relative URL into navigation menu
You can no longer add a non-relative URL into the navigation menu (via Course Setup > Appearance). You used to be able to do this, along with doing this ~/ (this would be useful again).…
Brooke Hahn
Content Writer & Marketer
Brooke_Hahn
2 yrs ago
4
replies
120
Alenka Prezelj
Customer Success
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Issue deleting files from file widget
A user reported that they were not able to delete files from the file widget in their course. When they click "remove" next to the file, they are prompted with a message that reads "delete undefined?…
Omnaya Omar
Customer Success
Customer Success Team
Omnaya_Omar
2 yrs ago
4
replies
113
Brooke Hahn
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Mobile view keyboard unresponsive when trying to make a post.
I was trying to make a text post and suddenly the keyboard stopped being responsive. I'm not sure what causes it, but it seems to happen every time I use the widget.…
Melody Wang
Melody_Wang
3 mths ago
3
replies
74
Paul Jukic
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
1
2
3
4
5
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Guide: Student Data
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LTI Tool Providers (embed or launch tools)
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Zapier (integrations platform)
OpenLearning APIs (for developers)
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What Are Assessments?
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