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RBT Course Issues....Help please
Off and on, I have had several problems; the Module will not open, inability to click on an answer, inability to upload worksheet responses, not to mention the issues with the spaghetti noodle…
- Darri Henderson
- Darri_Henderson
- 4 mths ago
- 11 replies
- 42
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
There are empty columns when exporting survey data
It appears that Display text now appear in survey exports. This results in empty columns and, depending on how surveys have been designed, duplicates of questions.…
- Eikris Biala
- Eikris_Biala
- 1 yr ago
- 11 replies
- 130
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
CONTEMPORARY GLOBAL & LEGAL ISSUES - Missing parts
Hello, I noticed there were some missing files in the first chapter of the abovementioned mooc..Please find enclosed a screenshot describing my issue. Already thanks for your answer and kind regards,…
- Iris Soliman
- Iris_Soliman
- 9 days ago
- 8 replies
- 10
- Iris Soliman5 days ago
- Fixed and Solved Issues
- Fixed
- Fixed
Course incomplete
My course on Social and Emotional learning is saying only 87% complete when I have finished all questions etc. Please Help!
- sharryryan
- sharryryan
- 4 mths ago
- 8 replies
- 22
- 2
- SuriavarmanCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
openlearning 1.0 issues
Hi there openlearning On the page below, which is a "check yourself off" the button to check yourself off doesn't display. When I try to edit to page and click "set up check yourself off" I get a…
- Tal Greengard
- Tal_Greengard
- 11 mths ago
- 8 replies
- 94
- Tal Greengard10 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Clinical antibiotic stewardship for south africa course: cannot access multiple choice quiz
I am able to watch the videos for each module but I cannot access the multiple choice quiz for each module... the following message displays: 56c2e1091d41c80c1a000001.openlearningapps.…
- Arno Faul
- Arno_Faul
- 2 mths ago
- 7 replies
- 23
- 1
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
Health, Medical & Wellness Tourism Issue
Hi, I am having issues completing "Chapter 3 - Quality of Life", it is stuck on 1/2 but it seems there is only one video to watch. Please advise how I can complete this,…
- Aida Salam
- Aida_Salam
- 4 mths ago
- 7 replies
- 19
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
'older posts' in announcements page link doesn't work
https://openlearning.kdu.edu.my/courses/kduuc-bbin-3018-internship-kk-low/cohorts/jan20192013202/blog 'older posts' in announcements page link doesn't work. Please advise/rectify. Thank you.
- Kimberly S'ng
- Kimberly_Sng
- 7 mths ago
- 7 replies
- 10
- Alenka PrezeljCustomer Success7 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
VIDEO IS NOT WORKING
i get a problem at Unit 2 Activity :Add the adjective. the ploblem is the activity cannot complete even i do all the task. the problem at the video one and video two.…
- IZZATI HAZWANI BINTI KHAIRUZAMAN
- IZZATI_HAZWANI_BINTI_KHA
- 1 yr ago
- 7 replies
- 119
- Omnaya OmarCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Embedded iFrame widget progress
It appears that the embedded iFrame widget completion is not recognised in students' progress. When completion settings are set as 'completed when viewed' (default setting) and students view the…
- Katarina Chmolova
- Katarina_Chmolova
- 1 yr ago
- 7 replies
- 118
- Brooke Hahn1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Thumbnails are Blurry
Thumbnails are always pixelated - not matter what! 😱
- Rommany OSullivan
- Graphic Designer
- Rommany_OSullivan
- 1 yr ago
- 6 replies
- 156
- 1
- Alenka PrezeljCustomer Success6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
the progress bar do not work properly
hi my progress bar is not working properly, it did not increase even though i already complete all the activities.when i open the learning activities it said i didnt complete it.…
- Nur qaidatul aqila
- Nur_qaidatul_aqila
- 1 yr ago
- 6 replies
- 84
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
home navigation not working
I think I noticed this for the first time yesterday. The home page navigation in the left navigation menu across our openlearning 2.0 modules doesn't seem to be working.…
- Tal Greengard
- Tal_Greengard
- 1 yr ago
- 6 replies
- 86
- Tal Greengard1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
502 Bad Gateway Issue
I am an administrator for this course, and several students have been having issues accessing the assignments we have posted for them. This is the error message I have received whenever attempting…
- Eli Walker
- Eli_Walker
- 1 yr ago
- 5 replies
- 89
- Eli Walker1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
DELETED
Whilst adding a text block ALL the blocks below were deleted, they were rendered as empty text blocks, ie no text. The entire plan for the course was deleted. Have to start again.
