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New Teach users cannot create an account
From Adam: I’m getting an error when I try to join a course on Teach and create an account: The same thing happens on Sunway – so it might be happening on all custom domain institutions We haven’t…
- Fixed
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Error message when trying to access the course
Hi, I received an invitation to an OpenLearning group via email and get an error message ("Something went wrong...") when I try to access it. I've tried de-/re-activating my account so far,…
- Solved
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2 different set of modules for a class
In a course, I have two classes. Can i set the selected modules only for class 1 and the other set of modules for class 2?
- Solved
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New Password is not working
Front: cnv_a3qmnf3 User: j210201121@student.ums.ac.id Issue: The user is getting an incorrect email/pass prompt even after resetting the password. Steps: I reset the password for j210201121@student.…
- Fixed
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Account doesn't have permission to access Taylor's University
It consisted of 14 chapters and I have completed 8 till yesterday it was going smoothly and today it is not opening and it shows please contact your Taylor's University administrator with your…
- Answered
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Students unable to join a course with a correct activation code
Reported by Sophea The 🐛👸🏻 Course affected: https://www.openlearning.com/mylearningservices/courses/online-onboarding/ Issue / Sophia's report: The course has classes setup with access code.…
- Solved
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Panapto Context ID
front ID: cnv_9j4ftjj Reported by NurHashimah from Segi The portal that has Panapto integration: https://www.openlearning.com/segiuniversity/ The issue as explained by the client:…
- Fixed
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Course staff appear in Student assessment list
Reported by Maro Alwan, UNSW cnv_91bujtb What happens: course staff appear on the student assessment list: https://www.openlearning.com/unswglobal/courses/foundation-english/ class f10-4 The option…
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Some weekly components not realising that they're finished
There are some components each week that do not show that I have finished them - for example: the Week 6 checklist. It says I havent finished it, when obviously i have.…
- Solved
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Feedback
I am unable to give the feedback as there is no functioning on that page or sentence and i am unable tot compelete my last step of course hence umable to get my certificate even i give the gratitude…
- Answered
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Where my certificate?
I have completed my course but no certificate to me. I find anywhere many time.
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Need help
I've submitted my assignment so many times but my progress is not leveled up it still shows that it is not completed. I'm facing this problem in "Mastering your personal and professional growth"…
- Solved
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PROBLEM WITH SOAL SELIDIK PAGE
Finished all parts in the Kursus Hemah Bicara Hemah Belanja under AKPK but my 'soal selidik' part seem not to have been registered by system although I got feedback saying 'Your response has been…
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Exporting data - pre-enrolment information
The export data section does not provide an option to export pre-enrolment information. How do I export these?
- Process Solution Pending
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Progress percentage problem
I have already answered and posted my answer but my progression is still not complete. Why?
- Solved
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Payment
Hi, saya telah buat bayaran untuk Interpersonal and Human Relations atas nama Muhamad Azim Syafiq. Tapi tiada response dari server. Macam mana ya? Duit telah dipotong dari account bank.
- Answered
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Fixed and Solved IssuesSee which issues we've resolved and fixed.