- Martin
- Martin
- 1 yr ago
- 5 replies
- 99
- Brooke Hahn1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Half-width widget blocks overlapping on mobile browser
Issue Summary Half width widget blocks are overlapping on mobile browser (tested iOS 7 Safari, iOS X Chrome) You can test in this course (on homepage): https://www.openlearning.…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 11 mths ago
- 4 replies
- 23
- 1
- Kate Trinh9 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Cannot delete fully an announcement
Hi I was trying to delete an announcement posting when this prompting appeared. Tried since yesterday but problem still persists. PLs advise
- Soon Yuen Ling
- Soon_Yuen_Ling
- 11 mths ago
- 4 replies
- 68
- Alenka PrezeljCustomer Success10 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Can no longer add a non-relative URL into navigation menu
You can no longer add a non-relative URL into the navigation menu (via Course Setup > Appearance). You used to be able to do this, along with doing this ~/ (this would be useful again).…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 11 mths ago
- 4 replies
- 114
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Issue deleting files from file widget
A user reported that they were not able to delete files from the file widget in their course. When they click "remove" next to the file, they are prompted with a message that reads "delete undefined?…
- Omnaya OmarCustomer Success
- Customer Success Team
- Omnaya_Omar
- 1 yr ago
- 4 replies
- 111
- Brooke Hahn1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
can't see the settings icon for our institution page
Hi normally when I go to the link below there is a setting icon that looks like a gear in the top right corner but it seems to have dissappeared. What is the url for the settings? https://www.…
- Tal Greengard
- Tal_Greengard
- 3 mths ago
- 3 replies
- 9
- SuriavarmanCustomer Success3 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
The insert link button in module text editor not working
When I try to hyperlink text in the module editor (Course Setup > Content), the link button doesn't work. I've tested it on Chrome, Firefox and Safari.…
- Brooke Hahn
- Content Writer & Marketer
- Brooke_Hahn
- 5 mths ago
- 3 replies
- 190
- Bettina Pfaendner1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Mobile view keyboard unresponsive when trying to make a post.
I was trying to make a text post and suddenly the keyboard stopped being responsive. I'm not sure what causes it, but it seems to happen every time I use the widget.…
- Melody Wang
- Melody_Wang
- 11 mths ago
- 3 replies
- 70
- Paul Jukic6 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Accessing activities
Hello, I am having trouble accessing the activities in my course.
- Connie Voutos
- Connie_Voutos
- 10 mths ago
- 3 replies
- 42
- Alenka PrezeljCustomer Success10 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Comment made on examination report does not display in student view
Issue summary: An assessor writes a comment on a students' Examination Report: The student receives a notification about the comment: When the student goes to the examination report,…
- Katarina Chmolova
- Katarina_Chmolova
- 11 mths ago
- 3 replies
- 219
- Brooke Hahn1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Page Edit - Even for Non-Admins
Hi We recently noticed, students without admin rights are listed as making changes to our pages in this course: . https://www.openlearning.com/unimasmooc/courses/mpu3412-ict-competency/homepage Why…
- UNIMAS MOOC
- UNIMAS_MOOC
- 1 yr ago
- 3 replies
- 84
- UNIMAS MOOC1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed

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